Všeobecné obchodní podmínky pro uživatele

Customer General Terms & Conditions

Účinnost VOP: od 29.4.2026

Effective: from 29.4.2026

1. DEFINICE

1. DEFINITIONS

Všeobecné obchodní podmínky („VOP”) – představují soubor pravidel a právních ustanovení stanovených společností Nesnězeno k regulaci používání její platformy Uživateli, Partnery a všemi dalšími zainteresovanými stranami.

Nesnězeno je obchodní název společnosti Nesnězeno.cz s.r.o., právnické osoby, zřízené podle českého práva se sídlem na adrese Nové sady 988/2, Staré Brno, 602 00 Brno, s daňovým identifikačním číslem: CZ08015791 a identifikačním číslem: 08015791, zapsané u Krajského soudu v Brně (dále jen „Nesnězeno“). Kompletní kontaktní údaje společnosti Nesnězeno jsou dostupné v sekci “Kontaktujte nás”.

Služba Nesnězeno – soubor činností a operací, kterými Nesnězeno zprostředkovává Uživatelům přístup k nabídkám produktů poskytovaných Partnery, a to prostřednictvím digitální platformy. Tato platforma má za cíl nabízet řešení pro snížení plýtvání tím, že propojuje Uživatele s Partnery, kteří nabízejí balíčky produktů za zvýhodněné ceny. Platforma funguje jako služba informační společnosti a poskytuje různé možnosti objednávání a nákupu, například přímé objednání a vyzvednutí u Partnerů.

Platforma Nesnězeno – webové stránky www.nesnezeno.eco, resp. mobilní aplikace pro objednání Služeb Nesnězeno, která je zdarma k dispozici v Google Play a AppStore.

Uživatel – každá fyzická nebo právnická osoba, která vlastní uživatelský účet v rámci Platformy Nesnězeno, registruje se a využívá Platformu Nesnězeno k prohlížení a nákupu balíčků produktů nabízených Partnery za výhodné ceny.

Partner – právnická osoba, např. restaurace, prodejny potravin nebo jakýkoli jiný dodavatel potravinářských výrobků, která spolupracuje s Nesnězeno a nabízí produkty za výhodné ceny prostřednictvím Platformy Nesnězeno.

Produkt – představuje jakékoliv zboží (včetně, ale nejen: potravin, nápojů, rostlin a krmiv pro domácí zvířata), kterému se blíží datum spotřeby a/nebo je v přebytku a/nebo má například nedostatky vzhledu bránící běžnému prodeji, nabízené Partnery k prodeji prostřednictvím Platformy Nesnězeno.

General Terms and Conditions („GTC”) – represent the set of rules and legal provisions established by Nesnězeno to regulate the use of its platform by Users, Partners, and any other interested parties.

Nesnězeno is the trade name of Nesnězeno.cz s.r.o., a Czech legal entity with its registered office in Nové sady 988/2, Staré Brno, 602 00 Brno, having the tax identification number: CZ08015791 and Company Identification Number: 08015791 at the Regional Court in Brno (also referred to as “Nesnězeno“). The complete contact details of Nesnězeno are available in the “Contact Us” section.

Nesnězeno Service – the ensemble of activities and operations through which Nesnězeno facilitates Users’ access to product offers provided by Partners, via a digital platform. This platform is designed to offer solutions for reducing waste by connecting Users with Partners who offer product packages at reduced prices. The platform operates as an information society service, providing various ordering and purchasing options, such as direct order and pick-up from Partners.

Nesnězeno Platform – the website www.nesnezeno.eco, respectively the Nesnězeno mobile ordering application, available for free in Google Play and AppStore.

User – any natural or legal person who owns a user account within the Nesnězeno Platform and accesses and uses the Nesnězeno Platform to view and purchase product packages offered by Partners at advantageous prices.

Partner – legal entity such as restaurants, food stores, or any other food product supplier, collaborating with Nesnězeno to offer products at advantageous prices through the Nesnězeno Platform.

Product – represents any item (including but not limited to: food, beverages, plants, and pet food) that is close to their expiration date and/or is in surplus and/or has, for example, beauty defects preventing normal sale, offered for sale by Partners through the Nesnězeno Platform.

Package – a Product or a selected combination of Products, offered by Partners, intended for sale through the Nesnězeno Platform at advantageous prices. Packages consist of products that are close to expiration and/or is in surplus

Balíček – Produkt nebo vybraná kombinace Produktů, nabízená Partnery, určená k prodeji prostřednictvím Platformy Nesnězeno za výhodné ceny. Balíčky se skládají z produktů, jejichž doba spotřeby se blíží ke konci a/nebo je v přebytku a/nebo má například nedostatky vzhledu bránící běžnému prodeji, čímž přispívají ke snížení plýtvání.

Kupní smlouva – označuje smlouvu uzavřenou mezi Uživatelem a Partnerem prostřednictvím Platformy Nesnězeno ohledně jednoho nebo více Produktů a/nebo Balíčků, jak je Partner nabízí k prodeji.

Obvyklá cena – označuje cenu, která se obvykle používá pro Produkt/Balíček v souladu s obchodní strategií a rozhodnutím Partnera, který nabízí Produkt/Balíček k prodeji v rámci prodejních prostor Partnera (fyzických a/nebo online).

Zvýhodněná cena – označuje cenu platnou pro Produkt/Balíček, který Partner prodává prostřednictvím Platformy Nesnězeno, v souladu s obchodní strategií a rozhodnutím Partnera, s ohledem na účel a poslání Platformy Nesnězeno, ke kterému se Partner při registraci hlásí, a to předcházet plýtvání a bojovat proti němu.

Poplatek za používání systému – poplatek, který může být účtován Poskytovatelem služby za technický provoz a údržbu Platformy, který je oddělen od ceny Produktů/Balíčků.

and/or has, for example, beauty defects preventing normal sale, thereby contributing to reducing waste.

Sales Contract – designates the contract concluded between the User and the Partner, through Nesnězeno Platform, with respect to one or more Products and/or Packages, as offered for sale by the Partner.

Standard Price – designates the price that usually applies for a Product / Package, in accordance with the commercial strategy and decision of the Partner offering the Product / Package for sale, within the Partner’s sale premises (physical and/or online).

Advantageous Price – designates the applicable price for a Product / Package commercialized by the Partner through Nesnězeno Platform, in accordance with the Partner’s commercial strategy and decision, considering the purpose and mission of the Nesnězeno Platform to which the Partner adheres to when enrolling, to prevent and combat waste.

System Usage Fee – a fee that may be charged by the Service Provider for the technical operation and maintenance of the Platform, which is separate from the price of the Products/Packages.

2. POPIS SLUŽBY A IDENTITY NESNĚZENO

2. DESCRIPTION OF THE SERVICE AND THE IDENTITY OF NESNĚZENO

Nesnězeno je podnikatelský subjekt, který se zabývá rostoucím povědomím a společenským problémem, a to plýtváním potravinami. Vzhledem k tomu, že legislativa a společenské normy směřují k podpoře udržitelnosti a snižování plýtvání zdroji, je cílem společnosti Nesnězeno usnadnit záchranu a využití potravin, které by jinak přišly nazmar.

Platforma Nesnězeno umožňuje Partnerům nabízet potraviny k prodeji za výhodné ceny v případě blízkosti data spotřeby nebo nadbytku, a to způsobem, který respektuje potřeby spotřebitelů i podmínky udržitelnosti. Nesnězeno tak přispívá k vytváření odpovědného a efektivního potravinového řetězce a nabízí praktické a pohodlné řešení pro snížení plýtvání potravinami v souladu s legislativními trendy a rostoucí potřebou environmentálního a sociálního povědomí a opatření.

Nesnězeno přijímá přísná opatření, aby zajistilo, že všechny výrobky nabízené prostřednictvím vlastní platformy jsou bezpečné pro konzumaci, proto se Nesnězeno zavázalo

Nesnězeno is a business operator tackling a growing awareness and social problem, namely food waste. With legislation and social norms moving towards promoting sustainability and reducing resource wastage, Nesnězeno aims to facilitate the saving and recovery of food that would otherwise go to waste.

Nesnězeno Platform enables Partners to offer food for sale at favourable prices close to its expiry date or in excess, in a way that respects both consumer needs and sustainability conditions. In this way, Nesnězeno contributes to the creation of a responsible and efficient food chain, offering a practical and convenient solution to reduce food waste, in line with legislative trends and the growing need for environmental and social awareness and action.

Nesnězeno takes rigorous measures to ensure that all products offered through its platform are safe for consumption, so Nesnězeno is committed to working only with Partners that meet strict food safety standards, thus the Partners ensuring that the products available on the

spolupracovat pouze s Partnery, kteří splňují přísné normy bezpečnosti potravin, čímž Partneři zajišťují, že výrobky dostupné na Platformě Nesnězeno jsou nejen vysoce kvalitní, ale také v souladu se všemi platnými předpisy o bezpečnosti potravin.

Platforma Nesnězeno usnadňuje interakci mezi Uživateli a Partnery a umožňuje jim nakupovat potravinářské výrobky prostřednictvím jednoduchého a efektivního procesu.

Nesnězeno působí jako zprostředkovatel mezi Uživateli a Partnery, aniž by se podílelo na výrobě, dodávkách, přípravě nebo jiných aspektech potravin. Nesnězeno nevyrábí, neprodává, nenakupuje, neskladuje, nepřipravuje, nezpracovává, neoznačuje, nebalí, nedodává ani nezpracovává Produkty a/nebo Balíčky. Jeho úloha se omezuje výhradně na nabízení služby informační společnosti, a tím na usnadnění prodeje potravinářských výrobků Partnery Uživatelům prostřednictvím Platformy. Veškerá odpovědnost související s plněním Kupní smlouvy, včetně kvality a bezpečnosti potravin, spočívá výhradně na Partnerovi.

Platforma Nesnězeno představuje Produkty a/nebo Balíčky, které může Uživatel zakoupit od Partnera, který vystupuje jako prodávající. S ohledem na poslání a účel Platformy Nesnězeno, kterým je předcházení a omezování plýtvání potravinami, budou Produkty a/nebo Balíčky prezentované v rámci Platformy Nesnězeno doplněny přibližnými popisy s ohledem na jejich vlastnosti, aby Uživatel mohl Produkty a/nebo Balíčky v okamžiku jejich převzetí od Partnera přesně identifikovat. Pro zajištění správné a úplné informovanosti spotřebitele v rámci Platformy Nesnězeno jsou Partneři povinni předložit seznam Produktů a/nebo Balíčků. Produkty a/nebo Balíčky zakoupené Uživatelem budou obsahovat potraviny uvedené v rámci seznamu předloženého Partnerem.

Souhlas s VOP je podmínkou pro používání Platformy Nesnězeno, který musí Uživatel výslovně učinit při používání rozhraní Nesnězeno a Služby Nesnězeno. Používáním Platformy Nesnězeno Uživatel přijímá a souhlasí s těmito VOP a potvrzuje, že se s jejich ustanoveními plně seznámil a porozuměl jim. Uživatel rovněž potvrzuje, že se seznámil s ustanoveními Zásad ochrany osobních údajů Nesnězeno, které jsou nedílnou součástí těchto VOP, a že jim porozuměl.

Tyto VOP se vztahují na všechny internetové obchodní služby poskytované v České republice prostřednictvím Platformy Nesnězeno.

Nesnězeno Platform are not only of high quality, but also compliant with all applicable food safety regulations.

Nesnězeno Platform facilitates interaction between Users and Partners, enabling them to purchase food products through a simple and efficient process.

Nesnězeno acts as an intermediary between Users and Partners, without being involved in the production, supply, preparation or any other aspect of the foods. Nesnězeno does not manufacture, sell, purchase, store, prepare, process, label, package, deliver or handle the Products and/or Packages. Its role is limited exclusively to offering an information society service, thus facilitating the sale of food products by Partners to Users through its platform. All responsibilities related to the execution of the Sales Contract, including the quality and safety of the food, rest entirely with the Partner.

Nesnězeno Platform presents Products and / or Packages that may be purchased by the User, from the Partner, acting as a seller. In consideration of the mission and purpose of Nesnězeno Platform, to prevent and reduce the food waste phenomenon, the Products and / or Packages presented within the Nesnězeno Platform will be accompanied by approximate descriptions with respect to their characteristics, the User will be able to precisely identify the Products and /or Packages at the moment of their pick-up from the Partner. In order to ensure a correct and complete information of the consumer within the Nesnězeno Platform, Partners are required to present a list of product and / or packages. The Products and / or Packages purchased by the User will reside in / include products of those indicated within the list presented by the Partner.

Acceptance of the GTC is a prerequisite for the use of the Nesnězeno Platform, which must be expressly done by the User when using the Nesnězeno interfaces and the Nesnězeno Service. By using the Nesnězeno Platform, the User accepts and agrees to be bound by these GTC and confirms that it has fully read and understood its provisions. Also, the User will confirm that they read and understood the provisions of the Nesnězeno’s Privacy Policy, which is an integral part of these GTC.

This GTC applies to all e-commerce services provided in Czechia through the Nesnězeno Platform.

3. OBECNÉ PODMÍNKY PRO POUŽÍVÁNÍ PLATFORMY NESNĚZENO

3. GENERAL CONDITIONS FOR THE USE OF NESNĚZENO PLATFORM

• • Registrace na Platformě Nesnězeno

• • • Přístup ke Službě Nesnězeno

Přístup k plným funkcím Platformy Nesnězeno je možný pouze pro Uživatele. Účet lze zaregistrovat prostřednictvím webových stránek a mobilní aplikace Nesnězeno.

• • • Podmínky registrace

Pro získání statusu Uživatele Platformy Nesnězeno je potřeba splnit následující podmínky:

• • • • Uživatel je v okamžiku registrace fyzickou osobou starší 18 let.
      • Uživatel poskytne registrační údaje uvedené v povinných polích. Uživatel se musí na Platformě registrovat pouze s vlastními osobními údaji, registrace jménem jiné osoby je zakázána.
      • Uživatel souhlasí s těmito VOP a potvrzuje porozumění a úplné přečtení jejich ustanovení. Zaškrtnutím příslušných políček uživatel prohlašuje, že si přečetl, pochopil, přijal a plně dodržuje všechna ustanovení těchto VOP a zavazuje se dodržovat všechna jejich ustanovení.
      • Uživatel prohlašuje, že se seznámil se Zásadami ochrany osobních údajů a že jim porozuměl.

V průběhu registrace má Uživatel možnost přihlásit se k odběru obchodních sdělení zasílaných společností Nesnězeno formou přímých marketingových materiálů (newsletter) zaškrtnutím příslušného políčka, odběr však není podmínkou úspěšné registrace.

• • • Metody registrace

Uživatel se může zaregistrovat pomocí:

• Úplným vyplněním povinných polí registračního formuláře, který obsahuje osobní údaje, jako je e-mailová adresa a telefonní číslo.
• Pomocí svého profilu na Facebooku, přičemž Uživatel povoluje přístup k následujícím údajům poskytnutým na Facebooku: veřejné profilové údaje, e-mailová adresa a seznam přátel. V případě registrace pomocí propojení s Facebookem, pokud některý z osobních údajů Uživatele obsažených v uvedené registraci na Facebooku chybí nebo je nesprávný, musí Uživatel chybějící nebo nesprávné osobní údaje samostatně poskytnout nebo upravit během procesu registrace. Propojení s Facebookem lze kdykoli ukončit změnou nastavení profilu Uživatele na Facebooku, které je k dispozici v části “Nastavení”.
• Pomocí svého účtu Gmail a účtu Apple ID, jehož prostřednictvím Uživatel povoluje přístup k příslušným údajům pro dokončení registrace.

3.1.4. Dokončení registrace

• • Registration on the Nesnězeno Platform

• • • Access to the Nesnězeno Service

Access to the full functionalities of the Nesnězeno Platform is possible only for Users. The account can be registered via the Nesnězeno website and mobile application.

• • • Registration Conditions

To be a User of the Nesnězeno Platform, the following requirements must be met:

• • • • The User is a natural person over the age of 18 at the moment of the registration.
      • The User provides the registration data indicated in the mandatory fields. User must register on the platform with own personal data only; registration in another person’s name is prohibited.
      • The User agrees to these GTC and confirms understanding and complete reading of its provisions. By checking the relevant boxes, the User declares having read, understood, accepted, and fully complied with all the provisions of these GTC and agrees to adhere to all its provisions.
      • The User declares that has read and understood the Privacy Policy.

During the registration process, the User has the option to subscribe to marketing messages sent by Nesnězeno in the form of direct marketing requests (newsletter) by checking the relevant box, but subscription is not a condition for successful registration.

• • • Registration Methods

User can register by:

• Fully completing the mandatory fields of the registration form, requesting personal details such, e-mail address and telephone number.
• By using their Facebook profile, whereby the User authorises access to the following data provided on Facebook: public profile data, e-mail address and list of friends. In the case of registration using Facebook linking, if any of the User’s personal data included in the said Facebook registration is missing or incorrect, the missing or incorrect personal data must be separately provided or modified by the User during the registration process. The Facebook link can be terminated at any time by changing the settings of the  User’s  Facebook  profile  available  under

„Settings”.

• By using their Gmail account and Apple ID account through which the User authorizes access to the relevant data for completing the registration.

3.1.4. Completion of Registration

Jakmile Uživatel splní podmínky registrace a dokončí proces registrace jedním z uvedených způsobů, jeho účet se stane aktivním, což mu umožní zadávat objednávky prostřednictvím Platformy Nesnězeno.

Před zadáním první objednávky prostřednictvím Platformy Nesnězeno bude Uživatel vyzván k poskytnutí informací o bankovní kartě, která bude použita pro platby prostřednictvím Platformy Nesnězeno, pokud bude zvolena platba bankovní kartou.

3.2. Smluvní vztah mezi Nesnězeno a Uživatelem

Dokončením registrace uzavírají Uživatel a Nesnězeno smlouvu, jejímž předmětem je poskytování služby informační společnosti, a to v souladu s ustanoveními těchto VOP, případnými dalšími dokumenty, které jsou nedílnou součástí těchto VOP, a platným právním rámcem.

Uživatel bere na vědomí, že:

• Nesnězeno působí jako zprostředkovatel, který usnadňuje interakci mezi Uživateli a Partnery a poskytuje Uživatelům možnost efektivního nákupu potravinářských výrobků.
• Mezi společností Nesnězeno a Uživatelem neexistuje žádný smluvní vztah v souvislosti s prodejem Produktů/Balíčků.
• Nesnězeno nenese odpovědnost v souvislosti s jakýmikoliv aspekty týkajícími se plnění smlouvy uzavřené mezi Uživatelem a Partnerem, mimo jiné včetně aspektů souvisejících s dostupností Produktů/Balíčků, souladem Produktů/Balíčků s poskytnutými specifikacemi a/nebo jakýmikoliv platnými právními požadavky a/nebo aspekty souvisejícími s bezpečností Produktů/Balíčků. Partner je výhradně odpovědný za zajištění plnění kupní smlouvy uzavřené s Uživatelem v plném souladu se specifikacemi poskytnutými prostřednictvím Platformy Nesnězeno, v místě prodeje a s platnými právními předpisy.

3.3. Využití platformy Nesnězeno

Uživatel se může bezplatně registrovat a prohlížet si Platformu Nesnězeno.

Uživatel má právo kdykoli změnit/doplnit údaje na svém registrovaném účtu.

Uživatel má právo smazat registrovaný účet bez jakéhokoli omezení.

Nesnězeno neodpovídá za škody vzniklé v důsledku zapomenutého hesla Uživatele nebo přístupu neoprávněných osob k němu.

Uživatel se nesmí dopustit žádného jednání, které je v rozporu s ustanoveními těchto VOP, platnými právními

Once a User meets the registration conditions and completes the registration process using one of the indicated methods, their account becomes active, thus allowing them to place orders through the Nesnězeno Platform.

Before placing a first order through the Nesnězeno Platform, the User will be required to provide information on the bank card that will be used for payments via Nesnězeno Platform if the bank card payment is chosen.

3.2. The contract between Nesnězeno and the User

By completing the registration, the User and Nesnězeno shall enter into an contract having as its object the provision of an information society service, in accordance with the provisions of these GTC, any other documents that form an integral part of these GTC, and the applicable legal framework.

The User acknowledges that:

• Nesnězeno acts as an intermediary, facilitating interaction between Users and Partners, and providing Users the opportunity to purchase food products efficiently.
• There is no contractual relationship between Nesnězeno and the User in relation to the sale of the Products/Packages.
• Nesnězeno shall not be liable in connection with for any aspects regarding the execution of the contract concluded between the User and the Partner, including but not limited to aspects related to the availability of the Products/Packages, the compliance of the Products/Packages with the provided specifications and/or any applicable legal requirements, and/or aspects related to the safety/security of the Products/Packages. The Partner is the sole responsible for ensuring the execution of the sales contract concluded with the User in full compliance with the specifications provided through the Nesnězeno Platform, at the point of sale location, and with the applicable legal provisions.

3.3. Using the Nesnězeno Platform

The User may register and browse the Nesnězeno Platform free of charge.

The User has the right to modify/complete account data at any time.

The User has the right to delete registered account without any restrictions.

Nesnězeno shall not be liable for any damage resulting from the User’s forgotten password or from its access by unauthorised persons.

The User shall not engage in any conduct that contravenes the provisions of this GTC, the applicable legislation or the

předpisy nebo normami společenského řádu a dobrými mravy, včetně, ale bez omezení, jednání, které:

• Podporuje diskriminaci, bigotnost, rasismus, nenávist, obtěžování nebo zneužívání jakéhokoli jednotlivce nebo skupiny.
• Podporuje chování, které by mohlo zakládat občanskoprávní odpovědnost nebo porušuje platné zákony či předpisy.
• Porušuje nebo zneužívá práva duševního vlastnictví, patenty, autorská práva, ochranné známky, obchodní tajemství, osobnostní práva, práva na publicitu nebo soukromí jakékoli třetí strany.
• Propaguje nezákonné nebo škodlivé činnosti nebo materiály.
• Zveřejňuje násilný nebo výhružný obsah nebo podněcuje k násilí či výhružným činům vůči osobám nebo subjektům.
• Obsahuje hanlivé, obscénní, pornografické, vulgární nebo urážlivé materiály.

Obsahuje podvodné, nepravdivé, zavádějící nebo klamavé informace.

social order norms and good morale, including, but without being limited to conducts that:

• Promotes discrimination, bigotry, racism, hatred, harassment or abuse against any individual or group.
• Encourages conduct that could lead to civil liability or violates applicable laws or regulations.
• Infringes or misappropriates the intellectual property rights, patents, copyrights, trademarks, trade secrets, moral rights, rights of publicity or privacy of any third party.
• Promotes illegal or harmful activities or materials.
• Publishes violent or threatening content or incites violence or threatening acts against persons or entities.
• Contains defamatory, obscene, pornographic, vulgar or offensive material.

Contains fraudulent, false, misleading or deceptive information.

4. PODMÍNKY PRO OBJEDNÁVKY A NÁKUPY U PARTNERŮ PROSTŘEDNICTVÍM PLATFORMY NESNĚZENO

4. TERMS AND CONDITIONS FOR ORDERS PLACED AND PURCHASES MADE IN RELATION TO PARTNERS WITHIN THE NESNĚZENO PLATFORM

Objednávky lze zadávat pouze elektronicky prostřednictvím Platformy Nesnězeno. Nesnězeno přijímá objednávky prostřednictvím Platformy Nesnězeno pouze od registrovaného Uživatele a pouze v případě, že Uživatel uvede všechny údaje potřebné pro objednávku v plném rozsahu.

4.1. Nabídka Produktů/Balíčků prezentovaná prostřednictvím Platformy Nesnězeno

Služba Nesnězeno poskytuje svým Uživatelům dynamickou a interaktivní platformu, prostřednictvím které Partneři prezentují své nabídky potravinářských Produktů/Balíčků. Tyto Produkty/Balíčky zpravidla obsahují potraviny s blížícím se datem spotřeby nebo v nadbytku, které jsou nabízeny za výhodné ceny s cílem omezit plýtvání potravinami.

Každý Partner prezentuje svou nabídku na Platformě Nesnězeno. Nesnězeno zobrazí ve vyhrazeném rozhraní Produktu/Balíčku informace poskytnuté Partnerem týkající se Produktu/Balíčku. Vzhledem k hlavnímu účelu Služby Nesnězeno, kterým je podpora boje proti plýtvání potravinami a předcházení jeho vzniku, nelze v okamžiku umístění nabídky na Platformě Nesnězeno přesně identifikovat Produkty/Balíčky nabízené Partnerem prostřednictvím Platformy Nesnězeno. Proto je uvedena pouze řada obecných charakteristik Produktů/Balíčků, aniž

Orders can only be placed electronically via the Nesnězeno Platform. Nesnězeno accepts orders via the Nesnězeno Platform only from registered User and only if the User provides all the data required for the order in full.

4.1. The offer of Products/Packages presented through the Nesnězeno Platform

The Nesnězeno service provides its Users with a dynamic and interactive platform through which our Partners present their offers of food Products/Packages. These Products/Packages generally contain food close to expiration or in excess, offered at advantageous prices to reduce food waste.

Each Partner presents its offer on the Nesnězeno Platform. Nesnězeno displays on the dedicated Product/Package interface the information provided by the Partner regarding the Product/Package. Given the main purpose of the Nesnězeno Service, which is to support the fight against and prevention of food waste, the Products/Packages offered by the Partner through the Nesnězeno Platform cannot be precisely identified at the time of placing the offer on the Platform. Therefore, only a series of general characteristics of the Products/Packages are provided, without being able to indicate all the information regarding the characteristics of the Products/Packages. The User will be able however to

by bylo možné uvést všechny informace týkající se vlastností Produktů/Balíčků. Uživatel však bude schopen identifikovat všechny konkrétní vlastnosti Produktů/Balíčků v okamžiku jejich vyzvednutí.

V zájmu zachování konzistentní a jasné obchodní komunikace obsahují názvy Produktů/Balení označení “Nesnězeno”, avšak Produkty nejsou vyráběny ani distribuovány společností Nesnězeno.

Uživatel, který má zájem o konkrétní Produkt/Balení, se může dostat k dalším podrobnostem kliknutím na něj. V části “Co může balíček obsahovat” poskytují Partneři podrobnější informace o Produktech, které by mohly být součástí Balíčku. Cílem této části je poskytnout Uživateli co nejjasnější představu o tom, co může od nákupu Balíčku očekávat.

Vzhledem k povaze potravinářských výrobků a cíli společnosti Nesnězeno snižovat plýtvání potravinami se obsah Balíčků může lišit. Nesnězeno nemůže poskytnout přesný odhad ohledně Produktů, které se v určitém intervalu neprodají, takže obsah Balíčku se může v jednotlivých objednávkách lišit. Tento flexibilní a přizpůsobivý přístup je nezbytný pro naplnění poslání společnosti Nesnězeno minimalizovat plýtvání potravinami a nabízet spotřebitelům výrobky za výhodné ceny.

4.2. Cena balíčku

Platforma Nesnězeno nabízí Partnerům možnost poskytnout Uživateli možnost nákupu Produktu/Balíčku potravinářských výrobků za Zvýhodné ceny s ohledem na jejich charakter – ať už jsou před expirací, nebo v nadbytku. Prostřednictvím Zvýhodněných cen chtějí Partneři urychlit prodej těchto výrobků a přispět tak ke snížení plýtvání potravinami. Uživatel bude v rozhraní Platformy Nesnězeno informován jak o Obvyklé ceně Produktu/Balíčku, tak o Zvýhodněné ceně platné v rámci Platformy Nesnězeno, která bude skutečnou cenou k zaplacení.

Veškeré ceny uvedené na Platformě Nesnězeno zahrnují případné provize, které mohou být uplatněny v závislosti na území, na kterém se Uživatel vyskytuje, a budou uvedeny v měně platné na daném území.

Zvýhodněná cena zobrazená u Produktu/Balíčku představuje cenu položek poskytovaných Partnerem a nezahrnuje Poplatek za používání systému, který může být účtován samostatně, jak je uvedeno v článku 4.4.

Uživatel bere na vědomí, že ceny produktů a služeb uvedené Partnery na Platformě Nesnězeno nezahrnují vždy cenu jejich obalů, které mohou být Uživateli účtovány zvlášť, pokud to vyžadují právní předpisy a/nebo platné normy. Uživatelé zejména, avšak bez vyloučení jakéhokoli jiného případu, berou na vědomí, že jim může být zvlášť účtována

identify all the specific characteristics of the Products/Packages at the moment of pick-up.

To maintain consistent and clear commercial communication, the Products/Package names include the „Nesnězeno” indication, but the products are not manufactured or distributed by Nesnězeno.

User interested in a specific Product/Package can access additional details by clicking on it. In the „What could you get” section, Partners provide detailed information about the products that might be included in the Package. This section is intended to give User as clear as possible idea of what to expect from purchasing the package.

Due to the nature of food products and goal of Nesnězeno to reduce waste, the content of the Packages may vary. Nesnězeno cannot provide exact predictability regarding the products that are not sold within a certain interval, so the content of the Package may differ from one order to another. This flexible and adaptable approach is essential for fulfilling mission of Nesnězeno to minimize food waste and offer products at accessible prices to consumers.

4.2. Package Price

The Nesnězeno Platform offers Partners the opportunity to provide the User the chance to purchase Product/Packages of food products at Advantageous Prices, considering their nature – whether they are close to expiration or in excess. Through Adavantageous Prices, Partners aim to accelerate the sale of these products, thus contributing to the reduction of food waste.User will be informed in the Nesnězeno Platform interface about both the Standard Price of the Product/Package and the Advantageous Price applicable within Nesnězeno Platform, which will be the actual price to be paid.

All prices mentioned on the Nesnězeno Platform include any commissions that may be applicable depending on the territory from which the User operates and will be in the currency in force in that territory.

The Advantageous Price displayed for a Product/Package represents the cost of the items provided by the Partner and does not include the System Usage Fee, which may be added separately as described in Section 4.4.

User acknowledge that the prices of products and services indicated by merchants on the Nesnězeno Platform do not always include the price of their packaging, which may be billed separately to the User if the legislation and/or applicable standards require it. In particular, but without excluding any other case, Users admit that they may be charged separately for the price of any plastic packaging that accompanies their order.

cena jakéhokoli plastového obalu, který je součástí jejich objednávky.

4.3. Zadání objednávky

Uživatel může přidat Produkt/Balíček vybraný z aktuální nabídky a jeho množství do košíku a objednat jej. Obsah košíku lze měnit až do odeslání objednávky, po odeslání objednávky jej již nelze měnit. Odesláním objednávky vzniká Uživateli platební povinnost.

Před dokončením objednávky bude Uživatel přesměrován na souhrnnou stránku, kde si může prohlédnout podrobnosti objednávky, včetně vybraných Produktů/Balíčků, jejich množství a celkové ceny včetně případných dodatečných daní nebo uplatněných slev. V této fázi má Uživatel možnost ověřit správnost objednávky a provést případné úpravy nebo potvrdit objednávku tak, jak je.

K jedné objednávce lze přidat balíčky nabízené různými Partnery, což Uživatelům poskytuje flexibilitu při výběru ze široké škály produktů a možnost využít více nabídek v rámci jednoho nákupního procesu. Následně si Uživatel musí vybrat preferovaný způsob platby z možností dostupných na platformě Nesnězeno.

Po odeslání a ověření platebních údajů obdrží Uživatel na Platformě Nesnězeno a e-mailem potvrzovací zprávu, která potvrdí podrobnosti objednávky a uvede interval, ve kterém si může objednávku u Partnera vyzvednout.

4.4. Úhrada objednávky

Platba za objednané jídlo se provádí platební kartou, prostřednictvím Google Pay, Apple Pay nebo Nesnězeno penězi. Po zaplacení platební kartou Nesnězeno potvrdí objednávku zasláním číselného kódu a uvede, kde a v jaké lhůtě je možné si Produkt/Balíček s obdrženým kódem vyzvednout.

Uživatel uhradí kupní cenu Produktů/Balíčků předem. Uživatel může uhradit kupní cenu v Kč prostřednictvím platby platební kartou dostupnou přes rozhraní Nesnězeno nebo poukázkou Nesnězeno Peníze. Účtenku (ve většině případů) vystaví Nesnězeno na jméno Partnera a předá ji Uživateli. Tím není dotčeno postavení Nesnězeno jako zprostředkovatele podle ustanovení těchto VOP.

Ve specifických případech může Partner vystavit účtenku a předat ji Uživateli při dodání Produktu/Balíčku.

Poskytovatel služby si vyhrazuje právo zavést Poplatek za používání systému za každou úspěšně uskutečněnou Objednávku prostřednictvím Platformy. Tento poplatek, pokud je uplatněn, je určen na podporu technického provozu, údržby a rozvoje Platformy. Výše poplatku je stanovena Poskytovatelem služby jako podíl z celkové hodnoty objednávky, s minimálním a maximálním limitem.

4.3. Placing the Order

The User can add the Product/Package selected from the current offer and its quantity to his basket and order it. The contents of the basket can be changed until the order is sent, and cannot be changed after the order has been sent. The sending of the order creates a payment obligation for the User.

Before finalizing the order, the User will be redirected to a summary page where they can review the details of the order, including the selected Products/Packages, their quantities, and the total price, including any additional taxes or applied discounts. At this stage, the User has the opportunity to verify the accuracy of the order and make any necessary adjustments or confirm the order as is.

Packages offered by different Partners can be added to the same order, providing Users with the flexibility to choose from a wide range of products and benefit from multiple offers in a single purchasing process. Subsequently, the User must select their preferred payment method from the options available on the Nesnězeno Platform.

Once the payment information is submitted and verified, the User will receive a confirmation message on the Nesnězeno Platform and by email, confirming the details of the order and providing an interval in which the order can be picked up from the Partner.

4.4. Payment of the Order

Payment for the ordered food is made by credit card, Google Pay, Apple Pay or by Nesnězeno Money. Following payment by credit card, Nesnězeno will confirm the order by sending a code number and indicating where and within what timeframe the Product/Package can be collected with the code number received.

The User shall pay the purchase price of the Products/Packages in advance. The User may pay the purchase price in CZK by means of a credit card payment available through the Nesnězeno interface or by a voucher Nesnězeno Money. The receipt (in most cases) will be issued by the Nesnězeno in the name of the Partner and handed over to the User. This is without prejudice to Nesnězeno position as an intermediary under the provisions of these GTC.

In specific cases, the Partner can issue the receipt and hand it over to the User upon delivery of the Product/Package.

The Service Provider reserves the right to introduce a System Usage Fee for each successful Order placed through the Platform. This fee, if applied, is intended to support the technical operation, maintenance, and development of the Platform. The amount of the fee is determined by the Service Provider as a proportion of the total order value, subject to a

Pokud je to relevantní, konkrétní výše Poplatku za používání systému bude Uživateli jasně zobrazena na obrazovce Checkout před dokončením Objednávky.

Nesnězeno používá k platbě platební kartou na Platformě Nesnězeno elektronickou platební službu Stripe. Podrobné informace o platebním systému jsou popsány ve Všeobecných obchodních podmínkách Stripe.

Uživatel může splnit svou platební povinnost pouze prostřednictvím platebních metod uvedených ve Službě Nesnězeno, Nesnězeno je oprávněno jednotlivé platební metody jednostranně zavádět, měnit a rušit.

4.5. Uzavření smlouvy s Partnerem

Potvrzením objednávky ze strany Nesnězeno je mezi Uživatelem a Partnerem připojeným k systému uzavřena smlouva na dálku. Dnem uzavření smlouvy je den potvrzení objednávky.

4.6. Vyzvednutí objednávky

Uživatel může jídlo buď zkonzumovat v provozovně, nebo si ho odnést, jak určí Partner. V případě odvozu je Partner oprávněn účtovat poplatek za zabalení na místě. Nesnězeno dle svého nejlepšího vědomí tuto skutečnost uvede na nákupním rozhraní, rozhodující je však určení Partnera.

Uživatel si může zakoupené Balíčky vyzvednout v restauracích a prodejnách v den a určeném časovém rozmezí pro vyzvednutí, které je určeno Partnerem a zveřejněné v aplikaci. Nejpozději však do konce časového rozmezí pro vyzvednutí. Nesnězeno neodpovídá za to, že restaurace nebo prodejna Partnera je zavřená, a to i v případě, že se liší otevírací doba na Platformě Nesnězeno a Uživatelem zadaná objednávka.

Při vyzvednutí objednávky musí Uživatel prokázat svůj nákup a jeho množství tím, že se prokáže údaji souvisejícími s objednávkou, jak jsou zobrazeny na platformě Nesnězeno.

Je možné, že balíčky nemusí být vždy připraveny v době příchodu Uživatele, a jejich vyzvednutí tak může trvat několik minut. V závislosti na Partnerovi, pokud má v Balíčcích více Produktů, může Uživateli nabídnout možnost výběru z nich na místě vyzvednutí.

Uživatel se také musí při vyzvednutí objednávky ujistit, že Produkty splňují všechna očekávání, a položit případné dotazy týkající se alergenů a dalších aspektů, pokud tyto informace nebyly obsaženy již v popisu poskytnutém Partnerem na Platformě Nesnězeno.

Uživatel bere na vědomí, že dostupné skladové zásoby u Partnerů se neustále mění, což Nesnězeno nemůže ovlivnit, a proto je možné, že objednané Produkty nebo jeden či více produktů v objednaném Balíčku již nemusí být v době, kdy se Uživatel dostaví na místo Partnera k vyzvednutí, k dispozici.

minimum and maximum limit. If applicable, the specific amount of the System Usage Fee will be clearly displayed to the User in the Checkout screen before the finalization of the Order.

Nesnězeno uses Stripe electronic payment service to pay by credit card on the Nesnězeno Platform. Detailed information about the payment system are described in the Stripe’s General Terms and Conditions.

The User may only fulfil his payment obligation by using the payment methods provided in the Nesnězeno Service, Nesnězeno is entitled to unilaterally introduce, change and terminate the individual payment methods.

4.5. Conclusion of the contract with the Partner

Upon confirmation of the order by Nesnězeno, a distance contract is concluded between the User and the Partner connected to the system. The date of conclusion of the contract is the date of confirmation of the order.

4.6. Order Pickup

The User may either consume the food on the premises or take it away, as determined by the Partner. In the case of takeaway, the Partner is entitled to charge a packing fee on the spot. Nesnězeno shall, to the best of its knowledge, indicate this on the purchase interface, but the Partner’s determination shall prevail.

The user can pick up the purchased Products or Packages at restaurants and stores on the day and within the specified pickup time window, which is determined by the Partner and published in the application. However, this must be done no later than the end of the pickup time window. Nesnězeno is not responsible if the Partner’s restaurant or shop is closed, even if the User placed the order and the opening hours on the Nesnezeno Platform are different.

Upon collecting the order, The User must provide proof of his purchase and the quantity thereof, by showing the order-related information as displayed on the Nesnězeno Platform.

It is possible that the packages may not always be ready when the User arrives, thus picking them up might take a few minutes. Depending on the Partner, if they have multiple products to include in the Packages, they may offer the User the opportunity to choose among these at the pickup location.

Also, at the time of order pickup, User must ensure that the products meet all expectations and ask any questions regarding allergens and other aspects, in case this information was not already included in the description provided by the Partner on the Nesnězeno Platform.

Nesnězeno vynakládá veškeré úsilí, aby potřebné aktualizace v rámci Platformy Nesnězeno fungovaly, nelze však vyloučit situace, kdy dynamika změn skladových zásob u Partnerů nemusí umožnit včasné fungování aktualizací v rámci Platformy Nesnězeno.

Pokud Partner informuje Uživatele, že objednaný Produkt/Balíček již není k dispozici, když Uživatel předloží objednávku k vyzvednutí, může Uživatel požádat Nesnězeno o vrácení celé zaplacené částky prostřednictvím Platformy Nesnězeno.

Pokud Partner Uživateli nabídne a Uživatel přijme jiný Produkt, než který Partner uvádí na trh, Uživatel již nemůže požadovat vrácení peněz od Nesnězeno.

Pokud Uživatel obdrží od Partnera Produkt/Balíček v nižší hodnotě, než jakou měl Produkt/Balíček objednaný prostřednictvím Platformy Nesnězeno, může Uživatel požádat Nesnězeno o kompenzaci částky, která se vypočítá poměrně podle rozdílu hodnoty oproti původní hodnotě (tj. částka, která má být uhrazena, je částka rovnající se rozdílu mezi cenou skutečně zaplacenou Uživatelem na straně jedné a standardní cenou Produktu/Balíčku nabízenou Partnerem, jak je uvedena/obvyklá v provozovně Partnera, sníženou o procento slevy platné v Platformě Nesnězeno na Uživatelem zakoupený Produkt/Balíček na straně druhé).

Po obdržení Produktu/Balíčku musí Uživatel na místě změnit stav objednávky z „Objednávka přijata” na „Dokončeno”. V případech, které Uživatel nemůže ovlivnit (nedostatečné pokrytí, nákup na webových stránkách Nesnězeno, absence mobilního internetu), je Uživatel povinen změnit stav objednávky z „Objednávka přijata” na „Dokončeno” co nejdříve po obdržení Produktu/Balíčku. Pokud Uživatel není schopen prokázat přijetí objednávky na místě, může Partner odmítnout doručení objednávky dle vlastního uvážení. Produkt/Balíček může být přijat pouze v den podání objednávky.

Uživatel bere na vědomí, že kupní cena za Produkt/Balíček, který nebude vyzvednut v intervalu vyzvednutí uvedeném v rámci Platformy Nesnězeno, nebude vrácena.

Cílem společnosti Nesnězeno je zamezit plýtvání potravinami. Partneři proto nejsou oprávněni vyrábět přebytky potravin pro účely obsluhy Uživatele. Uživatel bere na vědomí, že z výše uvedených důvodů může být Partner nucen zrušit objednávku z důvodu nepředvídaného nedostatku produktů prodávaných na Platformách Nesnězeno. V takovém případě může Uživatel požádat Nesnězeno o vrácení zaplacené ceny.

Jakékoli další distribuce jídla zakoupeného prostřednictvím platformy Nesnězeno do restaurací nebo pro komerční účely je zakázána!

The User acknowledges that the available stock at the Partners is constantly changing, over which the Nesnězeno has no control, so it is possible that the Products ordered or one or more products in the Package ordered may not longer be available at the time when the User arrivers at the Partner’s location for pick-up. Nesnězeno makes every effort to operate the necessary updates within the Nesnězeno Platform, but situations cannot be excluded where the dynamics of stock changes at Partners may not allow for timely updates to be operated within the Nesnězeno Platform.

If the Partner informs the User that the Product/Package ordered is no longer available when the User presents the order for pick-up, the User may request a refund from Nesnězeno of the full amount paid via the Nesnězeno Platform.

If the Partner offers the User and the User accepts a different product from those marketed by the Partner, the User may no longer request a refund from Nesnězeno.

If the User receives from the Partner a Product/Package of a lower value that the Product/Package ordered via Nesnězeno Platform, the User may request Nesnězeno to compensate an amount that is calculated proportionally to the value difference compared to the original value (i.e. the amount to be reimbursed is an amount equal to the difference between the price actually paid by the User, on the one hand, and the Standard price of the Product/Package offered by the Partner, as indicated/practiced at the Partner’s location, reduced by the discount percentage applicable in the Nesnězeno Platform to the Product/Package purchased by the User, on the other hand).

Upon receipt of the Product/Package, the User must change the status of the Order from “Order Accepted” to “Completed” on the spot. In cases beyond the User’s control (insufficient coverage, purchase on the Nesnězeno website, lack of mobile internet), the User shall be obliged to change the status of the order from “Accepted” to “Completed” as soon as possible after receipt of the Product/Package. If the User is unable to provide proof of receipt of the order on the spot, the Partner may refuse to deliver the order at its own discretion. The Product/Package may only be accepted on the day the order is placed.

The User acknowledges that the purchase price of Product/Package not picked up within the pick-up interval indicated within the Nesnězeno Platform will not be refunded.

Nesnězeno aims to avoid food waste. Therefore, the Partners are not entitled to produce surplus food for the purpose of serving the User. The User acknowledges that, for the aforementioned reasons, the Partner may be forced to cancel an order due to unforeseen shortage of products sold on the

Nesnězeno Platforms. In this case, the User may request Nesnězeno to refund the paid price.

Any further restaurant or commercial distribution of food purchased through the Nesnězeno Platform is prohibited!

5. NESNĚZENO KUPÓNY

5. NESNĚZENO COUPONS

Uživatel Služby Nesnězeno může získat Kupón Nesnězeno prostřednictvím pravidelných kampaní (příklad kampaně: Uživatel vyzve nové Uživatele k registraci do Služby Nesnězeno). Uživatel může využít Kupón Nesnězeno k získání slev na nákupy uskutečněné prostřednictvím Služby Nesnězeno.

Nesnězeno může jednostranně stanovit podmínky distribuce, použití a platnosti Kupónu Nesnězeno, a to v souladu s konkrétními podmínkami platnými pro každý Kupón, který bude k dispozici v rámci Služby Nesnězeno.

Přijetím těchto VOP bere Uživatel na vědomí, že Kupón Nesnězeno není možné vyměnit za hotovost.

Kupón Nesnězeno, včetně Nesnězeno Peněz, budou zničeny, pokud Nesnězeno zjistí nebo bude mít podezření, že Kupón Nesnězeno nebo Nesnězeno Peníze byly zneužity. V takových případech může Nesnězeno požadovat náhradu způsobené škody.

Nesnězno kupón, včetně Nesnězeno peněz, bude zrušen, pokud Nesnězeno zjistí nebo bude mít podezření, že Nesnězeno kupón nebo Nesnězeno peníze byly zneužity. V takových případech může Nesnězeno požadovat náhradu vzniklé škody.

The User of the Nesnězeno Service may obtain a Nesnězeno Coupon through periodic campaigns (example campaign: the User invites new Users to register for the Nesnězeno Service.) The User may use the Nesnězeno Coupon to obtain discounts on purchases made through the Nesnězeno Service.

Nesnězeno may unilaterally determine the conditions of distribution, use and validity of the Nesnězeno Coupon, in accordance with the specific terms and conditions applicable to each voucher that will be available within the Nesnězeno Service.

By accepting these GTC, the User acknowledges that the Nesnězeno Coupon is not redeemable for cash.

The Nesnězeno Coupon, including Nesnězeno Money, will be destroyed if Nesnězeno discovers or suspects that the Nesnězeno Coupon or Nesnězeno Money has been misused. In such cases, Nesnězeno may request compensation for the damage caused.

The Nesnězeno Coupon, including Nesnězeno Money, will be destroyed if Nesnězeno discovers or suspects that the Nesnězeno Coupon or Nesnězeno Money has been misused. In such cases, Nesnězeno may request compensation for the damage caused.

6. NESNĚZENO RECENZE

6. NESNĚZENO REVIEWS

Nesnězeno může na základě vlastního uvážení umožnit Uživateli sdílet obsah prostřednictvím Platformy – včetně, mimo jiné, textových recenzí, komentářů, fotografií, videí a zvukových nahrávek (dále společně jen „Uživatelský obsah“).

Uživatelský obsah takto sdělený zůstává majetkem Uživatele; jeho sdělením však Uživatel uděluje Nesnězeno souhlas k užívání, kopírování, dalšímu rozvoji, šíření, zveřejňování či jinému hospodářskému využití Uživatelského obsahu po celém světě, bez časového omezení, s právem převodu, bez povinnosti hradit licenční poplatek, a to i s možností dalšího podlicencování, ať již na stávajících či budoucích rozhraních, a to i bez dalšího oznámení či souhlasu Uživatele a bez nároku Uživatele či jakékoli třetí osoby nebo organizace na odměnu.

Nesnězeno based on its own discretionary decision, may allow the User to share content through the Platform – including, but not limited to, text reviews, comments, photographs, videos, audio recordings (hereinafter collectively: “User Content“).

The User Content communicated in this way is user property; however, by communicating it, user consent to Nesnězeno using, copying, further developing, distributing, disclosing, or otherwise realizing economic benefit from the User Content worldwide, without time limits, reserving the right of transfer, without the obligation to pay a royalty fee, and in a manner extending to further sublicensing, whether on its currently available or future interfaces, even in the absence of further notification or consent of the User, and without owing any fee to the User or any person or organization.

Uživatel tímto zaručuje, že je oprávněn uvedená práva převést, a dále že Uživatelský obsah není urážlivý, pomlouvačný ani obscénní, neporušuje ani neohrožuje práva třetích osob týkající se duševního vlastnictví, vlastnických práv či soukromí a nevede k porušení platných právních předpisů.

Poskytnutí názoru je dobrovolné; Nesnězeno nepřebírá žádnou povinnost k průběžné analýze a zobrazování zaslaných recenzí.

Nesnězeno je oprávněno monitorovat a upravovat Uživatelský obsah, není však povinno tak činit. Nesnězeno si ve všech případech vyhrazuje právo odstranit jakýkoli Uživatelský obsah nebo k němu zamezit přístup, zejména, nikoli však výlučně, pokud:

• porušuje práva nebo oprávněné zájmy jakékoli osoby, zejména, nikoli však výlučně, pokud je jeho forma sdělení vulgární, hrubá či diskriminační, nebo je způsobilá poškodit pověst jakékoli osoby, Partnera nebo Nesnězeno;
• porušuje nebo ohrožuje práva třetí osoby týkající se duševního vlastnictví; nebo
• podle uvážení Nesnězeno porušuje ustanovení těchto VOP.

Kromě toho si společnost Nesnězeno vyhrazuje právo nezobrazit nebo smazat již zveřejněnou recenzi v případě, že Uživatel používá nevhodné nebo urážlivé výrazy, nebo v případech, kdy je obsah zveřejněn uživatelem ve zlé víře ve vztahu k Partnerovi nebo třetí straně způsobem, který není slučitelný s posláním a účelem platformy Nesnězeno.

Uživatel zaručuje, že má plné dispoziční právo k Uživatelskému obsahu, který nahrál na Platformu (jedná se o jeho vlastní původní duševní výtvor), nebo že disponuje veškerými nezbytnými právy a souhlasy třetích stran potřebnými k převodu širokých užívacích práv na Poskytovatele služeb ve smyslu těchto VOP. Uživatel dále zaručuje, že nahrání obsahu ani jakékoli jeho užití Poskytovatelem služeb neporušuje autorská práva, práva k ochranným známkám, osobnostní práva (včetně práva třetích osob na podobu) ani jiná práva třetích osob. Za veškeré přímé i nepřímé škody a nároky uplatněné třetími osobami (včetně správních pokut a přiměřených nákladů na právní zastoupení), které vzniknou v důsledku porušení této záruky, nese Uživatel vůči Poskytovateli služeb plnou odpovědnost a povinnost k náhradě škody.

The User in this case warrants that they are entitled to transfer the above rights, and further, that the User Content is not offensive, defamatory, or obscene, and does not violate or threaten the rights of third parties related to intellectual property, ownership, or privacy, and does not result in the violation of applicable laws.

The submission of an opinion is voluntary; Nesnězeno undertakes no obligation for the continuous analysis and display of the submitted reviews.

Nesnězeno has the right to monitor and edit User Content, but is not obligated to do so. Nesnězeno reserves the right in all cases to remove any User Content or disable access to it, particularly, but not exclusively, if it:

• violates the right or legitimate interest of any person, thus particularly, but not exclusively, if its manner of communication is profane, vulgar, or discriminatory, or is capable of damaging the reputation of any person, Partner, or Nesězeno;
• violates or threatens the rights of a third party related to intellectual property;
• or according to Nesnězeno own judgment, violates the provisions of this GTC.

In addition, Nesnězeno also reserves the right to not display or to delete an already posted review, in any case that the User uses non-appropriate or offensive language or in cases where the content is posted by the User in bad-faith in relation to a Partner or a third party, in a way that is incompatible with the mission and the purpose of Nesnězeno Platform.

The User warrants that they have full right of disposal over the User Content they have uploaded to the Platform (it is their own original intellectual creation), or they possess all necessary rights and permissions from third parties required for the transfer of the broad usage rights to the Service Provider as defined in this GTC. The User further warrants that the uploading of the content and any use of it by the Service Provider does not violate the copyrights, trademark rights, personality rights (including third parties’ rights to their image), or other rights of third parties. For all direct and indirect damages and claims raised by third parties (including administrative fines and reasonable legal representation costs) arising from the breach of this warranty, the User holds full liability and liability for damages towards the Service Provider.

7. GEOLOKACE

7. GEOLOCATION

Uživatel výslovně souhlasí s tím, aby Nesnězeno přistupovalo ke geolokačním údajům mobilního zařízení za účelem identifikace a zobrazení relevantních nabídek a místních Partnerů. Tento přístup je založen výhradně na aktivním souhlasu Uživatele, který lze kdykoli odvolat prostřednictvím nastavení zařízení.

Geolokační údaje mohou být sdíleny s Partnery Nesnězeno pouze v rozsahu nezbytném pro poskytování služeb požadovaných Uživatelem, a to v souladu se Zásadami ochrany osobních údajů aplikace. Nesnězeno se zavazuje, že bez výslovného souhlasu Uživatele nebude sdílet geolokační údaje s třetími stranami pro komerční účely.

The User explicitly consents for Nesnězeno to access the mobile device’s geolocation data for the purpose of identifying and displaying relevant offers and local Partners. This access is based solely on the active permission of the User, which can be revoked at any time through the device’s settings.

Geolocation data may be shared with Nesnězeno Partners only to the extent necessary to provide the services requested by the User, in accordance with the application’s Privacy Policy. Nesnězeno commits not to share geolocation data with third parties for commercial purposes without the User’s explicit consent.

8. OTÁZKY ODPOVĚDNOSTI

8. LIABILITY ISSUES

• • Odpovědnost za funkčnost platformy Nesnězeno

Nesnězeno je výhradně odpovědné za technický provoz rozhraní Nesnězeno.

Nesnězeno zajišťuje přístup k Platformě Nesnězeno pro registrované Uživatele, aniž by zaručovalo nepřetržité fungování nebo absenci chyb. Je odpovědností Uživatelů, aby si zajistili připojení k internetu a kompatibilní zařízení pro připojení k internetu a kompatibilní zařízení pro přístup k Platformě Nesnězeno, proto Nesnězeno nenese odpovědnost za přerušení služby, chyby v připojení, nedostupnost nebo její chyby, přerušení přístupu k internetové službě nebo za jiné situace, které nemůže ovlivnit.

Nesnězeno má právo zcela nebo zčásti pozastavit poskytování Platformy Nesnězeno z důvodu údržby Platformy Nesnězeno nebo rozhraní Nesnězeno nebo z jiných bezpečnostních důvodů, a to bez předchozího upozornění nebo informace a bez povinnosti hradit jakoukoli náhradu.

Pokud se na Platformě Nesnězeno vyskytne vada (její kvalita neodpovídá sjednaným podmínkám), může ji Uživatel reklamovat. Podrobnější informace o reklamaci jsou uvedeny v následujícím článku.

• • Odpovědnost za obsah na Platformě Nesnězeno

Nesnězeno neodpovídá za správnost, přiměřenost a úplnost informací nahraných na Platformě Nesnězeno, pokud jde o Produkty/Balíčky a jakékoli další informace týkající se identity nebo jiných aspektů souvisejících s přihlášenými Partnery.

Uživatelé berou na vědomí, že Nesnězeno funguje pouze jako prostředník mezi nimi a Partnery, čímž usnadňuje možnost nákupu potravinářských výrobků prostřednictvím jednoduchého a efektivního procesu. Nesnězeno proto nenese odpovědnost za správnost informací poskytnutých

• • Responsibility for the Functionality of the Nesnězeno Platform

Nesnězeno is exclusively responsible for the technical operation of the Nesnězeno interfaces.

Nesnězeno ensures access to Nesnězeno Platform for registered Users, without guaranteeing uninterrupted functioning or the absence of errors. It is the responsibility of Users to ensure they have internet connectivity and compatible equipment for accessing the Nesnězeno Platform, thus Nesnězeno will not be liable for any service interruption, connection errors, unavailability or errors thereof, internet service access interruptions, or for any other situations beyond its control.

Nesnězeno has the right to suspend the Nesnězeno Platform in whole or in part for maintenance of the Nesnězeno Platform or the Nesnězeno interfaces or for other security reasons, without prior notice or information, and without being obliged to pay any compensation.

When a defect on the Nesnězeno Platform occures (its quality does not correspond to the agreed terms) the User may claim it. More details on the claimin are given in the following article.

• • Responsibility for the Content on the Nesnězeno Platform

Nesnězeno is not responsible for the correctness, adequacy and completeness of the information uploaded to the Nesnězeno Platform with respect to Products/Packages and any other information regarding the identity or other aspects related to the enrolled Partners.

Users acknowledge that Nesnězeno acts as a simple intermediary between them and the Partners, thereby facilitating the possibility of purchasing food products through a simple and efficient process. Therefore, Nesnězeno

Partnery ani za případné ztráty či škody, které mohou vzniknout v důsledku nedodržení těchto VOP. Při zadání objednávky prostřednictvím Platformy Nesnězeno a jejím přijetí Partnerem dochází k uzavření přímé smlouvy mezi Uživatelem a příslušným Partnerem a Nesnězeno není součástí této smlouvy.

• • Odpovědnost za Produkty nabízené Partnery prostřednictvím Platformy Nesnězeno

Odpovědnost za vhodnost a kvalitu potravin zakoupených prostřednictvím rozhraní Nesnězeno, jakož i za vhodnost obalu a za jednání a řádné fungování Partnera vůči Uživatelům, nese výhradně příslušný Partner.

Nesnězeno zprostředkovává kontakt mezi Uživatelem a Partnerem pouze prostřednictvím Platformy Nesnězeno. Partner je povinen na základě platných právních předpisů a smlouvy s Nesnězenem plně dodržovat právní předpisy vztahující se na jeho činnost, zejména předpisy o bezpečnosti potravin.

Partner odpovídá za poskytování a správný obsah informací vyžadovaných právními předpisy u Produktů/Obalů. Nesnězeno působí pouze jako zprostředkovatel objednávek, a proto se nepodílí na sestavování a výrobě Balíčků, nemá na ně vliv ani do nich nemá vhled, a proto se na ni nevztahují informační povinnosti podle tohoto bodu. Partner je povinen poskytnout Nesnězenu informace požadované příslušnými právními předpisy před jejich zveřejněním v rozhraní Nesnězeno a v případě jakýchkoli změn je povinen o nich Nesnězeno neprodleně informovat. Za zákonnost, úplnost a správnost sdělovaných údajů odpovídá výhradně Partner.

Partner odpovídá Uživateli za veškeré právní povinnosti vyplývající z platné národní legislativy a legislativy EU, mimo jiné včetně platných právních povinností týkajících se přesného informování spotřebitelů o potravinářských výrobcích, mimo jiné včetně informování spotřebitelů prostřednictvím uvedení: alergenů, látek způsobujících nesnášenlivost, potravinářských barviv, sladidel, přidaného cukru.

• • Odpovědnost za doručení

Nesnězeno ani Partner neodpovídají za následky vad dodávky nebo skladování potravin, které Uživatel obdržel. Za řádnou přepravu, skladování a použití obdržených potravin odpovídá výhradně Uživatel. Nesnězeno neodpovídá za dodávku ani za potraviny, Nesnězeno však upozorňuje, že potraviny jsou po jejich vyzvednutí určeny k okamžité spotřebě.

does not assume responsibility for the accuracy of the information provided by Partners or for any loss or damage that may result from non-compliance with these GTC. When an Order is placed through the Nesnězeno Platform and is accepted by a Partner, a direct contract is concluded between the User and the respective Partner, and Nesnězeno is not a part of this contract.

• • Liability for products offered by Partners through the Nesnězeno Platform

The responsibility for the suitability and quality of the food purchased through the Nesnězeno interfaces, as well as for the suitability of the packaging, and for the conduct and proper functioning of a Partner towards the Users, rests solely with the respective Partner.

Nesnězeno shall only facilitate contact between the User and the Partner through the Nesnězeno Platform. The Partner is obliged, by the applicable law and by the contract with Nesnězeno, to comply fully with the legislation applicable to their operation, in particular food safety regulations.

The Partner shall be responsible for the provision and correct content of the information required by law for the Products/Packages. Nesnězeno only acts as an intermediary for orders and is therefore not involved in the assembly and production of the Packages, has no influence or insight into them and is therefore not subject to the information obligations under this clause. The Partner shall provide Nesnězeno with the information required by the applicable legislation prior to its publication on the Nesnězeno interfaces and shall notify Nesnězeno immediately in the event of any changes. The Partner shall be solely responsible for the legality, completeness and accuracy of the data communication.

The Partner shall be liable to the User for any legal obligation incumbent in accordance with the applicable national and EU legislation, including but not limited to applicable legal obligations regarding the accurate information of consumers about food products, including but not limited to informing consumers through the indication of: allergens, intolerance causing substances, food colours, sweeteners, added sugar.

• • Liability for delivery

Nesnězeno or the Partner shall not be liable for the consequences of any defects in the delivery or storage of the food received by the User. The proper transport, storage and use of the food received is the sole responsibility of the User. Nesnězeno is not liable for delivery or food, but Nesnězeno informs that food is intended for immediate consumption after the pickup.

9. ZRUŠENÍ OBJEDNÁVEK. PRÁVO NA ODSTOUPENÍ OD SMLOUVY

8. CANCELLANTION OF ORDERS. THE RIGHT OF WITHDRAWAL

9.1. Zrušení objednávek

Uživatel jako spotřebitel může zrušit svou objednávku do 3 hodin před koncem daného okna pro vyzvednutí, které je uvedeno v rámci rozhraní věnovaného Produktu/Balíčku nabízeného Partnerem, pokud o tom informuje Nesnězeno prostřednictvím zákaznického servisu, který je k dispozici na e-mailové adrese [email protected] nebo prostřednictvím funkce chatboxu v platformě Nesnězeno, která je k dispozici od pondělí do pátku mezi 10:00 a 19:00. Úspěšné zrušení objednávky bude uvedeno v rámci Platformy Nesnězeno.

Pokud je Produkt/Balíček pro člověka nevhodný, může Partner nabídnout náhradní Produkt. Pokud Uživatel náhradní Produkt přijme, pokračuje plnění smlouvy beze změny, jak je popsáno výše, s přihlédnutím ke konkrétním změnám provedeným Uživatelem. Pokud Uživatel a Partner nenaleznou náhradní řešení, měl by Uživatel pořídit fotografie Produktu/Balíčku a zaslat je zákaznickému servisu s žádostí o vrácení zaplacené ceny. Nesnězeno žádost Uživatele posoudí, kontaktuje Partnera a co nejdříve poskytne Uživateli odpověď.

V případě zrušení Objednávky ze strany Uživatele nemusí být Poplatek za používání systému vrácen, jelikož představuje náklady na technickou službu již poskytnutou Platformou v době transakce. Pokud je Objednávka zrušena z důvodu na straně Partnera nebo Poskytovatele služby, Poplatek za používání systému bude vrácen v plné výši.

9.2. Právo na odstoupení od koupě Produktu/Balíčku

V souladu s platnými právními předpisy má Uživatel právo odstoupit od smlouvy, což znamená, že může vrátit produkt objednaný prostřednictvím Platformy Nesnězeno, a to bez udání důvodu do 14 kalendářních dnů ode dne převzetí zboží.

• Uživatel bere na vědomí a souhlasí s tím, že vzhledem k účelu a poslání Platformy Nesnězeno je většina (nebo dokonce všechny) Produkty/Balíčky nabízené v daném okamžiku prostřednictvím Platformy Nesnězeno zbožím, u kterého je pravděpodobné, že se rychle znehodnotí nebo skončí jeho doba trvanlivost. V souladu s platnými právními předpisy jsou tedy Produkty/Balíčky nabízené prostřednictvím Platformy Nesnězeno zpravidla vyloučeny z práva na odstoupení od smlouvy uzavřené na dálku.
• Nicméně v mimořádně vzácných případech, kdy Produkt/Balíček nabízený prostřednictvím Platformy Nesnězeno nespadá do kategorie

• • Cancellation Of Orders

The User as a consumer may cancel his order up to 3 hours before the end of the given pick-up window indicated on within the interface dedicated to the Product/Package offered by the Partner, provided that he informs Nesnězeno via the customer service, available at the e-mail address info@nesnezeno.eco or by using the chatbox functionality in the Nesnězeno Platform, which is available from Monday to Friday between 10 AM and 7 PM.

The successful cancellation of the order will be indicated within the Nesnězeno Platform. If Product/Package is unsuitable for human, the Partner may offer a replacement product. If the User accepts the replacement product, the performance of the contract shall continue unchanged as described above, taking into account any specific changes made by the User.If the User and the Partner do not identify a replacement solution, the User should take photos of the Product/Package and send them to the customer service, with a request for a refund of the price paid. Nesnězeno will review the User’s request, will contact the Partner, and will provide the User with a response as soon as possible.

In the event of an Order cancellation by the User, the System Usage Fee may be non-refundable, as it represents the cost of the technical service already provided by the Platform at the time of the transaction. If an Order is cancelled due to the fault of the Partner or the Service Provider, the System Usage Fee will be refunded in full.

• • The right of withdrawal from buying the Product/Package

In accordance with applicable legislation, the User has the right to withdraw from a contract, meaning they can return a product ordered through the Nesnězeno Platform, without stating any reason, within 14 calendar days from the from the date of taking possession of the goods.

• • • The User understands and agrees that, given the purpose and mission of the Nesnězeno Platform, most (or even all) of the Products/Packages offered at any given time through the Nesnězeno Platform are goods that are likely to deteriorate or expire rapidly. Thus, according to applicable legal provisions, as a rule, the Products/Packages offered through the Nesnězeno Platform are excluded from the right of withdrawal from a distance contract.

zboží, které se pravděpodobně rychle znehodnotí nebo jehož doba trvanlivosti rychle uplyne, a Uživatel tak má právo odstoupit od smlouvy uzavřené s Partnerem, uplatní Uživatel toto právo na odstoupení od smlouvy v souladu s následujícími ustanoveními.

Uživatel bere na vědomí, že Nesnězeno vystupuje jako zprostředkovatel mezi Uživatelem a Partnerem. Pokud si tedy Uživatel přeje uplatnit své právo na odstoupení od smlouvy, musí dodržet postup uvedený v pravidlech pro vrácení zboží Partnerovi. Právo na odstoupení od smlouvy je podmíněno pravidly pro vracení zboží každého Partnera a rozhodnutí o možnosti vrácení náleží výhradně Partnerovi, nikoli Nesnězeno.

Pro uplatnění práva na odstoupení od smlouvy doporučujeme Uživatelům, aby se seznámili s konkrétními pravidly pro vracení Produktu/Balíčku Partnera, který Produkt/Balíček prodal, a řídili se jimi. Nesnězeno nenese odpovědnost za proces vrácení ani za soulad politiky vrácení Partnera s platnými právními předpisy. Nesnězeno však může zprostředkovat komunikaci mezi Uživatelem a Partnerem za účelem řešení případných reklamací nebo sporů. Uživatel odpovídá za to, že v případě konfliktu bude Nesnězeno informovat o řešeních navržených Partnerem.

9.3. Právo na ukončení užívání Platformy Nesnězeno a postup při řešení vad Platformy Nesnězeno

Uživatel bere na vědomí, že nemůže odstoupit od smlouvy o užívání Platformy Nesnězeno, neboť Platforma Nesnězeno je pro Uživatele poskytována bezplatně a je Uživateli plně k dispozici v okamžiku uzavření smlouvy s Nesnězeno.

Pokud se Uživatel domnívá, že Platforma Nesnězeno má vadu (její kvalita neodpovídá sjednaným podmínkám), může ji reklamovat. Pokud je vada odstranitelná, může Uživatel požádat o opravu nebo o doplnění zboží. Nelze-li vadu odstranit a Platformu Nesnězeno nelze užívat, může Uživatel od smlouvy odstoupit.

Důvodem pro reklamaci Platformy Nesnězeno nemůže být to, že služba nesplňuje subjektivní očekávání Uživatele.

Pro podání stížnosti na Platformu Nesnězeno by měl Uživatel kontaktovat Nesnězeno a uvést následující informace: na co konkrétně si chce Uživatel stěžovat a proč, kontaktní údaje Uživatele a jak chce Uživatel stížnost řešit. Uživatel může podat stížnost elektronicky prostřednictvím kontaktního e-mailu Nesnězeno nebo písemně na adresu sídla Nesnězeno.

Po uplatnění reklamace obdrží Uživatel od společnosti Nesnězeno potvrzení, ve kterém bude uvedeno, kdy byla reklamace uplatněna, čeho se týká a jaký způsob vyřízení reklamace Uživatel požaduje.

• However, in the extremely rare cases where a Product/Package offered through the Nesnězeno Platform does not fall into the category of goods likely to deteriorate or expire rapidly and the User thus has the right to withdraw from the contract concluded with the Partner, the User will exercise this right of withdrawal in accordance with the following provisions.

The User understands that Nesnězeno acts as an intermediary between the User and the Partner. Therefore, should the User wish to exercise their right of withdrawal, they must follow the procedure specified in the Partner’s return policy. The right to withdrawal is conditioned by each Partner’s return policy, and the decision on the possibility of returning lies solely with the Partner, not Nesnězeno.

To exercise their right of withdrawal, Users are encouraged to consult and adhere to the specific return policy of the Partner who sold the Product/Package. Nesnězeno does not bear responsibility for the return process or for the compliance of the Partner’s return policy with current legislation. However, Nesnězeno can facilitate communication between the User and the Partner to manage any potential complaints or disputes. The User is responsible for informing Nesnězeno about the solutions proposed by the Partner in case of a conflict.

9.3. The right of withdrawal from using the Nesnězeno Platform and handling of defects of Nesnězeno Platform

The User acknowledges that he cannot withdraw from the agreement on using Nesnězeno Platform, as the Nesnězeno Platform is provided for the User free of charge and is fully provided to the User at the time of entering into the agreement with Nesnězeno.

If the User considers that the Nesnězeno Platform has a defect (its quality does not correspond to the agreed terms) the User may claim it. If the defect is removable, the User can either ask for a repair or a replenishment.. If the defect cannot be removed and the Nesnězeno Platform cannot be used, the User may withdraw from the contract.

It cannot be a reason to make a complaint about the Nesnězeno Platform that the service does not meet the User’s subjective expectations.

To make a complaint about Nesnězeno Platform, the User should contact Nesnězeno and provide the following information: what specifically the User wants to complain about and why, the User’s contact details and how the User wants to resolve the complaint. The User can make a complaint electronically via contact Nesnězeno e-mail or in writing to Nesnězeno registered office.

Nesnězeno vyřídí reklamaci neprodleně, nejpozději do 30 kalendářních dnů. Nesnězeno vydá Uživateli potvrzení o datu a způsobu vyřízení reklamace, případné opravě, době trvání reklamace, případně odůvodnění zamítnutí reklamace ze strany Nesnězeno. Nevyřídí-li Nesnězeno reklamaci do 30 dnů, má Uživatel právo odstoupit od smlouvy mezi Uživatelem a Nesnězenem.

V případě oprávněné reklamace má Uživatel nárok na úhradu účelně vynaložených nákladů, které musí uplatnit do jednoho měsíce od uplynutí lhůty, ve které je třeba vadu vytknout.

Upon making a claim, the User will receive a confirmation from Nesnězeno stating when the claim was made, what the claim is about and the method of handling the claim requested by the User.

Nesnězeno will process the claim promptly, within 30 calendar days at the latest. Nesnězeno will provide the User with confirmation of the date and manner of the claim, the repair, if any, the duration of the claim, or a justification for Nesnězeno’s rejection of the claim. If Nesnězeno does not resolve the claim within 30 days, the User has the right to withdraw from the contract between the User and Nesnězeno.

In the event of a legitimate complaint, the User is entitled to reimbursement of reasonable costs incurred, which the User must claim within one month of the expiry of the period in which the defect must be pointed out.

10. OTÁZKY AUTORSKÝCH PRÁV SOUVISEJÍCÍ S POUŽÍVÁNÍM ROZHRANÍ NESNĚZENO

10. COPYRIGHT ISSUES RELATING TO THE USE OF THE NESNĚZENO INTERFACES

Rozhraní a obsah Nesnězeno, včetně Platformy, webových stránek, sociálních sítí a mobilní aplikace, jsou chráněny autorským právem. Patří mezi ně mimo jiné software, texty, obrázky, grafický design, navigační struktura a veškeré informace, které jsou jejich prostřednictvím dostupné.

Uživatel má právo na přístup, tisk nebo stahování částí tohoto obsahu výhradně pro osobní a nekomerční použití za předpokladu, že budou zachována všechna upozornění na autorská práva a vlastnictví. Všechny kopie pořízené uživatelem (s výjimkou tištěných kopií webových stránek) musí obsahovat následující upozornění na autorská práva: Copyright © Nesnězeno – Všechna práva vyhrazena.

Jakékoli užití, které přesahuje osobní a nekomerční účely, včetně mimo jiné kopírování, rozmnožování, veřejného šíření a/nebo jakéhokoli zkreslování, užití, zpracování, prodeje, licencování nebo užití obsahu či softwaru k jakémukoli jinému účelu bez předchozího výslovného písemného souhlasu společnosti Nesnězeno.cz s.r.o., je přísně zakázáno a může vyvolat odpovědnost Uživatele vůči společnosti Nesnězeno, Uživatel tak může být zavázán k úhradě škody podle škod způsobených společnosti Nesnězeno.

Užívání Platformy a obsahu Nesnězeno Uživatelem neznamená vzdání se práv duševního vlastnictví ani převod, poskytnutí licence či postoupení práv duševního vlastnictví v jakékoliv formě, které má Nesnězeno nebo třetí osoby. Přístup k Platformě Nesnězeno a její užívání jsou povoleny pouze v souladu s platnými právními předpisy týkajícími se ochrany práv duševního a průmyslového vlastnictví a předpokládají plný souhlas Uživatele s respektováním těchto práv.

Nesnězeno’s interfaces and content including the Platform, website, its social network sites and the mobile app are protected by copyright laws. These include, without limitation, the software, texts, images, graphic design, navigation structure, and all the information available through them.

The User has the right to access, to print or download parts of this content exclusively for personal and non-commercial use, provided that all copyright and property notices are fully retained. All copies made by the User (not including any hard copy of the website) must include the following copyright notice: Copyright ^© Nesnězeno – All rights reserved.

Any use that exceeds personal and non-commercial purposes, including, but not limited to, copying, reproducing, retransmitting to the public, and/or distorting in any way, the use, processing, sale, licensing, or using the content or software for any other purpose without prior explicit written consent from Nesnězeno.cz s.r.o., is strictly prohibited and may trigger the liability of the User toward Nesnězeno, the User can be thus obliged to the payment of damages as per the prejudices caused to Nesnězeno.

A User’s use of the Nesnězeno Platform and content does not imply a waiver of intellectual property rights or the transfer, licensing, or assignment in any form of the intellectual property rights held by Nesnězeno or third parties. Access and use of the Nesnězeno Platform are allowed only in accordance with applicable legislation regarding the protection of intellectual and industrial property rights and assumes the User’s full acceptance to respect these rights.

11. VYLOUČENÍ UŽIVATELE Z UŽÍVÁNÍ PLATFORMY NESNĚZENO

11. EXCLUSION OF THE USER FROM USING THE NESNĚZENO PLATFORM

Nesnězeno může dle svého jednostranného uvážení Uživatele okamžitě odstranit ze Služby Nesnězeno nebo pozastavit jeho přístup ke Službě Nesnězeno, případně odmítnout nebo zrušit jakoukoli Objednávku Uživatele, pokud:

• Uživatel zneužívá Službu Nesnězeno nebo způsobí jakoukoli škodu či újmu Službě Nesnězeno nebo Partnerům a/nebo Nesnězenu či zaměstnancům Nesnězena;
• Nesnězeno má důvodné podezření, že se Uživatel při využívání Služby Nesnězeno dopouští podvodného jednání; nebo jinak neplní své povinnosti podle těchto VOP;
• Uživatel se dopouští vyhrožování, obtěžování, rasismu, sexismu nebo jiného chování, které Nesnězeno považuje za nevhodné vůči Partnerům nebo zaměstnancům Nesnězeno.

Pro vyloučení jakýchkoli pochybností Uživatel bere na vědomí, že výše popsané situace omezení nebo omezení přístupu jsou uvedeny jako příklady a nejsou vyčerpávající.

Nesnězeno may, at its unilateral discretion, immediately remove the User from the Nesnězeno Service or suspend the User from the Nesnězeno Service, or reject or cancel any Order of the User, if:

• the User abuses the Nesnězeno Service or causes any damage or harm to the Nesnězeno Service or the Partners and/or Nesnězeno or Nesnězeno’s employees;
• Nesnězeno has a reasonable belief that the User is engaging in fraudulent conduct in the use of the Nesnězeno Service; or otherwise failing to comply with its obligations under these GTC;
• the User engages in threatening, harassing, racist, sexist or any other conduct that Nesnězeno considers inappropriate towards the Partners or Nesnězeno’s employees.

For the avoidance of any doubt, the User understands that the situations of access restriction or limitation described above are provided as examples and are not exhaustive.

12. VYŘIZOVÁNÍ STÍŽNOSTÍ, PROSAZOVÁNÍ A ŘEŠENÍ SPORŮ

12. COMPLAINT HANDLING, ENFORCEMENT, DISPUTE RESOLUTION

Odpovědnost Nesnězeno je omezena na aspekty vyplývající z dostupnosti a funkčnosti Služby Nesnězeno. Partner je plně odpovědný za plnění smlouvy mezi Uživatelem a Partnerem a za související skutečnosti. Aby však Nesnězeno vyšlo vstříc Uživatelům, poskytuje službu zákaznické podpory, jejímž prostřednictvím mohou Uživatelé podávat jakékoli stížnosti nebo zprávy týkající se Produktu/Balíčku objednaného prostřednictvím Platformy Nesnězeno a/nebo týkající se aspektů souvisejících se vztahem s Partnerem.

Nesnězeno se stížností a/nebo hlášením podaným Uživatelem zabývá, analyzuje je, kontaktuje Partnera za účelem zjištění prvků skutkového stavu a možných řešení a co nejdříve se Uživateli ozve podle následujících ustanovení.

Pokud má Uživatel stížnost na fungování rozhraní Nesnězeno, může ji nahlásit Nesnězeno prostřednictvím příslušných rozhraní (mobilní aplikace a webové stránky) nebo prostřednictvím následujících kontaktních údajů:

• Kontaktní údaje centrálního zákaznického servisu: [email protected]
• Uživatel může rovněž využít funkci online chatu v Platformě Nesnězeno (live chatbox), která je k dispozici od pondělí do pátku mezi 10:00 a 19:00.

Nesnězeno’s liability is limited to aspects arising from the availability and functionality of the Nesnězeno Service. The Partner is fully responsible for the performance of the contract between the User and the Partner and related circumstances. However, to accommodate Users, Nesnězeno provides a customer support service through which Users can submit any complaints or reports they have regarding the Product/Package ordered via the Nesnězeno Platform and/or regarding aspects related to the relationship with the Partner.

Nesnězeno will take up the complaint and/or report submitted by the User, analyze it, contact the Partner to identify the elements of the factual situation and potential solutions, and will revert to the User as soon as possible, according to the following provisions.

If the User has a complaint about the operation of the Nesnězeno interfaces, he/she may report it to Nesnězeno through the appropriate interfaces (mobile application and website) or through the following contact details:

• Central customer service contact details: [email protected]

Nesnězeno na písemnou stížnost odpoví písemně e-mailem nebo prostřednictvím funkce chatboxu do 30 dnů a uvede případně důvody zamítnutí stížnosti. Kopii odpovědi může Nesnězeno uchovávat po dobu v souladu se Zásadami ochrany osobních údajů.

Nelze-li námitky vznesené Uživatelem v průběhu reklamačního řízení napravit a nelze-li jiné spory vznesené Uživatelem vyřešit v rámci jednání mezi stranami, je Uživatel oprávněn využít následující fóra pro vymáhání práva a prostředek.

Výše uvedeným není dotčeno právo Uživatelů podávat své stížnosti a/nebo žádosti prostřednictvím jakýchkoli zákonných prostředků dostupných pro spotřebitele, včetně mimosoudních/alternativních orgánů pro řešení sporů, které ze zákona poskytují služby řešení sporů. Uživatel má právo na alternativní řešení svého spotřebitelského sporu vyplývajícího ze smlouvy mezi Uživatelem a společností Nesnězeno. V takovém případě se Uživatel může obrátit na Českou obchodní inspekci (Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, Česká republika, e-mail: [email protected], webové stránky: adr.coi.cz).

Alternativní řešení sporu Uživatele je zahájeno pouze na žádost Uživatele, a to v případě, že se Uživateli nepodařilo spor vyřešit přímo s Nesnězeno. Návrh lze podat do 1 roku ode dne, kdy Uživatel poprvé uplatnil své právo ve sporu u Nesnězeno. Uživatel může svůj spor řešit také online prostřednictvím platformy ODR (Online Dispute Resolution).

Evropské spotřebitelské centrum Česká republika, se sídlem Štěpánská 567/15, 120 00 Praha 2, Česká republika, internetové stránky: evropskyspotrebitel.cz je kontaktním místem podle nařízení Evropského parlamentu a Rady (EU) č. 524/2013 ze dne 21. května 2013 o řešení spotřebitelských sporů on-line a o změně nařízení (ES) č. 2006/2004 a směrnice 2009/22/ES (nařízení o řešení spotřebitelských sporů on-line).

V krajním případě se může uživatel obrátit také na příslušný soud.

• The User may also use the live messaging functionality in the Nesnězeno Platform (live chatbox), which is available from Monday to Friday between 10 AM and 7 PM.

Nesnězeno shall reply to the written complaint in writing by e-mail or via the chatbox functionality within 30 days, giving reasons for its rejection of the complaint. Nesnězeno can keep a copy of the reply for the time period in accordance with the Privacy Policy.

If the objections raised by the User cannot be remedied in the course of the complaint procedure, and if other disputes raised by the User cannot be resolved in the course of negotiations between The parties, the User shall be entitled to use the following enforcement forums and means.

The above does not affect the right of Users to file their complaints and/or requests through any legal means available for consumers, including through any extrajudicial/alternative dispute resolution bodies that legally provide dispute resolution services. User has the right to an alternative dispute resolution of his consumer dispute arising out of a contract between User and Nesnězeno. In such a case, User may contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, email: [email protected], website: adr.coi.cz).

Alternative dispute resolution of the User dispute is initiated only at the User’s request, in the event that the User has not been able to resolve the dispute directly with Nesnězeno. The application may be filed within 1 year from the date on which the User first exercised its right in dispute with Nesnězeno. The User can also resolve its dispute online via the ODR platform (Online Dispute Resolution).

European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, website: evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

As a last resort, the User may also bring the matter before the competent court.

13. OZNÁMENÍ O NEZÁKONÉM OBSAHU

13. NOTIFICATION OF THE ILLEGAL CONTENT

Nesnězeno jako poskytovatel služeb Platformy Nesnězeno přistupuje k obsahu vytvořenému a nahranému na Platformu Nesnězeno Uživateli a Partnery pasivně a neutrálně. To znamená, že Nesnězeno obecně obsah nemonitoruje ani aktivně nevyhledává skutečnosti či

Nesnězeno, as a service provider of the Nesnězeno Platform, takes a passive and neutral approach to the content created and uploaded to the Nesnězeno Platform by the Users and the Partners. This means that Nesnězeno generally does not monitor the content or actively search for facts or

okolnosti, které by nasvědčovaly tomu, že je nezákonný. Nesnězeno může z vlastní iniciativy provádět dobrovolná šetření nebo přijímat jiná opatření k odhalení, identifikaci, odstranění nebo znemožnění přístupu k nelegálnímu obsahu. Nesnězeno může rovněž přijmout nezbytná opatření k zajištění souladu s právními předpisy, těmito VOP nebo příkazy správních orgánů. Nesnězeno však neodpovídá za protiprávnost, nepřesnost nebo pravdivost obsahu nahraného Uživateli a Partnery. Nesnězeno nepoužívá k moderování obsahu zvláštní nástroje ani rozhodování založené na algoritmech.

Nesnězeno přijímá upozornění na výskyt obsahu v rámci Platformy Nesnězeno, který oznamovatel (např. návštěvník, Uživatel, Partner) považuje za nezákonný. Takové oznámení lze zaslat na e-mailovou adresu [email protected]. Nesnězeno umožňuje, aby oznámení obsahovalo alespoň následující informace:

• dostatečně odůvodněné vysvětlení, proč osoba podávající oznámení považuje daný obsah za nezákonný,
• jasné uvedení přesného elektronického umístění obsahu, například přesné adresy URL, a v případě potřeby další informace k identifikaci nezákonného obsahu v závislosti na jeho typu,
• jméno a e-mailovou adresu osoby nebo subjektu, který oznámení podává, s výjimkou případů, kdy se má za to, že informace zahrnuje některý z trestných činů uvedených v článcích 3 až 7 směrnice 2011/93/EU,
• prohlášení potvrzující, že osoba nebo subjekt, který oznámení podává, je v dobré víře přesvědčen, že informace a tvrzení obsažené v oznámení jsou přesné a úplné.

Pokud oznámení obsahuje elektronické kontaktní údaje osoby, která jej podala, zašle jí Nesnězeno bez zbytečného odkladu potvrzení o přijetí oznámení. Nesnězeno bude tuto osobu rovněž bez zbytečného odkladu informovat o svém rozhodnutí ohledně informací, kterých se oznámení týká, a poskytne jí informace o dalších opravných prostředcích, které má tato osoba v souvislosti s tímto rozhodnutím k dispozici. Pokud se Nesnězeno dozví o protiprávní činnosti, nezákonném obsahu nebo obsahu, který je v rozporu s těmito VOP, může Nesnězeno přijmout opatření k jeho odstranění nebo znemožnění přístupu k němu. Případně může Nesnězeno uložit uživateli omezení spočívající v přiřazení horší pozice obsahu ve vyhledávání, pozastavení, ukončení nebo jiném omezení peněžních plateb, pozastavení nebo ukončení užívání Platformy Nesnězeno takovému uživateli nebo pozastavení či zrušení uživatelského účtu. V takovém případě Nesnězeno poskytne všem dotčeným uživatelům (pokud má Nesnězeno příslušné elektronické kontaktní údaje) jasné a konkrétní zdůvodnění takového omezení. Pokud však Nesnězeno vyhodnotí, že obsah je v souladu s právními předpisy a těmito VOP, může

circumstances that would indicate that it is illegal. Nesnězeno may on its own initiative conduct voluntary investigations or take other measures to detect, identify, remove, or disable access to illegal content. Nesnězeno may also take necessary measures to ensure compliance with legal requirements, these GTC or orders from regulatory authorities. However, Nesnězeno is not responsible for the illegality, inaccuracy, or reliability of the content uploaded by the Users and the Partners. Nesnězeno does not use special tools or decision-making based on algorithms for content moderation.

Nesnězeno accepts notices about the appearance of the content within the Nesnězeno Platform that the notifier (e.g. visitor, User, Partner) considers to be illegal. Such notice may be sent to the e-mail address [email protected]. Nesnězeno enables for the notice to contain at least following information:

• a sufficiently substantiated explanation of why the person submitting the notice alleges the content in question to be illegal,
• a clear indication of the exact electronic location of the content, such as the exact URL, and, if necessary, additional information to identify illegal content depending on its type,
• the name and email address of the person or an entity submitting the notice, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU,
• a statement confirming that a person or an entity submitting the notice believes in good faith that the information and allegations contained in the notice are accurate and complete.

If the notice contains electronic contact information of the person submitting it, Nesnězeno will send an acknowledgement of receipt of the notice without undue delay. Nesnězeno will also inform such person without undue delay of its decision with respect to the information to which the notice relates and provide information on further legal remedies available to such person in relation to that decision. If Nesnězeno becomes aware of unlawful activity, illegal content or content that is inconsistent with these GTC, Nesnězeno may take action to remove or disable access to it. Alternatively, Nesnězeno may impose restrictions on the user by assigning a lower search ranking to the content, suspending, terminating or otherwise restricting monetary payments, suspending, or terminating the use of the Nesnězeno Platform to such user, or suspending or terminating user’s account. In such case, Nesnězeno will provide all affected users (If Nesnězeno has the respective electronic contact information) with a clear and specific justification for such restriction. However, if Nesnězeno assesses the content to be compliant with the law and these

Nesnězeno rovněž rozhodnout, že proti takovému obsahu nezasáhne.

Pokud Uživatel/Partner často poskytuje zjevně nezákonný obsah, může Nesnězeno takovému Uživateli/Partnerovi pozastavit poskytování svých služeb a přístup k Platformě Nesnězeno na přiměřenou dobu a po předchozím upozornění. Dále, pokud některá osoba často podává zjevně neopodstatněná oznámení, může Nesnězeno po vydání předchozího varování pozastavit zpracování oznámení takové osoby. Při rozhodování v těchto případech Nesnězeno přihlédne k počtu položek zjevně nezákonného obsahu nebo zjevně neopodstatněných oznámení podaných v daném časovém období, jejich poměru k celkovému počtu informací nebo oznámení, závažnosti zneužití, povaze nezákonného obsahu, následkům takového zneužití a úmyslu takové osoby nebo Uživatele/Partnera, pokud jej lze identifikovat.

GTC, Nesnězeno may also decide not to act against such content.

If the User / Partner frequently provides manifestly illegal content, Nesnězeno may suspend the provision of its services to such User / Partner and access to the Nesnězeno Platform for a reasonable period of time and after issuing prior warning. In addition, if any person frequently submits manifestly unfounded notices, Nesnězeno may, upon issuance of prior warning, suspend the processing of such person’s notices. When deciding such cases, Nesnězeno shall take into account the number of clearly illegal content items or manifestly unfounded notices submitted within a a given time frame, their proportion in relation to the total number of information or the notices, the gravity of the misuse, the nature of the illegal content, the consequences of such misuse and the intent of such person or the User / Partner, if it can be identified.

14. OSTATNÍ USTANOVENÍ

14. MISCELLANEOUS PROVISIONS

Nesnězeno je oprávněno jednostranně kdykoli změnit tyto VOP a v souladu s platnými zákony poskytne předem oznámení o takových změnách. Nová verze VOP vstupuje v platnost okamžikem zveřejnění na Platformě Nesnězeno. Uživatel, který bude mít v době změny uživatelský účet, obdrží oznámení o změně VOP na kontaktní e-mailovou adresu uvedenou v uživatelském účtu. Zdůrazňujeme, že pokud je e-mailová adresa neplatná nebo se stane nedostupnou, Nesnězeno nenese odpovědnost za neobdržení tohoto oznámení.

Uživatelé berou na vědomí, že pokud nesouhlasí s navrhovanými změnami, mají možnost přestat používat Platformu Nesnězeno a ukončit smluvní vztah. Pokračování v používání Platformy Nesnězeno nebo služby Nesnězeno po oznámení změn znamená výslovný souhlas s těmito změnami.

Nesnězeno může kdykoli, bez předchozího oznámení, upravit nebo odstranit různé části Platformy Nesnězeno nebo změnit Platformu, její funkce nebo výběr zúčastněných Partnerů na Platformě Nesnězeno, a to zcela nebo zčásti.

Uživatel může přistupovat k Platformě Nesnězeno pouze s internetovým připojením. Nejsou stanoveny žádné specifické technické požadavky na internetové připojení, ale kvalita služeb Platformy Nesnězeno může být ovlivněna rychlostí internetu.

Platforma Nesnězeno je dostupná na zařízeních s Androidem a iOS v souladu s nejnovějšími softwarovými aktualizacemi.

Platforma Nesnězeno je dostupná v několika jazycích, které lze změnit v profilu Uživatele.

Nesnězeno is entitled to amend this GTC unilaterally at any time and will provide prior notification of such changes when they become mandatory, in accordance with applicable laws. The new version of the GTC becomes effective upon publication on Nesnězeno Platform. The User, who will have a user account at the time of the change, will receive a notification about the change of the GTC to the contact e-mail address indicated in user account. We emphasize that if the email address is invalid or becomes inaccessible, Nesnězeno cannot be held responsible for the non-receipt of this notification.

Users acknowledge that if they do not agree with the proposed changes, they have the option to discontinue using the Nesnězeno Platform and terminate the contractual relationship. Continuing to use the Nesnězeno Platform or Nesnězeno Service after the notification of changes implies explicit acceptance of these changes.

Nesnězeno may modify or remove various parts of the Nesnězeno Platform or change the platform, its features, or the selection of participating Partners on the Nesnězeno Platform, in whole or in part, at any time, without prior notice.

User can access the Nesnězeno Platform only with an internet connection. There are no specific technical requirements for the internet connection, but the quality of the Nesnězeno Platform services may be affected by internet speed.

The Nesnězeno Platform is available on Android and iOS devices in accordance with the latest software updates.

The Nesnězeno Platform is available in multiple languages, which can be changed in the User’s profile.

Prohlížení a nakupování na Platformě Nesnězeno předpokládá znalost Uživatele o technických a technologických omezeních internetu a přijetí možnosti chyb odpovídajících dané technologii. Nesnězeno nezaručuje, že Platforma Nesnězeno splní očekávání Uživatele nebo že bude dostupná bez přerušení, plně bezpečná a bez chyb. Uživatel bere na vědomí, že vzhledem k povaze internetu mohou být rozhraní Nesnězeno a nepřetržitý provoz Platformy Nesnězeno přerušeny navzdory předchozímu vědomí a záměru Nesnězeno.

Nesnězeno je správcem údajů ve vztahu k osobním údajům shromážděným prostřednictvím platforem, jak je uvedeno v Zásadách ochrany osobních údajů.

Nesnězeno bude respektovat a chránit osobní údaje Uživatele. Poskytnuté údaje budou zpracovávány důvěrně v souladu s platnými právními předpisy a ustanoveními Zásad ochrany osobních údajů Nesnězeno, nebudou zveřejňovány třetím stranám, kromě případů nezbytných pro plnění služby, s výjimkou předání mezi správcem údajů a zpracovateli údajů a dalšími příjemci osobních údajů popsanými v Zásadách ochrany osobních údajů, a budou použity výhradně pro účely provozu rozhraní a plnění jejich zákonných povinností.

Nesnězeno může postoupit, převést nebo předat všechna nebo některá svá zde uvedená práva či povinnosti, zcela nebo zčásti, kterékoli ze svých dceřiných společností, mateřských společností nebo právním nástupcům nebo kterémukoli nabyvateli nebo nabyvateli obchodního majetku společnosti Nesnězeno v souvislosti se Službou bez předchozího souhlasu Uživatele.

Tyto VOP jsou smlouvou mezi Uživatelem a Nesnězeno o užívání Platformy Nesnězeno a jejích rozhraní se specifikovaným transakčním účelem. Strukturování tohoto dokumentu do sekcí a podnadpisů slouží pouze pro pohodlí čtení a orientace, ale v žádném případě neovlivňuje jeho obsah, výklad, aplikaci nebo zamýšlený transakční účel kterékoli strany v této smlouvě. Tato organizace dokumentu by proto neměla být vykládána způsobem, který by ovlivňoval nebo omezoval záměry či závazky stran dohodnuté v těchto VOP.

Pokud bude jakékoliv ustanovení těchto VOP právně neplatné nebo neúčinné, má se za to, že takové ustanovení není součástí VOP. Případné prohlášení o neplatnosti ustanovení nebude mít za následek neplatnost ostatních ustanovení, která tak zůstanou platná a účinná mezi stranami.

Práva a povinnosti stran uložené těmito VOP, jakož i všechny právní účinky vyplývající z této smlouvy, budou vykládány a řízeny platným českým právem. V záležitostech, které nejsou těmito VOP upraveny, bude platit příslušná česká legislativa.

Strany budou své spory řešit primárně smírnou cestou.

Viewing and shopping on the Nesnězeno Platform implies the User’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology. Nesnězeno does not guarantee that the Nesnězeno Platform will meet the User’s expectations or that it will be available without interruption, safe and error-free. The User acknowledges that, due to the nature of the Internet, the Nesnězeno interfaces and the continuous operation of the Nesnězeno Platform may be interrupted despite the prior knowledge and intention of Nesnězeno.

Nesnězeno is the data controller in respect of the personal data collected through the Platforms and as set out in the Privacy Policy.

Nesnězeno shall respect and protect the User’s personal data. The data provided shall be treated confidentially in accordance with the applicable legislation and the provisions of Nesnězeno’s Privacy Policy, shall not be disclosed to third parties other than as necessary for the performance of the service, except for the transfer between the data controller and the data processors and other recipients of personal data described in the Privacy Policy, and shall be used solely for the purpose of operating the interfaces and fulfilling their legal obligations.

Nesnězeno may assign, transfer or convey all or any of its rights or obligations hereunder, in whole or in part, to any of its subsidiaries, parents or successors in interest or to any purchaser or acquirer of the business assets of Nesnězeno in connection with the Service without the prior consent of the User.

This GTC is a contract between the User and Nesnězeno for the use of the Nesnězeno Platform and its interfaces, with the specified transactional purpose. The structuring of this document into sections and subheadings is for convenience of reading and reference only, but shall in no way affect its content, interpretation, application or the intended transactional purpose of either Party in this Agreement. Therefore, this organization should not be interpreted in a manner that affects or limits the intentions or obligations of the parties agreed upon in these GTC.

Should any provision of these GTC be deemed voidable or null and void by law, such provision(s) shall be deemed as not included. Such declaration of nullity shall not result in the nullification of the other provisions, which shall remain valid and in effect between the Parties.

The rights and obligations of the parties, imposed by these GTC, as well as all the legal effects produced by this agreement, will be interpreted and governed by the current Czech law. In matters not regulated in this GTC, the applicable Czech legislation shall prevail.

The Parties shall settle their disputes primarily by amicable means.

Všeobecné obchodné podmienky pre Používateľov

General Terms and Conditions for Users

Účinnosť VOP: od 29.4.2026

Effective: from 29.4.2026

1. DEFINÍCIE

1. DEFINITIONS

Všeobecné obchodné podmienky (ďalej len „VOP“) – označuje súbor pravidiel a právnych ustanovení vytvorených spoločnosťou Munch, ktorými sa riadi používanie jej Platformy Používateľmi, Partnermi a ostatnými zainteresovanými osobami.

Munch – označuje obchodné meno spoločnosti Munch Europe s.r.o., slovenskej právnickej osoby so sídlom Špitálska 10, Bratislava – mestská časť Staré Mesto 811 08, Slovenská republika. Spoločnosť je zapísaná v Obchodnom registri Mestského súdu Bratislava III, oddiel: Sro, vložka číslo: 176971/B, DIČ: 2121716916, IČO: 54 545 391 (ďalej

len „Munch“). Úplné kontaktné údaje spoločnosti Munch sú k dispozícii v sekcii „Kontaktujte nás“.

Služba Munch – označuje rozsah činností a operácií, prostredníctvom ktorých spoločnosť Munch zabezpečuje Používateľom prístup k potravinovým produktom alebo hotovým jedlám ponúkaným Partnermi prostredníctvom digitálnej platformy. Táto platforma je navrhnutá tak, aby ponúkala riešenia na zníženie plytvania potravinami prepojením Používateľov s Partnermi, ktorí ponúkajú potravinové produkty alebo balíčky hotových jedál za znížené ceny. Platforma funguje ako služba informačnej spoločnosti, ktorá poskytuje rôzne možnosti objednávania a nákupu, ako je napr. priama objednávka a vyzdvihnutie od Partnerov.

Platforma Munch – označuje webovú stránku www.munch.eco, respektíve mobilnú objednávkovú aplikáciu Munch, ktorá je bezplatne dostupná v Google Play a AppStore.

Používateľ – označuje akúkoľvek fyzickú osobu, ktorá vlastní používateľské konto v rámci platformy Munch a pristupuje a používa Platformu Munch na prezeranie a rezervovanie balíčkov potravinových produktov ponúkaných Partnermi za výhodné ceny.

Partner – označuje právnickú osobu, ako sú napr. reštaurácie, obchody s potravinami alebo akýkoľvek iný dodávateľ potravinových výrobkov, ktorá spolupracuje so spoločnosťou Munch na ponúkaní potravinových výrobkov za výhodné ceny prostredníctvom Platformy Munch.

Produkt – predstavuje akýkoľvek tovar (vrátane, ale nielen: potravín, nápojov, rastlín a krmív pre domáce zvieratá),

General Terms and Conditions („GTC”) – refers to the set of rules and legal provisions established by Munch to govern the use of its platform by Users, Partners, and other interested parties.

Munch – refers to the trade name of Munch Europe s.r.o., a Slovak legal entity with its registered office at Špitálska 10, Bratislava III – Staré Mesto 811 08, the Slovak Republic. The company is registered in the Commercial Register of the Municipal Court Bratislava, Section: Sro, Insert No.: 176971/B, with the Tax Identification Number: 2121716916 and Company Identification Number: 54 545 391 (also referred to as “Munch“). The complete contact details of Munch are available in the “Contact Us” section.

Munch Service – refers to the range of activities and operations through which Munch facilitates Users’ access to food products or ready meals offered by Partners, via a digital platform. This platform is designed to offer solutions for reducing food waste by connecting Users with Partners who offer food products or ready meals packages at reduced prices. The platform operates as an information society service, providing various ordering and purchasing options, such as direct order and pick-up from Partners.

Munch Platform – refers to the website www.munch.eco, and respectively the Munch mobile ordering application, available for free in Google Play and the AppStore.

User – refers to any natural person who owns a user account within the Munch Platform and accesses and uses the Munch Platform to view and reserve food product packages offered by Partners at advantageous prices.

Partner – refers to a legal entity such as restaurants, food stores, or any other food product supplier, collaborating with Munch to offer food products at advantageous prices through the Munch Platform.

Product – represents any item (including but not limited to: food, beverages, plants, and pet food) that is close to their expiration date and/or is in surplus and/or has, for example, beauty defects preventing normal sale, offered for sale by Partners through the Munch Platform.

ktorému sa blíži dátum spotreby a/alebo je v prebytku a/alebo má napríklad nedostatky vzhľadu brániace bežnému predaju, ponúkaný Partnermi na predaj prostredníctvom Platformy Munch.

Balíček – Produkt alebo vybraná kombinácia Produktov, ponúkaná Partnermi, určená na predaj prostredníctvom Platformy Munch za výhodné ceny. Balíčky sa skladajú z produktov, ktorých doba spotreby sa blíži ku koncu a/alebo je v prebytku a/alebo má napríklad nedostatky vzhľadu brániace bežnému predaju, čím prispievajú k zníženiu plytvania.

Zmluva o rezervácii – označuje zmluvu uzavretú medzi Používateľom a Partnerom prostredníctvom Platformy Munch, ktorá zabezpečuje online rezerváciu Balíčkov ponúkaných Partnerom na Platforme Munch.

Kúpna zmluva – označuje zmluvu uzavretú medzi Používateľom a Partnerom v určených priestoroch Partnera v súvislosti s jedným alebo viacerými Produktmi a/alebo Balíčkami, ktoré Partner ponúka na predaj.

Štandardná cena – označuje cenu, ktorá zvyčajne platí pre Produkt  /  Balíček  v súlade  s obchodnou  stratégiou a rozhodnutím Partnera ponúkajúceho Produkt / Balíček na predaj v predajných priestoroch Partnera (fyzicky a/alebo online).

Zvýhodnená cena – označuje cenu stanovenú Partnerom za Produkt/Balíček ponúkaný na online rezerváciu prostredníctvom Platformy Munch v súlade s obchodnou stratégiou a rozhodnutím Partnera, ktorá berie do úvahy účel a poslanie Platformy Munch, ktoré Partner pri registrácii dodržiava, ktorými je predchádzanie plytvaniu potravinami a bojovať proti nemu.

Zmluva – označuje zmluvu o poskytovaní služieb uzavretú elektronicky medzi spoločnosťou Munch a Používateľom, ktorej  predmetom  je  používanie  Platformy  Munch a poskytovanie Služby Munch.

Rezervačný poplatok – označuje poplatok, ktorý Používateľ platí v čase zadania rezervačnej objednávky Balíčka.

Poplatok za používanie systému – poplatok, ktorý môže byť účtovaný Poskytovateľom služby za technickú prevádzku a údržbu Platformy, ktorý je oddelený od ceny Produktov/Balíčkov.

Package – a Product or a selected combination of Products, offered by Partners, intended for sale through the Munch Platform at advantageous prices. Packages consist of products that are close to expiration and/or is in surplus and/or has, for example, beauty defects preventing normal sale, thereby contributing to reducing waste.

Reservation agreement – refers to the agreement concluded between the User and the Partner through the Munch Platform facilitating the online reservation of Packages offered by the Partner on the Munch Platform.

Sales Contract – refers to the contract concluded between the User and the Partner at the Partner’s designated premises, with respect to one or more Products and/or Packages, as offered for sale by the Partner.

Standard Price – refers to the price that usually applies for a Product / Package, in accordance with the commercial strategy and decision of the Partner offering the Product / Package for sale, within the Partner’s sale premises (physical and/or online).

Advantageous Price – refers to the price set by the Partner for a Product / Package offered for online reservation through the Munch Platform, in accordance with the Partner’s commercial strategy and decision, considering the purpose and mission of the Munch Platform to which the Partner adheres when enrolling, to prevent and combat food waste.

Agreement – refers to a service agreement concluded electronically between Munch and the User, the subject of which is the use of the Munch Platform and the provision of the Munch Service.

Reservation fee – refers to the fee paid by the User at the time of placing a reservation order for a Package.

System Usage Fee – a fee that may be charged by the Service Provider for the technical operation and maintenance of the Platform, which is separate from the price of the Products/Packages.

2. OPIS SLUŽBY A IDENTITA MUNCH

2. DESCRIPTION OF THE SERVICE AND THE IDENTITY OF MUNCH

Munch je podnikateľský subjekt, ktorý sa zaoberá rastúcim povedomím a sociálnym problémom, konkrétne plytvaním

Munch is a business operator tackling a growing awareness and social problem, namely food waste. In response to

potravinami. V reakcii na vyvíjajúcu sa legislatívu a sociálne normy, ktorých cieľom je udržateľnosť a ochrana zdrojov, sa Munch snaží zabezpečiť záchranu a využitie potravín, ktoré by inak vyšli nazmar.

Platforma Munch umožňuje Partnerom ponúkať Produkty na online rezerváciu za výhodné ceny spôsobom, ktorý rešpektuje potreby spotrebiteľov aj podmienky udržateľnosti. Munch tak prispieva k vytvoreniu zodpovedného a efektívneho potravinového reťazca, ktorý ponúka praktické a pohodlné riešenie na znižovanie plytvania potravinami v súlade s legislatívnymi trendmi a rastúcou potrebou environmentálneho a sociálneho povedomia a opatrení.

Munch prijíma prísne opatrenia, aby zabezpečila, že všetky Produkty dostupné na online rezerváciu sú bezpečné na konzumáciu; spoločnosť Munch sa preto zaviazala spolupracovať iba tými s Partnermi, ktorí spĺňajú prísne normy bezpečnosti potravín, čím zabezpečuje, že Produkty dostupné na Platforme Munch sú nielen vysokej kvality, ale sú  aj  v súlade  so  všetkými  platnými  nariadeniami o bezpečnosti potravín.

Platforma Munch zabezpečuje interakciu medzi Používateľmi a Partnermi a umožňuje im rezervovať si Balíčky prostredníctvom jednoduchého a efektívneho procesu.

Munch funguje ako online trhovisko, ktoré spája Používateľov a Partnerov bez toho, aby sa podieľalo na výrobe, dodávaní, príprave alebo akomkoľvek inom aspekte Produktov. Munch nevyrába, nepredáva, nekupuje, neskladuje, nepripravuje, nespracúva, neoznačuje, nebalí, nedoručuje ani nemanipuluje s Produktmi a/alebo Balíčkami. Jej úloha je prísne obmedzená na ponúkanie služby online trhoviska, čím zabezpečuje online rezervovanie Produktov Používateľmi prostredníctvom Platformy Munch. Všetky povinnosti  súvisiace  s realizáciou  Zmluva  o rezervácii a Kúpnej zmluvy, vrátane kvality a bezpečnosti potravín, má výlučne Partner.

Platforma Munch zobrazuje Produkty a/alebo Balíčky, ktoré si môže Používateľ rezervovať, od Partnera. S ohľadom na poslanie a účel Platformy Munch, s cieľom predchádzať a znižovať plytvanie potravinami, budú Produkty a/alebo Balíčky prezentované v rámci Platformy Munch doplnené o približné opisy týkajúce sa ich charakteristík. Používateľ bude mať možnosť presne identifikovať rezervované Produkty  a/alebo  Balíčky  v momente  ich  prevzatia u Partnera. Na zabezpečenie správneho a úplného informovania spotrebiteľa v rámci Platformy Munch sú Partneri povinní poskytovať zoznam dostupných Produktov a/alebo Balíčkov. Produkty a/alebo Balíčky zarezervované Používateľom budú obsahovať položky zo zoznamu poskytnutého Partnerom.

evolving legislation and social norms aimed at sustainability and resource conservation, Munch aims to facilitate the saving and recovery of food that would otherwise go to waste.

Munch Platform enables Partners to offer the Products for online reservation at favourable prices, in a way that respects both consumer needs and sustainability conditions. In this way, Munch contributes to the creation of a responsible and efficient food chain, offering a practical and convenient solution to reduce food waste, in line with legislative trends and the growing need for environmental and social awareness and action.

Munch implements rigorous measures to ensure all Products available for online reservation are safe for consumption, so Munch is committed to working only with Partners that meet strict food safety standards, thereby ensuring that the Products available on the Munch Platform are not only of high quality, but also compliant with all applicable food safety regulations.

Munch Platform facilitates interaction between Users and Partners, enabling them to reserve the Packages through a simple and efficient process.

Munch acts as an online marketplace connecting Users and Partners, without participating in the production, supply, preparation, or any other aspect of the Products. Munch does not manufacture, sell, purchase, store, prepare, process, label, package, deliver, or handle the Products and/or Packages. Its role is strictly limited to offering an online marketplace service, thus facilitating the online reservation of Products by Users through the Munch Platform. All responsibilities related to the execution of the Reservation Agreement and Sales Contract, including the quality and safety of the food, rest entirely with the Partner.

The Munch Platform displays Products and / or Packages that can be reserved by the User, from the Partner. In consideration of the mission and purpose of the Munch Platform, to prevent and reduce the food waste phenomenon, the Products and / or Packages presented within the Munch Platform will be accompanied by approximate descriptions with respect to their characteristics. The User will have opportunity to precisely identify reserved Products and /or Packages at the moment of their pick-up from the Partner. In order to ensure a correct and complete information of the consumer within the Munch Platform, Partners are required to provide a list of available Products and / or Packages. The Products and / or Packages reserved by the User will include items from the list provided by the Partner.

By concluding the Agreement under these GTC, these GTC become an integral part of the Agreement and are fully

Uzavretím Zmluvy podľa týchto VOP sa tieto VOP stávajú neoddeliteľnou  súčasťou  Zmluvy  a sú  pre  Munch a Používateľov v celom rozsahu záväzné, vždy v ich aktuálnom znení. Zmluva je uzavretá elektronicky, keď Používateľ  pri  inštalácii Platformy Munch klikne na

„Pokračovať“, čím zároveň vyjadruje svoj súhlas s VOP a Zásadami ochrany osobných údajov.

Prijatie VOP a Zásad ochrany osobných údajov je nevyhnutnou podmienkou pre používanie Platformy Munch, ktoré musí Používateľ výslovne poskytnúť pri používaní rozhraní Munch a Služby Munch. Používateľ uzavretím Zmluvy  potvrdzuje,  že  si  v plnom  rozsahu  prečítal a porozumel ustanoveniam VOP aj Zásad ochrany osobných údajov.

Tieto VOP sa vzťahujú na všetky služby elektronického obchodu poskytované na Slovensku prostredníctvom Platformy Munch.

binding on Munch and the Users, always in their current version. The Agreement is electronically concluded when the User taps „Continue” during the installation of the Munch Platform, thereby also expressing their consent to the GTC and Privacy Policy.

Acceptance of the GTC and the Privacy Policy is a prerequisite for the use of the Munch Platform, which must be explicitly provided by the User when using the Munch interfaces and the Munch Service. By concluding the Agreement, the User confirms that they have fully read and understood the provisions of both the GTC and the Privacy Policy.

This GTC applies to all e-commerce services provided in Slovakia through the Munch Platform.

3. VŠEOBECNÉ PODMIENKY PRE POUŽÍVANIE PLATFORMY MUNCH

3. GENERAL CONDITIONS FOR THE USE OF MUNCH PLATFORM

3.1. Registrácia na Platforme Munch

• • • Prístup k Službe Munch

Prístup ku všetkým funkciám Platformy Munch je možný iba pre Používateľov. Konto je možné zaregistrovať prostredníctvom webovej stránky Munch alebo mobilnej aplikácie.

• • • Podmienky registrácie

Aby ste sa mohli zaregistrovať ako Používateľ Platformy Munch, musia byť splnené nasledujúce podmienky:

• • • • Používateľ je v momente registrácie fyzickou osobou staršou ako 18 rokov.
      • Používateľ poskytuje všetky povinné registračné údaje. Používateľ sa musí zaregistrovať na platforme iba s vlastnými osobnými údajmi; registrácia na meno inej osoby je zakázaná.
      • Používateľ súhlasí s týmito VOP a potvrdzuje, že porozumel a prečítal si všetky ich ustanovenia. Zaškrtnutím príslušných políčok Používateľ vyhlasuje, že si prečítal, porozumel, prijal a v plnom rozsahu je v súlade  so  všetkými  ustanoveniami týchto VOP a zaväzuje sa, že ich bude dodržiavať.
      • Používateľ vyhlasuje, že si prečítal Zásady ochrany osobných údajov a porozumel im.

Počas procesu registrácie má Používateľ možnosť zaškrtnutím príslušného políčka prihlásiť sa na odber

3.1. Registration on the Munch Platform

• • • Access to the Munch Service

Access to the full functionalities of the Munch Platform is possible only for Users. The account can be registered via the Munch website or mobile application.

• • • Registration Conditions

The following conditions must be met to register as a User of the Munch Platform:

• • • • The User is a natural person over the age of 18 at the moment of the registration.
      • The User provides all mandatory registration information. The User must register on the platform with own personal data only; registration in another person’s name is prohibited.
      • The User agrees to these GTC and confirms understanding and complete reading of its provisions. By checking the relevant boxes, the User declares having read, understood, accepted, and fully complied with all the provisions of these GTC and agrees to adhere to all its provisions.
      • The User declares that they have read and understood the Privacy Policy.

During the registration process, the User has the option to subscribe to marketing messages sent by Munch in the form of direct marketing communications (newsletter) by

marketingových správ odosielaných spoločnosťou Munch vo forme priamej marketingovej komunikácie (informačného bulletinu). Odber však nie je podmienkou úspešnej registrácie.

• • • Metódy registrácie

Používateľ sa môže zaregistrovať:

• • • • vyplnením všetkých povinných polí registračného formulára, ktoré vyžadujú poskytnutie osobných údajov, ako je e-mailová adresa a telefónne číslo.
      • použitím svojho profilu na Facebooku, pričom Používateľ oprávňuje spoločnosť Munch na prístup k nasledujúcim údajom poskytovaným na Facebooku: údaje verejného profilu, e-mailová adresa a zoznam priateľov. V prípade registrácie pomocou prepojenia na Facebooku, ak niektorý z osobných údajov Používateľa zahrnutý v uvedenej registrácii na Facebooku chýba alebo je nesprávny, chýbajúce alebo nesprávne osobné údaje je Používateľ povinný poskytnúť samostatne alebo upraviť počas procesu registrácie. Prepojenie na Facebook je možné kedykoľvek ukončiť zmenou nastavení profilu Používateľa na Facebooku dostupných v časti „Nastavenia“.
      • použitím svojho konta Gmail a konta Apple ID, prostredníctvom ktorého Používateľ oprávňuje spoločnosť Munch na prístup k relevantným údajom na dokončenie registrácie.
    • Dokončenie registrácie

Keď Používateľ splní podmienky registrácie a dokončí proces registrácie jedným z uvedených spôsobov, jeho konto sa stane aktívnym a Používateľ získa možnosť zadávať rezervačné objednávky prostredníctvom Platformy Munch.

Pred zadaním prvej rezervačnej objednávky prostredníctvom Platformy Munch bude Používateľ povinný poskytnúť informácie o bankovej karte, ktorá sa bude používať na platby prostredníctvom Platformy Munch, ak bude vybratá platba bankovou kartou.

3.2. Zmluva medzi Munch a Používateľom

Zmluva je uzavretá elektronicky, keď Používateľ pri inštalácii Platformy Munch klikne na „Pokračovať“, čím zároveň vyjadruje svoj súhlas s používaním Platformy Munch a Služby Munch. .

Používateľ berie na vedomie, že:

• Munch funguje ako online trhovisko, ktoré zabezpečuje interakciu medzi Používateľmi a Partnermi a umožňuje

checking the relevant box. However, subscription is not a condition for successful registration.

• • • Registration Methods

The User can register by:

• • • • Fully completing the mandatory fields of the registration form, requesting personal details such, e-mail address and telephone number.
      • By using their Facebook profile, whereby the User authorises Munch to access to the following data provided on Facebook: public profile data, e-mail address and list of friends. In the case of registration using Facebook linking, if any of the User’s personal data included in the said Facebook registration is missing or incorrect, the missing or incorrect personal data must be separately provided or modified by the User during the registration process. The Facebook link can be terminated at any time by changing the settings of the User’s Facebook profile available under

„Settings”.

• • • • By using their Gmail account and Apple ID account through which the User authorizes Munch to access to the relevant data for completing the registration.
    • Completion of Registration

Once a User meets the registration conditions and completes the registration process using one of the indicated methods, their account becomes active, thus allowing them to place reservation orders through the Munch Platform.

Before placing a first reservation order through the Munch Platform, the User will be required to provide information on the bank card that will be used for payments via Munch Platform if the bank card payment is chosen.

3.2. The contract between Munch and the User

The Agreement is electronically concluded when the User taps „Continue” during the installation of the Munch Platform, thereby agreeing to the use of the Munch Platform and the provision of the Munch Service.

The User acknowledges that:

• Munch acts as an online marketplace, facilitating interaction between Users and Partners, and providing Users the opportunity to reserve the Packages offered by Partners. .

Používateľom rezervovať si Balíčky ponúkané Partnermi.

• V súvislosti s online rezerváciou Produktov/Balíčkov neexistuje medzi Munch a Používateľom žiadny zmluvný vzťah.
• Munch nenesie zodpovednosť v súvislosti so žiadnymi aspektmi týkajúcimi sa vykonávania Zmluvy o rezervácii alebo Kúpnej zmluvy uzavretej medzi Používateľom a Partnerom, vrátane, avšak bez obmedzenia, aspektov súvisiacich s dostupnosťou Produktov/Balíčkov, súladu Produktov/Balíčkov s poskytnutými špecifikáciami a/alebo akýmikoľvek príslušnými právnymi požiadavkami   a/alebo   aspektmi   súvisiacimi s bezpečnosťou/zabezpečením Produktov/Balíčkov. Partner je výlučne zodpovedný za to, že plnenie Kúpnej zmluvy uzavretej s Používateľom je v úplnom súlade so špecifikáciami poskytnutými prostredníctvom Platformy Munch na mieste predaja a s príslušnými právnymi ustanoveniami.
• Všetci partneri, ktorí ponúkajú svoje produkty/balíky na platforme Munch, sú právnické osoby alebo registrovaní obchodníci.

3.3. Používanie Platformy Munch

Používateľ sa môže zaregistrovať a prehliadať platformu Munch bezplatne.

Používateľ má právo kedykoľvek upraviť/doplniť údaje konta.

Používateľ má právo kedykoľvek bez akéhokoľvek obmedzenia vymazať zaregistrované konto.

Munch nezodpovedá za žiadne škody spôsobené zabudnutým heslom Používateľa alebo prístupom zo strany neoprávnených osôb.

Používateľ sa nesmie zapájať do žiadneho správania, ktoré je v rozpore s ustanoveniami týchto VOP, platnou legislatívou alebo normami spoločenského poriadku a dobrou morálkou, vrátane, avšak bez obmedzenia, správania, ktoré:

• podporuje diskrimináciu, bigotnosť, rasizmus, nenávisť, obťažovanie alebo zneužívanie voči akémukoľvek jednotlivcovi alebo skupine.
• nabáda  k správaniu,  ktoré  by  mohlo  viesť k občianskoprávnej zodpovednosti alebo porušuje platné právne predpisy alebo nariadenia.
• porušuje alebo si privlastňuje práva duševného vlastníctva, patenty, autorské práva, ochranné známky, obchodné tajomstvá, morálne práva, práva na publicitu alebo súkromie akejkoľvek tretej osoby.

• There is no contractual relationship between Munch and the User in relation to the online reservation of the Products/Packages.
• Munch shall not be liable in connection with any aspects regarding the execution of the Reservation agreement or Purchase contract concluded between the User and the Partner, including but not limited to aspects related to the availability of the Products/Packages, the compliance of the Products/Packages with the provided specifications and/or any applicable legal requirements, and/or aspects related to the safety/security of the Products/Packages. The Partner is solely responsible for ensuring the execution of the Sales contract concluded with the User is in full compliance with the specifications provided through the Munch Platform, at the point of sale location, and with the applicable legal provisions.
• All Partners, who offer their Products/Packages on the Munch Platform are legal persons or sold trader.

3.3. Using the Munch Platform

The User may register and browse the Munch Platform free of charge.

The User has the right to modify/complete account data at any time.

The User has the right to delete registered account at any time without any restrictions.

Munch shall not be liable for any damage resulting from the User’s forgotten password or from its access by unauthorised persons.

The User shall not engage in any conduct that contravenes the provisions of this GTC, the applicable legislation or the social order norms and good morale, including, but without being limited to conducts that:

• Promotes discrimination, bigotry, racism, hatred, harassment or abuse against any individual or group.
• Encourages conduct that could lead to civil liability or violates applicable laws or regulations.
• Infringes or misappropriates the intellectual property rights, patents, copyrights, trademarks, trade secrets, moral rights, rights of publicity or privacy of any third party.
• Promotes illegal or harmful activities or materials.
• Publishes violent or threatening content or incites violence or threatening acts against persons or entities.

• propaguje nezákonné alebo škodlivé činnosti alebo materiály.
• zverejňuje násilný alebo výhražný obsah alebo podnecuje násilie či výhražné činy voči osobám alebo subjektom.
• obsahuje hanlivý, obscénny, pornografický, vulgárny alebo urážlivý materiál.
• obsahuje podvodné, nepravdivé, zavádzajúce alebo klamlivé informácie.

• Contains defamatory, obscene, pornographic, vulgar or offensive material.
• Contains fraudulent, false, misleading or deceptive information.

4. PODMIENKY PRE ZADÁVANIE REZERVAČNÝCH OBJEDNÁVOK CEZ PLATFORMU MUNCH

4. TERMS AND CONDITIONS FOR PLACING RESERVATION ORDERS THROUGH THE MUNCH PLATFORM

Rezervačné objednávky je možné zadávať iba elektronicky prostredníctvom Platformy Munch. Munch prijíma rezervačné objednávky prostredníctvom Platformy Munch iba od registrovaného Používateľa a len v prípade, že Používateľ poskytne v plnom rozsahu všetky údaje potrebné pre rezervačnú objednávku.

4.1. Ponuka Produktov/Balíčkov prezentovaná prostredníctvom Platformy Munch

Služba Munch poskytuje svojim Používateľom dynamickú a interaktívnu platformu, prostredníctvom ktorej naši Partneri prezentujú svoje ponuky potravinových Produktov/Balíčkov. Tieto Produkty/Balíčky vo všeobecnosti obsahujú potraviny, ktorým sa blíži dátum spotreby, sú prebytočné, prekročili dátum minimálnej trvanlivosti, majú vady vzhľadu a/alebo hotové jedlá, ktoré sú ponúkané za Zvýhodnené ceny na zníženie plytvania potravinami.

Každý Partner prezentuje svoju ponuku na Platforme Munch. Munch na vyhradenom rozhraní Produktu/Balíčka zobrazuje informácie poskytnuté Partnerom, ktoré sa týkajú Produktu/Balíčku. Vzhľadom na hlavný účel Služby Munch, ktorým je podpora boja proti plytvaniu potravinami a jeho predchádzanie, nie je v čase zadávania rezervačnej objednávky na Platforme možné Produkty/Balíčky ponúkané Partnerom prostredníctvom Platformy Munch presne identifikovať. Preto je poskytovaná len séria všeobecných charakteristík Produktov/Balíčkov bez toho, aby bolo možné uviesť všetky informácie týkajúce sa charakteristík Produktov/Balíčkov. Užívateľ však bude schopný identifikovať všetky špecifické vlastnosti Produktov/Balíčkov ešte pred uzavretím Kúpnej zmluvy, v momente prevzatia.

Aby sa zachovala konzistentná a jasná obchodná komunikácia, názvy Produktov/Balíčkov obsahujú označenie

„Munch“, Produkty však spoločnosť Munch nevyrába ani nedistribuuje.

Reservation orders can only be placed electronically via the Munch Platform. Munch accepts reservation orders via the Munch Platform only from registered User and only if the User provides all the data required for the reservation order in full.

4.1. The offer of Products/Packages presented through the Munch Platform

The Munch service provides its Users with a dynamic and interactive platform through which our Partners present their offers of food Products/Packages. These Products/Packages generally contain food items that are nearing their expiration date, are in surplus, have passed their minimum durability date, have appearance defects and/or consist of ready meals offered at Advantageous prices to reduce food waste.

Each Partner presents its offer on the Munch Platform. Munch displays on the dedicated Product/Package interface the information provided by the Partner regarding the Product/Package. Given the main purpose of the Munch Service, which is to support the fight against and prevention of food waste, the Products/Packages offered by the Partner through the Munch Platform cannot be precisely identified at the time of placing the reservation order on the Platform. Therefore, only a series of general characteristics of the Products/Packages are provided, without being able to indicate all the information regarding the characteristics of the Products/Packages. The User will be able however to identify all the specific characteristics of the Products/Packages before the conclusion of the Sales contract at the moment of pick-up.

To maintain consistent and clear commercial communication, the Products/Package names include the

„Munch” indication, but the Products are not manufactured or distributed by Munch.

Používateľ, ktorý má záujem o konkrétny Produkt/Balíček, získa prístup k ďalším podrobným údajom kliknutím na neho. V sekcii „Čo by ste mohli získať“ Partneri poskytujú podrobné informácie o Produktoch, ktoré môžu byť súčasťou Balíčka. Účelom tejto sekcie je poskytnúť Používateľovi čo najjasnejšiu predstavu o tom, čo môže očakávať od zakúpenia Balíčka.

Vzhľadom na to, že potravinové produkty podliehajú rýchlej skaze, vzhľadom na poslanie Munch znižovať množstvo odpadu, obsah Balíčkov sa môže líšiť. Nie je možné poskytnúť presnú predvídateľnosť týkajúcu sa Produktov, ktoré sa nepredávajú v určitom intervale, obsah Balíčka sa preto pri jednotlivých rezervačných objednávkach môže líšiť. Tento flexibilný a prispôsobivý prístup je nevyhnutný pre naplnenie poslania Munch minimalizovať plytvanie potravinami a ponúkať Produkty spotrebiteľom za dostupné ceny.

4.2. Cena Balíčka

Platforma Munch ponúka Partnerom možnosť poskytnúť Používateľovi možnosť rezervovať si Produkt/Balíček za Zvýhodnené ceny, a to s ohľadom na ich povahu – či už sa blíži dátum spotreby, sú prebytočné, prekročili dátum minimálnej trvanlivosti, majú vady vzhľadu a/alebo pozostávajú z hotových jedál. Prostredníctvom Zvýhodnených cien sa Partneri snažia urýchliť predaj týchto Produktov, a tak prispieť k zníženiu plytvania potravinami. Používateľ bude v rozhraní Platformy Munch informovaný o Štandardnej cene Produktu/Balíčka a o Zvýhodnenej cene platnej v rámci Platformy Munch, ktorá bude predstavovať skutočnú cenu na úhradu.

Všetky ceny uvedené na Platforme Munch zahŕňajú všetky dane alebo provízie, ktoré sa môžu uplatňovať v závislosti od územia, z ktorého Používateľ pôsobí, a budú v mene platnej na tomto území.

Zvýhodnená cena zobrazená pri Produkte/Balíčku predstavuje cenu položiek poskytovaných Partnerom a nezahŕňa Poplatok za používanie systému, ktorý môže byť účtovaný samostatne, ako je uvedené v článku 4.4.

Používateľ berie na vedomie, že ceny Produktov/Balíčkov uvedené Partnermi na Platforme Munch nie vždy zahŕňajú cenu ich balenia, ktorá môže byť Používateľovi účtovaná samostatne, ak to vyžaduje legislatíva a/alebo platné normy. Používatelia najmä, ale bez vylúčenia akéhokoľvek iného prípadu, pripúšťajú, že im môže byť osobitne účtovaná cena akéhokoľvek plastového obalu, ktorý bude tvoriť súčasť ich objednávky.

4.3. Zadanie rezervačnej objednávky

Používateľ môže zadať rezervačnú objednávku tak, že do nákupného košíka pridá Produkt/Balíček vybraný z aktuálnej

The User interested in a specific Product/Package can access additional details by clicking on it. In the „What could you get” section, Partners provide detailed information about the Products that might be included in the Package. This section is intended to give User as clear as possible idea of what to expect from purchasing the Package.

Due to the perishable nature of food products and Munch’s mission to reduce waste., the content of the Packages may vary. It is not possible to provide exact predictability regarding the Products that are not sold within a certain interval, so the content of the Package may differ from one reservation order to another. This flexible and adaptable approach is essential for fulfilling mission of Munch to minimize food waste and offer Products at accessible prices to Consumers.

4.2. Package Price

The Munch Platform offers Partners the opportunity to provide the User the chance to reserve Product/Packages at Advantageous Prices, considering their nature – whether they are nearing their expiration date, are in surplus, have passed their minimum durability date, have appearance defects and/or consist of ready meals. Through Adavantageous Prices, Partners aim to accelerate the sale of these Products, thus contributing to the reduction of food waste. The User will be informed in the Munch Platform interface about both the Standard Price of the Product/Package and the Advantageous Price applicable within Munch Platform, which will be the actual price to be paid.

All prices mentioned on the Munch Platform include any taxes or commissions that may be applicable depending on the territory from which the User operates and will be in the currency in force in that territory.

The Advantageous Price displayed for a Product/Package represents the cost of the items provided by the Partner and does not include the System Usage Fee, which may be added separately as described in Section 4.4.

The User acknowledges that the prices of Products/Packages indicated by Partners on the Munch Platform do not always include the price of their packaging, which may be billed separately to the User if the legislation and/or applicable standards require it. In particular, but without excluding any other case, Users admit that they may be charged separately for the price of any plastic packaging that accompanies their order.

4.3. Placing the reservation order

The User can place reservation order by adding the Product/Package selected from the current offer and its quantity to his basket. The content of the basket can be

ponuky a jeho množstvo. Obsah nákupného košíka je možné meniť až do odoslania rezervačnej objednávky – po odoslaní rezervačnej objednávky to už nie je možné. Odoslaním rezervačnej objednávky vzniká Používateľovi platobná povinnosť zaplatiť Rezervačný poplatok.

Pred dokončením rezervačnej objednávky bude Používateľ presmerovaný na súhrnnú stránku, kde si môže prezrieť podrobnosti rezervačnej objednávky, vrátane vybraných Produktov/Balíčkov, ich množstva a celkového Rezervačného poplatku, vrátane akýchkoľvek dodatočných daní alebo uplatnených zliav. V tejto fáze má Používateľ možnosť overiť správnosť rezervačnej objednávky a vykonať potrebné úpravy, alebo potvrdiť rezervačnú objednávku v jej aktuálnom stave.

Balíčky ponúkané rôznymi Partnermi je možné pridať k rovnakej rezervačnej objednávke, čo Používateľom poskytuje flexibilitu pri výbere zo širokej škály Produktov a prospech z viacerých ponúk v rámci jedného procesu rezervácie.

Následne si Používateľ musí vybrať preferovaný spôsob platby z možností, ktoré sú k dispozícii na Platforme Munch.

Poskytovateľ služby si vyhradzuje právo zaviesť Poplatok za používanie systému za každú úspešne uskutočnenú Objednávku prostredníctvom Platformy. Tento poplatok, ak sa uplatní, je určený na podporu technickej prevádzky, údržby a rozvoja Platformy. Výška poplatku je stanovená Poskytovateľom služby ako podiel z celkovej hodnoty objednávky, s minimálnym a maximálnym limitom. Ak je to relevantné, konkrétna výška Poplatku za používanie systému bude Používateľovi jasne zobrazená na obrazovke Checkout pred dokončením Objednávky.

Po odoslaní a overení platobných údajov dostane Používateľ na  Platforme Munch a e-mailom potvrdzujúcu správu s potvrdením  podrobností  o rezervačnej  objednávke a s uvedením časového intervalu, v ktorom si môže Balíček vyzdvihnúť u Partnera.

Zadaním rezervačnej objednávky sa Užívateľ zaväzuje uzavrieť s Partnerom Kúpnu zmluvu a vyzdvihnúť si rezervovaný Balíček počas doby vyzdvihnutia uvedenej v potvrdení, pokiaľ neodstúpi od Zmluvy o rezervácii v súlade s odsekom 9.1 týchto VOP. Ak si Užívateľ nesplní svoju povinnosť vyzdvihnúť si rezervovaný Balíček v stanovenej dobe vyzdvihnutia, je povinný zaplatiť Partnerovi zmluvnú pokutu vo výške zaplateného Rezervačného poplatku. Používateľ potvrdzuje, že úhrada tejto zmluvnej pokuty je spravodlivá a primeraná, nakoľko Partner stráca možnosť ponúknuť Balíček inému Používateľovi. Používateľ ďalej súhlasí s tým, že Partner je oprávnený započítať výšku zmluvnej pokuty proti nároku Používateľa na vrátenie Rezervačného poplatku.

changed until the reservation order is sent, and cannot be changed after the reservation order has been sent. The sending of the reservation order creates a payment obligation for the User to pay a Reservation fee.

Before finalizing the reservation order, the User will be redirected to a summary page where they can review the details of the reservation order, including the selected Products/Packages, their quantities, and the total Reservation fee, including any additional taxes or applied discounts. At this stage, the User has the opportunity to verify the accuracy of the reservation order and make any necessary adjustments or confirm the reservation order as is.

Packages offered by different Partners can be added to the same reservation order, providing Users with the flexibility to choose from a wide range of Products and benefit from multiple offers in a single reservation process.

Subsequently, the User must select their preferred payment method from the options available on the Munch Platform.

The Service Provider reserves the right to introduce a System Usage Fee for each successful Order placed through the Platform. This fee, if applied, is intended to support the technical operation, maintenance, and development of the Platform. The amount of the fee is determined by the Service Provider as a proportion of the total order value, subject to a minimum and maximum limit. If applicable, the specific amount of the System Usage Fee will be clearly displayed to the User in the Checkout screen before the finalization of the Order.

Once the payment information is submitted and verified, the User will receive a confirmation message on the Munch Platform and by email, confirming the details of the reservation order and specifying the time interval in which the Package can be picked up from the Partner.

By placing a reservation order, the User is obligated to conclude the Sales Contract with the Partner and collect the reserved Package during the pick-up period specified in the confirmation, unless they withdraw from the Reservation Agreement in accordance with Article 9.1 of these GTC. If the User fails to fulfill their obligation to pick up the reserved Package within the specified pick-up period, the User shall pay the Partner a contractual penalty equal to the amount of the paid Reservation fee. The User acknowledges that the payment of this contractual penalty is fair and reasonable, as the Partner loses the opportunity to offer the Package to another User. The User further agrees that the Partner is authorized to offset the amount of the contractual penalty against the User’s right to a refund of the Reservation fee.

4.4. Payment of the reservation order

4.4. Úhrada rezervačnej objednávky

Zadanie rezervačnej objednávky si vyžaduje zaplatenie Rezervačného poplatku. Platbu za rezervačnú objednávku je možné vykonať kreditnou kartou, službami Google Pay, Apple Pay, alebo poukážkou. Po platbe kreditnou kartou Munch potvrdí rezervačnú objednávku odoslaním číselného kódu a uvedením, kde a v akej lehote je možné Produkt/Balíček vyzdvihnúť pomocou prijatého číselného kódu.

Používateľ je povinný uhradiť Rezervačný poplatok za Produkty/Balíky vopred pri zadávaní rezervačnej objednávky. Rezervačný poplatok sa rovná výške kúpnej ceny zobrazenej pre vybraný Balíček. Používateľ môže uhradiť Rezervačný poplatok v EUR prostredníctvom platby kreditnou kartou prostredníctvom rozhrania Munch alebo poukážkou Munch peniaze. Potvrdenku (vo väčšine prípadov) vystaví Munch na meno Partnera a odovzdá ju Používateľovi. Tým nie je dotknuté postavenie spoločnosti Munch ako sprostredkovateľa podľa ustanovení týchto VOP.

V špecifických prípadoch môže Partner vystaviť potvrdenku a odovzdať ju Používateľovi pri doručení Produktu/Balíčka.

Spoločnosť Munch používa na platby kreditnou kartou na Platforme Munch elektronickú platobnú službu Stripe. Podrobné informácie o platobnom systéme sú opísané vo Všeobecných obchodných podmienkach služby Stripe.

Používateľ môže splniť svoju platobnú povinnosť len prostredníctvom platobných metód uvedených v Platforme Munch; Munch je oprávnená jednostranne zavádzať, meniť a rušiť jednotlivé platobné metódy.

V prípade uzavretia Kúpnej zmluvy bude zaplatený Rezervačný poplatok započítaný proti nároku Partnera na zaplatenie kúpnej ceny za Balíček.

4.5. Uzavretie Zmluvy o rezervácii s Partnerom

Po prijatí potvrdenia rezervačnej objednávky spoločnosťou Munch sa zmluva na diaľku považuje za uzavretú medzi Používateľom  a Partnerom.  Dňom  uzavretia  Zmluvy o rezervácii je dátum prijatia potvrdenia rezervačnej objednávky.

4.6. Uzavretie Kúpnej zmluvy a vyzdvihnutie Balíčka

Kúpna zmluva sa považuje za uzavretú okamihom odovzdania Balíčka Používateľovi v prevádzke Partnera uvedenej v potvrdení.

Používateľ môže spotrebovať Produkt v priestoroch Partnera alebo si ho odniesť, v závislosti od politiky Partnera. V prípade jeho odnesenia je Partner oprávnený účtovať na mieste balné. Munch to podľa svojho najlepšieho vedomia

Placing the reservation order requires the payment of Reservation fee. Payment for the reservation order can be made by credit card, Google Pay, Apple Pay or by a voucher. Following payment by credit card, Munch will confirm the reservation order by sending a code number and indicating where and within what timeframe the Product/Package can be collected with the code number received.

The User shall pay the Reservation fee for the Products/Packages in advance when placing reservation order. The Reservation fee eqauls the amount of purchase price displayed for the selected Package. The User may pay the Reservation fee in EUR by means of a credit card payment available through the Munch interface or by a voucher Munch Money. The receipt (in most cases) will be issued by the Munch in the name of the Partner and handed over to the User. This is without prejudice to Munch position as an intermediary under the provisions of these GTC.

In specific cases, the Partner can issue the receipt and hand it over to the User upon delivery of the Product/Package.

Munch uses Stripe electronic payment service to pay by credit card on the Munch Platform. Detailed information about the payment system are described in the Stripe’s General Terms and Conditions.

The User may only fulfil his payment obligation by using the payment methods provided in the Munch Platform, Munch is entitled to unilaterally introduce, change and terminate the individual payment methods.

In the event of the conclusion of a Sales contract, the paid Reservation fee shall be offset against the Partner’s entitlement to payment of the purchase price for the Package.

4.5. Conclusion of the Reservation agreement with the Partner

Upon receipt of confirmation of the reservation order by Munch, a distance contract is deemed concluded between the User and the Partner. The date of conclusion of the Reservation agreement is the date on which the confirmation of the reservation order is received.

4.6. Conclusion of the Sales contract and Package Pickup

The Sales contract is deemed concluded at the moment the Package is handed over to the User at the Partner’s premise specified in the confirmation.

The User may consume the Product on the Partner’s premises or take it away, depending on the Partner’s policy. In the case of takeaway, the Partner is entitled to charge a packaging fee on the spot. Munch shall, to the best of its

uvedie na rezervačnom rozhraní, rozhodnutie Partnera má ale prednosť.

Používateľ  si  môže  rezervované  Balíčky  vyzdvihnúť v prevádzke Partnera uvedenej v deň a určenom časovom rozmedzí na vyzdvihnutie, ktoré je určené Partnerom a zverejnené v aplikácii. Najneskôr však do konca časového rozmedzia na vyzdvihnutie. Munch nezodpovedá za zatvorenie reštaurácie alebo obchodu Partnera, a to ani v prípade, že Používateľ zadal rezervačnú objednávku a otváracie hodiny Platformy Munch sú odlišné.

Pri vyzdvihnutí rezervovaného Balíčka je Používateľ povinný preukázať svoju rezerváciu a jej množstvo, a to tak, že ukáže informácie súvisiace s rezervačnou objednávkou tak, ako sú zobrazené na Platforme Munch.

Je možné, že Balíčky nemusia byť nutne vždy pripravené, keď príde Používateľ, takže ich vyzdvihnutie môže trvať niekoľko minút. V závislosti od Partnera, ak má viacero Produktov, ktoré majú byť zahrnuté do Balíčkov, môže Partner Používateľovi ponúknuť možnosť vybrať si z nich na mieste vyzdvihnutia.

Používateľ sa tiež musí v čase vyzdvihnutia Balíčka ubezpečiť, že Produkty spĺňajú všetky očakávania, a položiť všetky otázky týkajúce sa alergénov a iných aspektov v prípade, že tieto informácie už neboli zahrnuté v opise poskytnutom Partnerom na Platforme Munch.

Používateľ  berie  na  vedomie,  že  dostupné  zásoby u Partnerov sa neustále menia a že Munch nemá nad nimi kontrolu, takže je možné, že v čase, keď Užívateľ dorazí na miesto Partnera na vyzdvihnutie, rezervované Produkty alebo jeden alebo viac Produktov v rezervovanom Balíčku už nemusia byť dostupné. Munch vynakladá maximálne úsilie na prevádzkovanie potrebných aktualizácií v rámci platformy Munch, nemožno však vylúčiť situácie, keď dynamika zmien zásob u Partnerov neumožní včasné aktualizácie v rámci Platformy Munch.

Ak Partner oznámi Používateľovi, že rezervovaný Produkt/Balíček už nie je dostupný v čase vyzdvihnutia Balíčka, Používateľ môže požiadať Munch o vrátenie celej sumy zaplatenej prostredníctvom Platformy Munch.

Ak Partner ponúkne Používateľovi iný Produkt, ako tie, ktoré Partner ponúka, a Používateľ ho prijme, Používateľ už nemá nárok na vrátenie peňazí od Munch.

Ak Používateľ dostane od Partnera Produkt/Balíček nižšej hodnoty, ako Produkt/Balíček, ktorý si zarezervoval prostredníctvom Platformy Munch, Požívateľ môže požiadať Munch o náhradu sumy, ktorá sa vypočíta úmerne k rozdielu v hodnote v porovnaní s pôvodnou hodnotou (t. j. sumou, ktorá sa bude vracať, bude suma rovnajúca sa rozdielu medzi cenou skutočne zaplatenou Používateľom na jednej strane

knowledge, indicate this on the reservation interface, but the Partner’s determination shall prevail.

The user can pick up the purchased Products or Packages at restaurants and stores on the day and within the specified pickup time window, which is determined by the Partner and published in the application. However, this must be done no later than the end of the pickup time window. Munch is not responsible if the Partner’s restaurant or shop is closed, even if the User placed the reservation order and the opening hours on the Munch platform are different.

Upon collecting the reserved Package, the User must provide proof of their reservation and the quantity thereof, by showing the reservation order-related information as displayed on the Munch Platform.

It is possible that the Packages may not always be ready when the User arrives, thus picking them up might take a few minutes. Depending on the Partner, if they have multiple Products to include in the Packages, they may offer the User the opportunity to choose among these at the pickup location.

Also, at the time of Package pickup, the User must ensure that the Products meet all expectations and ask any questions regarding allergens and other aspects, in case this information was not already included in the description provided by the Partner on the Munch Platform.

The User acknowledges that the available stock at the Partners is constantly changing, over which the Munch has no control, so it is possible that the reserved Products or one or more Products in the reserved Package reserved may not longer be available at the time when the User arrivers at the Partner’s location for pick-up. Munch makes every effort to operate the necessary updates within the Munch Platform, but situations cannot be excluded where the dynamics of stock changes at Partners may not allow for timely updates to be operated within the Munch Platform.

If the Partner informs the User that the reserved Product/Packageis no longer availableat the time of Package pickup, the User may request a refund from Munch of the full amount paid via the Munch Platform.

If the Partner offers the User and the User accepts a different Product from those marketed by the Partner, the User is no longer eligible for a refund from Munch.

If the User receives from the Partner a Product/Package of a lower value that the Product/Package reserved via Munch Platform, the User may request Munch to compensate an amount that is calculated proportionally to the value difference compared to the original value (i.e. the amount to be reimbursed is an amount equal to the difference between the price actually paid by the User, on one hand, and the

a Štandardnou cenou Produktu/Balíčka tak, ako je uvedená/používaná v príslušnej lokalite Partnera, zníženou o percentuálnu  zľavu  platnú  na  Platforme  Munch z Produktu/Balíčku rezervovaného Používateľom, na druhej strane).

Po prijatí Produktu/Balíčku musí Používateľ na mieste zmeniť stav rezervačnej objednávky z „Objednávka prijatá“ na „Dokončená“. V prípadoch, ktoré Používateľ nemôže ovplyvniť (nedostatočné pokrytie, absencia mobilného internetu), je Používateľ povinný čo najskôr po prijatí Produktu/Balíčka zmeniť stav rezervačnej objednávky z

„Prijatá“ na „Dokončená“. V prípade, že Používateľ nebude schopný na mieste predložiť doklad o prijatí rezervačnej objednávky, môže Partner podľa vlastného uváženia odmietnuť doručenie Balíčka. Produkt/Balíček je možné vyzdvihnúť iba v deň zadania rezervačnej objednávky.

Používateľ berie na vedomie, že Rezervačný poplatok za Produkt/Balík nevyzdvihnutý v rámci intervalu vyzdvihnutia uvedeného v Platforme Munch nebude vrátený. Namiesto toho bude započítaný proti nároku Partnera na zaplatenie zmluvnej pokuty za nesplnenie povinnosti Používateľa prevziať Balíček.

Munch má za cieľ zabrániť plytvaniu potravinami. Partneri preto nie sú oprávnení vyrábať nadbytočné potraviny za účelom obslúženia Používateľa. Používateľ berie na vedomie, že z vyššie uvedených dôvodov môže byť Partner nútený zrušiť rezervačnú objednávku z dôvodu nepredvídaného nedostatku Produktov predávaných na Platformách Munch. V takom prípade môže Používateľ požiadať Munch o vrátenie rezervačného poplatku.

Akákoľvek ďalšia distribúcia Produktov zarezervovaných prostredníctvom Platformy Munch je prísne zakázaná!

Standard price of the Product/Package offered by the Partner, as indicated/practiced at the Partner’s location, reduced by the discount percentage applicable in the Munch Platform to the Product/Package reserved by the User, on the other hand).

Upon receipt of the Product/Package, the User must change the status of the reservation order from “Order Accepted” to “Completed” on the spot. In cases beyond the User’s control (insufficient coverage, lack of mobile internet), the User shall be obliged to change the status of the reservation order from “Accepted” to “Completed” as soon as possible after receipt of the Product/Package. If the User is unable to provide proof of receipt of the reservation order on the spot, the Partner may refuse to deliver the Package at its own discretion. The Product/Package may only be picked up on the day the reservation order is placed.

The User acknowledges that the Reservation fee for a Product/Package not picked up within the pick-up interval indicated within the Munch Platform will not be refunded. Instead, it will be offset against the Partner’s right to payment of a contractual penalty for the User’s failure to fulfill their obligation to collect the Package.

Munch aims to avoid food waste. Therefore, the Partners are not entitled to produce surplus food for the purpose of serving the User. The User acknowledges that, for the aforementioned reasons, the Partner may be forced to cancel a reservation order due to unforeseen shortage of Products sold on the Munch Platforms. In this case, the User may request Munch to refund the reservation fee.

Any further distribution of Products reserved through the Munch Platform is strictly prohibited!

5. MUNCH KUPÓNY

5. MUNCH COUPONS

Používateľ Služby Munch môže prostredníctvom pravidelných kampaní (príklad kampane: Používateľ pozýva nových používateľov, aby sa registrovali do Služby Munch.) získať Munch kupón. Používateľ môže využiť Munch kupón použiť na získanie zliav na rezervácie uskutočnené prostredníctvom Služby Munch.

Munch môže jednostranne určiť podmienky distribúcie, použitia a platnosti Munch kupónu v súlade so špecifickými podmienkami platnými pre každú poukážku, ktorá bude dostupná v rámci Služby Munch.

Prijatím týchto VOP Používateľ berie na vedomie, že Munch kupón nie je možné vymeniť za hotovosť.

The User of the Munch Service may obtain a Munch Coupon through periodic campaigns (example campaign: the User invites new Users to register for the Munch Service.) The User may use the Munch Coupon to obtain discounts on reservations made through the Munch Service.

Munch may unilaterally determine the conditions of distribution, use and validity of the Munch Coupon, in accordance with the specific terms and conditions applicable to each voucher that will be available within the Munch Service.

By accepting these GTC, the User acknowledges that the Munch Coupon is not redeemable for cash.

Munch kupón, vrátane Munch peňazí, bude zničený, ak Munch zistí alebo bude mať podozrenie na to, že Munch kupón alebo Munch peniaze boli zneužité. V takýchto prípadoch môže Munch požadovať náhradu spôsobenej škody.

The Munch Coupon, including Munch Money, will be destroyed if Munch discovers or suspects that the Munch Coupon or Munch Money has been misused. In such cases, Munch may request compensation for the damage caused.

6. MUNCH RECENZIE

6. MUNCH REVIEWS

Munch môže na základe vlastného uváženia umožniť Používateľovi zdieľať obsah prostredníctvom Platformy – vrátane, okrem iného, textových recenzií, komentárov, fotografií, videí a zvukových záznamov (ďalej spoločne len

„Používateľský obsah“).

Používateľský obsah takto sprístupnený zostáva majetkom Používateľa; jeho sprístupnením však Používateľ udeľuje spoločnosti Munch súhlas na používanie, kopírovanie, ďalší rozvoj, šírenie, zverejňovanie alebo iné hospodárske využívanie Používateľského obsahu na celom svete, bez časového obmedzenia, s právom prevodu, bez povinnosti uhradiť licenčný poplatok, a to aj s možnosťou ďalšieho sublicencovania, či už na súčasných alebo budúcich rozhraniach, a to aj bez ďalšieho oznámenia alebo súhlasu Používateľa a bez povinnosti uhradiť akúkoľvek odmenu Používateľovi alebo akejkoľvek osobe či organizácii.

Používateľ týmto vyhlasuje a zaručuje, že je oprávnený poskytnúť vyššie uvedené práva, a ďalej, že Používateľský obsah nie je urážlivý, hanlivý ani obscénny, neporušuje ani neohrozuje práva tretích osôb týkajúce sa duševného vlastníctva, vlastníckych práv alebo súkromia a nevedie k porušeniu platných právnych predpisov.

Poskytnutie názoru je dobrovoľné; Munch nepreberá žiadnu povinnosť na priebežnú analýzu a zobrazovanie zaslaných recenzií.

Munch má právo monitorovať a upravovať Používateľský obsah, nie je však povinný tak robiť. Munch si vo všetkých prípadoch vyhradzuje právo odstrániť akýkoľvek Používateľský obsah alebo znemožniť k nemu prístup, najmä, nie však výlučne, ak:

• porušuje práva alebo oprávnené záujmy akejkoľvek osoby, najmä ak je jeho forma komunikácie vulgárna, hrubá alebo diskriminačná, alebo je spôsobilá poškodiť dobrú povesť akejkoľvek osoby, Partnera alebo spoločnosti Munch;
• porušuje alebo ohrozuje práva tretej osoby týkajúce sa duševného vlastníctva; alebo
• podľa vlastného uváženia spoločnosti Munch porušuje ustanovenia týchto VOP.

Okrem toho si spoločnosť Munch vyhradzuje právo nezobraziť alebo odstrániť už zverejnenú recenziu v prípade,

Munch, based on its own discretionary decision, may allow the User to share content through the Platform – including, but not limited to, text reviews, comments, photographs, videos, and audio recordings (hereinafter collectively: “User Content“).

The User Content communicated in this way is the property of the User; however, by communicating it, the User consents to Munch using, copying, further developing, distributing, disclosing, or otherwise realizing economic benefit from the User Content worldwide, without time limits, reserving the right of transfer, without the obligation to pay a royalty fee, and in a manner extending to further sublicensing, whether on its currently available or future interfaces, even in the absence of further notification or consent of the User, and without owing any fee to the User or any person or organization.

The User in this case warrants that they are entitled to transfer the above rights, and further, that the User Content is not offensive, defamatory, or obscene, and does not violate or threaten the rights of third parties related to intellectual property, ownership, or privacy, and does not result in the violation of applicable laws.

The submission of an opinion is voluntary; Munch undertakes no obligation for the continuous analysis and display of the submitted reviews

.

Munch has the right to monitor and edit User Content but is not obligated to do so. Munch reserves the right in all cases to remove any User Content or disable access to it, particularly, but not exclusively, if it:

• violates the rights or legitimate interests of any person, particularly if its manner of communication is profane, vulgar, or discriminatory, or is capable of damaging the reputation of any person, Partner, or Munch;
• violates or threatens the rights of a third party related to intellectual property; or
• according to Munch own judgment, violates the provisions of this GTC.

In addition, Munch also reserves the right not to display or to delete an already posted review in any case where the User uses inappropriate or offensive language, or where the

že Používateľ používa nevhodné alebo urážlivé výrazy, alebo ak je obsah zverejnený Používateľom v zlej viere vo vzťahu k Partnerovi alebo tretej osobe spôsobom, ktorý nie je v súlade s poslaním a účelom Platformy Munch.

Používateľ zaručuje, že má plné dispozičné právo k Používateľskému obsahu, ktorý nahral na Platformu (ide o jeho vlastné pôvodné duševné dielo), alebo že disponuje všetkými potrebnými právami a súhlasmi tretích osôb potrebnými na poskytnutie širokých užívacích práv Poskytovateľovi služby v zmysle týchto VOP. Používateľ ďalej zaručuje, že nahranie obsahu ani jeho akékoľvek použitie Poskytovateľom služby neporušuje autorské práva, práva k ochranným známkam, osobnostné práva (vrátane práva tretích osôb na podobizeň) ani iné práva tretích osôb. Za všetky priame aj nepriame škody a nároky uplatnené tretími osobami (vrátane správnych pokút a primeraných nákladov na právne zastúpenie), ktoré vzniknú v dôsledku porušenia tejto záruky, nesie Používateľ voči Poskytovateľovi služby plnú zodpovednosť a povinnosť nahradiť škodu.

content is posted by the User in bad faith in relation to a Partner or a third party, in a way that is incompatible with the mission and purpose of the Munch Platform.

The User warrants that they have full right of disposal over the User Content they have uploaded to the Platform (it is their own original intellectual creation), or that they possess all necessary rights and permissions from third parties required for the transfer of the broad usage rights to the Service Provider as defined in this GTC. The User further warrants that the uploading of the content and any use of it by the Service Provider does not violate copyrights, trademark rights, personality rights (including third parties’ rights to their image), or other rights of third parties. For all direct and indirect damages and claims raised by third parties (including administrative fines and reasonable legal representation costs) arising from the breach of this warranty, the User bears full liability and responsibility for damages towards the Service Provider.

7. GEOLOKÁCIA

7. GEOLOCATION

Používateľ výslovne súhlasí s tým, aby spoločnosť Munch mala prístup ku geolokačným údajom mobilného zariadenia na účely identifikácie a zobrazenia relevantných ponúk a miestnych Partnerov. Tento prístup je založený výlučne na aktívnom povolení Používateľa, ktoré je možné kedykoľvek odvolať prostredníctvom nastavení zariadenia.

Geolokačné údaje môžu byť zdieľané s Partnermi Munch len v rozsahu potrebnom na poskytovanie služieb požadovaných Používateľom v súlade so Zásadami ochrany osobných údajov aplikácie. Munch sa zaväzuje, že bez výslovného súhlasu Používateľa nebude zdieľať geolokačné údaje s tretími osobami na komerčné účely.

The User explicitly consents for Munch to access the mobile device’s geolocation data for the purpose of identifying and displaying relevant offers and local Partners. This access is based solely on the active permission of the User, which can be revoked at any time through the device’s settings.

Geolocation data may be shared with Munch Partners only to the extent necessary to provide the services requested by the User, in accordance with the application’s Privacy Policy. Munch commits not to share geolocation data with third parties for commercial purposes without the User’s explicit consent.

8. OTÁZKY ZODPOVEDNOSTI

8. LIABILITY ISSUES

8.1. Zodpovednosť za funkčnosť Platformy Munch

Munch je zodpovedná výlučne za technickú prevádzku rozhraní Munch.

Munch zabezpečuje prístup k Platforme Munch pre registrovaných Používateľov bez toho, aby zaručovala nepretržité fungovanie alebo absenciu chýb. Za zabezpečenie  toho,  aby  mali internetové pripojenie a kompatibilné vybavenie na prístup k Platforme Munch, sú zodpovední Používatelia, Munch teda nezodpovedá za žiadne prerušenie služby, chyby pripojenia, nedostupnosť alebo jej chyby, prerušenia prístupu k internetovým službám alebo za akékoľvek iné situácie, ktoré nemôže ovplyvniť.

8.1. Responsibility for the Functionality of the Munch Platform

Munch is exclusively responsible for the technical operation of the Munch interfaces.

Munch ensures access to Munch Platform for registered Users, without guaranteeing uninterrupted functioning or the absence of errors. It is the responsibility of Users to ensure they have internet connectivity and compatible equipment for accessing the Munch Platform, thus Munch will not be liable for any service interruption, connection errors, unavailability or errors thereof, internet service access interruptions, or for any other situations beyond its control.

Munch má právo úplne alebo čiastočne pozastaviť Platformu Munch z dôvodu jej údržby alebo rozhraní Munch alebo z iných bezpečnostných dôvodov, a to bez predchádzajúceho upozornenia alebo informácií a bez povinnosti zaplatiť akúkoľvek náhradu.

Ak na Platforme Munch nastane vada (ak jej kvalita nebude zodpovedať dohodnutým podmienkam), Používateľ má právo  uplatniť  reklamáciu.  Podrobnejšie  informácie o procese reklamácie sú uvedené v nasledujúcom článku.

8.2. Zodpovednosť za obsah Platformy Munch

Munch nezodpovedá za správnosť, primeranosť a úplnosť informácií nahraných na Platformu Munch s ohľadom na Produkty/Balíčky a žiadne ďalšie informácie týkajúce sa identity alebo iných aspektov registrovaných Partnerov.

Používatelia berú na vedomie, že Munch pôsobí iba ako sprostredkovateľ medzi nimi a Partnermi, čím zabezpečuje možnosť zarezervovania Produktov prostredníctvom jednoduchého a efektívneho procesu. Munch preto nepreberá zodpovednosť za presnosť informácií poskytnutých Partnermi ani za žiadnu stratu či škodu, ktorá môže vyplynúť z nedodržania týchto VOP. Zadaním rezervačnej objednávky prostredníctvom Platformy Munch a je prijatím Partnerom sa medzi Používateľom a príslušným Partnerom uzaviera priama zmluva a Munch nie je súčasťou tejto zmluvy.

8.3. Zodpovednosť za Produkty ponúkané Partnermi prostredníctvom Platformy Munch

Zodpovednosť za vhodnosť a kvalitu Produktov zarezervovaných prostredníctvom Platformy Munch ako aj za vhodnosť balenia a za správanie a správne fungovanie Partnera voči Používateľom nesie výlučne príslušný Partner.

Munch iba zabezpečuje kontakt medzi Používateľom Partnerom prostredníctvom platformy Munch. Partner je povinný na základe platných právnych predpisov a zmluvy so spoločnosťou Munch v plnom rozsahu dodržiavať právne predpisy vzťahujúce sa na svoju prevádzku, najmä predpisy o bezpečnosti potravín.

Partner je zodpovedný za poskytnutie a správny obsah zákonom požadovaných informácií o Produktoch/Balíčkoch. Munch vystupuje len ako sprostredkovateľ rezervačných objednávok, a preto sa nepodieľa na zostavovaní a výrobe Balíčkov, nemá na ne žiadny vplyv ani prehľad o nich, a preto sa naň nevzťahujú informačné povinnosti podľa tohto článku. Partner poskytne spoločnosti Munch informácie požadované platnou legislatívou pred ich zverejnením na rozhraniach Munch a v prípade akýchkoľvek zmien okamžite informuje  spoločnosť  Munch.  Partner  je  výhradne

Munch has the right to suspend the Munch Platform in whole or in part for maintenance of the Munch Platform or the Munch interfaces or for other security reasons, without prior notice or information, and without being obliged to pay any compensation.

When a defect on the Munch Platform occures (its quality does not correspond to the agreed terms) the User has the right to file a claim. More detailed information about the claims process is provided in the following article.

8.2. Responsibility for the Content on the Munch Platform

Munch is not responsible for the correctness, adequacy and completeness of the information uploaded to the Munch Platform with respect to Products/Packages and any other information regarding the identity or other aspects of the registered Partners.

Users acknowledge that Munch acts as a simple intermediary between them and the Partners, thereby facilitating the possibility of reserving Products through a simple and efficient process. Therefore, Munch does not assume responsibility for the accuracy of the information provided by Partners or for any loss or damage that may result from non-compliance with these GTC. When an reservation order is placed through the Munch Platform and is accepted by a Partner, a direct contract is concluded between the User and the respective Partner, and Munch is not a part of this contract.

8.3. Liability for Products offered by Partners through the Munch Platform

The responsibility for the suitability and quality of the Products reserved through the Munch Platform, as well as for the suitability of the packaging, and for the conduct and proper functioning of a Partner towards the Users, rests solely with the respective Partner.

Munch shall only facilitate contact between the User and the Partner through the Munch Platform. The Partner is obliged, by the applicable law and by the contract with Munch, to comply fully with the legislation applicable to their operation, in particular food safety regulations.

The Partner shall be responsible for the provision and correct content of the information required by law for the Products/Packages. Munch only acts as an intermediary for reservation orders and is therefore not involved in the assembly and production of the Packages, has no influence or insight into them and is therefore not subject to the information obligations under this clause. The Partner shall provide Munch with the information required by the applicable legislation prior to its publication on the Munch interfaces and shall notify Munch immediately in the event

zodpovedný za zákonnosť, úplnosť a presnosť dátovej komunikácie.

Partner je zodpovedný voči Používateľovi za akúkoľvek zákonnú povinnosť vyplývajúcu z platnej národnej legislatívy a legislatívy EÚ, vrátane, avšak bez obmedzenia, platných zákonných povinností týkajúcich sa presného informovania spotrebiteľov o potravinových produktoch, vrátane, avšak bez obmedzenia, informovania spotrebiteľov prostredníctvom uvedenia: alergény, látok spôsobujúcich intoleranciu, potravinárskych farbív, sladidiel, pridaného cukru.

8.4. Zodpovednosť za dodanie

Munch ani Partner nezodpovedajú za následky akýchkoľvek nedostatkov pri dodávke alebo skladovaní potravín prijatých Používateľom. Za správnu prepravu, skladovanie a použitie prijatých potravín zodpovedá výlučne Používateľ. Munch nezodpovedá za doručenie ani za Produkty, Munch však zdôrazňuje, že Produkty sú určené na okamžitú spotrebu po ich vyzdvihnutí.

of any changes. The Partner shall be solely responsible for the legality, completeness and accuracy of the data communication.

The Partner shall be liable to the User for any legal obligation incumbent in accordance with the applicable national and EU legislation, including but not limited to applicable legal obligations regarding the accurate information of consumers about food products, including but not limited to informing consumers through the indication of: allergens, intolerance causing substances, food colours, sweeteners, added sugar.

8.4. Liability for delivery

Munch or the Partner shall not be liable for the consequences of any defects in the delivery or storage of the food received by the User. The proper transport, storage and use of the food received is the sole responsibility of the User. Munch is not responsible for delivery or the Products , however Munch emphasizes that that the Products are intended for immediate consumption upon pickup.

9. ZRUŠENIE REZERVAČNÝCH OBJEDNÁVOK. PRÁVO NA ODSTÚPENIE OD ZMLUVY

9. CANCELLANTION OF RESERVATION ORDERS. THE RIGHT OF WITHDRAWAL

9.1. Právo na odstúpenie od Zmluvy o rezervácii a zrušenie rezervačných objednávok

Spotrebiteľ má v súlade s platnou legislatívou právo odstúpiť od zmluvy uzavretej na diaľku alebo mimo obchodných priestorov obchodníka bez udania dôvodu, do 14 kalendárnych dní od uzavretia zmluvy o poskytnutí služby alebo prevzatia objednaného tovaru.

Vzhľadom na charakter Produktov a Služby Munch je rezervácia Produktov obmedzená na krátke obdobie, ktoré končí v ten istý deň, v ktorý bola uzavretá Zmluva o rezervácii. Zadaním rezervačnej objednávky Používateľ výslovne súhlasí so začatím rezervačnej služby pred uplynutím 14-dňovej lehoty na odstúpenie od zmluvy. Používateľ berie na vedomie a súhlasí s tým, že po uplynutí lehoty na vyzdvihnutie uvedenej v potvrdení sa rezervačná služba považuje za plne poskytnutú a zákonné právo Používateľa na odstúpenie od Zmluvy o rezervácii je vyčerpané.

Užívateľ ako spotrebiteľ môže zrušiť svoju objednávku najneskôr 3 hodiny pred koncom daného časového okna na vyzdvihnutie uvedeného v rozhraní určenom pre Produkt/Balík ponúkaný Partnerom, a to za podmienky, že o tom informuje spoločnosť Munch prostredníctvom zákazníckeho servisu, ktorý je k dispozícii na e-mailovej adrese [email protected] alebo prostredníctvom funkcie

9.1. The right of withdrawal from the Reservation agreement and Cancellantion Of Reservation Orders

In accordance with applicable legislation, the Consumer has the right to withdraw from a contract concluded remotely or outside the trader’s business premises without providing a reason, within 14 calendar days from conclusion of service contract or receiving the ordered goods.

Due to the nature of the Products and the Munch Service, the reservation of Products is limited to a short period, which ends on the same day the Reservation Agreement is concluded. By placing a reservation order, the User explicitly consents to the commencement of the reservation service before the expiration of the 14-day withdrawal period. The User acknowledges and agrees that once the pick-up period specified in the confirmation has expired, the reservation service is considered fully provided, and the User’s statutory right to withdraw from the Reservation agreement is exhausted.

The User as a consumer may cancel his order up to 3 hours before the end of the given pick-up window indicated on within the interface dedicated to the Product/Package offered by the Partner, provided that he informs Munch via the customer service, available at the e-mail address [email protected] or by using the chatbox functionality in the

chatboxu na platforme Munch, ktorá je k dispozícii od pondelka do piatku v čase od 10:00 do 19:00.

Používateľ berie na vedomie, že Zmluva o rezervácii sa uzaviera na dobu určitú, ktorá sa končí uplynutím stanovenej lehoty na vyzdvihnutie. Týmto momentom sa rezervačná služba  poskytovaná  Partnerom  súlade  so  Zmluvou o rezervácii považuje za riadne poskytnutú v plnom rozsahu. V prípade zrušenia rezervačnej objednávky Munch vráti Používateľovi celý Rezervačný poplatok na bankový účet Požívateľa.

Zrušenie musí byť oznámené spoločnosti Munch kontaktovaním zákazníckeho servisu prostredníctvom funkcie chatbox dostupnej na Platforme Munch, ktorá je k dispozícii od pondelka do piatku medzi 10:00 a 19:00. Používateľ môže zrušiť rezervačnú objednávku aj zaslaním žiadosti o odstúpenie e-mailom na adresu [[email protected]]. Na tento účel môže Používateľ použiť formulár žiadosti o odstúpenie od zmluvy uvedený v prílohe I.

Úspešné zrušenie rezervačnej objednávky bude uvedené v rámci Platformy Munch.

V prípade zrušenia Objednávky zo strany Používateľa nemusí byť Poplatok za používanie systému vrátený, keďže predstavuje náklady na technickú službu už poskytnutú Platformou v čase transakcie. Ak je Objednávka zrušená z dôvodu na strane Partnera alebo Poskytovateľa služby, Poplatok za používanie systému bude vrátený v plnej výške.

Ak bude Produkt/Balíček pre Používateľa nevhodný, Partner môže ponúknuť náhradný Produkt. Ak Používateľ prijme náhradný Produkt, plnenie Kúpnej zmluvy bude pokračovať nezmenene tak, ako je uvedené vyššie, s prihliadnutím na všetky špecifické zmeny vykonané Používateľom.

Ak Používateľ a Partner neidentifikujú náhradné riešenie, Používateľ  by  mal  Produkt/Balíček  odfotografovať a fotografie poslať zákazníckemu servisu so žiadosťou o vrátenie Rezervačného poplatku. Munch posúdi žiadosť Používateľa, bude kontaktovať Partnera a čo najskôr poskytne Používateľovi svoju odpoveď.

9.2. Právo na odstúpenie od Kúpnej zmluvy

Používateľ má právo od Kúpnej zmluvy odstúpiť len zo zákonných dôvodov uvedených v zákone č. 40/1964 Zb., Občiansky zákonník, v znení neskorších predpisov.

Používateľ berie na vedomie a súhlasí s tým, že vzhľadom na účel a poslanie platformy Munch je väčšina (alebo dokonca všetky) Produktov/Balíčkov ponúkaných v ktoromkoľvek danom čase prostredníctvom Platformy Munch tovarom, ktorý sa pravdepodobne rýchlo znehodnotí alebo sa mu skončí trvanlivosť.

MunchPlatform, which is available from Monday to Friday between 10 AM and 7 PM.

The User acknowledges that the Reservation agreement is concluded for definite period, which concludes by expiration of specified pick-up period. By this moment the reservation service provided by Partner in accordance with Reservation agreement is deemed fully and dully provided. In case of cancellation of the reservation order, Munch will refund the User a full Reservation fee to User’s bank account.

The cancellation must be communicated to Munch by contacting customer service through the chatbox functionality available on the Munch Platform, which is available from Monday to Friday between 10 AM and 7 PM. Alternatively, the User may cancel the reservation order by sending a witdrawal request via email to [[email protected]]. For this purpose, the User can use the withdrawal request form provided in Annex I.

The successful cancellation of the reservation order will be indicated within the Munch Platform.

In the event of an Order cancellation by the User, the System Usage Fee may be non-refundable, as it represents the cost of the technical service already provided by the Platform at the time of the transaction. If an Order is cancelled due to the fault of the Partner or the Service Provider, the System Usage Fee will be refunded in full.

If Product/Package is unsuitable for the User, the Partner may offer a replacement Product. If the User accepts the replacement Product, the performance of the Sales contract shall continue unchanged as described above, taking into account any specific changes made by the User.

If the User and the Partner do not identify a replacement solution, the User should take photos of the Product/Package and send them to the customer service, with a request for a refund of the Reservation fee. Munch will review the User’s request, will contact the Partner, and will provide the User with a response as soon as possible.

9.2. The right of withdrawal from Sales contract

The User has the right to withdraw from the Sales contract only for the statutory reasons specified in Slovak Act n. 40/1964 Coll. the Civil Code as amended.

The User understands and agrees that, given the purpose and mission of the Munch Platform, most (or even all) of the Products/Packages offered at any given time through the Munch Platform are goods that are likely to deteriorate or expire rapidly.

The User understands that Munch acts as an intermediary between the User and the Partner. Therefore, should the User wish to exercise their right of withdrawal, they must

Používateľ berie na vedomie, že Munch vystupuje ako sprostredkovateľ medzi Používateľom a Partnerom. Ak teda Používateľ bude chcieť uplatniť svoje právo na odstúpenie od zmluvy, musí postupovať podľa postupu uvedeného v pravidlách pre vracanie tovaru Partnera. Právo na odstúpenie od zmluvy je podmienené politikou vracania tovaru každého Partnera a rozhodnutie o možnosti vrátenia je výlučne na Partnerovi, nie na spoločnosti Munch.

Pri uplatnení práva na odstúpenie od zmluvy sa Používateľom odporúča, aby si prečítali a dodržiavali špecifické zásady vracania tovaru Partnera, ktorý Produkt/Balíček predal. Munch nenesie zodpovednosť za proces vracania tovaru ani za súlad politiky vracania tovaru Partnera s platnou legislatívou. Munch však môže zabezpečiť komunikáciu medzi Používateľom a Partnerom pri riešení prípadných sťažností alebo sporov. Používateľ je zodpovedný za informovanie spoločnosti Munch o riešeniach, ktoré v prípade konfliktu navrhol Partner.

9.3. Právo na vymazanie konta na Platforme Munch a riešenie vád Platformy Munch

Používateľ berie na vedomie, že svoje konto môže kedykoľvek  odstrániť  vymazaním  svojho  profilu v nastaveniach profilu na Platforme Munch.

Munch poskytuje Používateľovi prístup k Platforme Munch bezplatne. Platforma Munch sa ponúka „tak ako je“ a Munch sa nezaručuje za jej neprerušované alebo bezchybné fungovanie. Ak sa však bude Používateľ domnievať, že Platforma Munch má vadu, má právo uplatniť reklamáciu. Ak bude vada odstrániteľná, Používateľ môže požiadať o opravu a Munch sa pokúsi nahlásenú vadu v primeranom čase odstrániť. Ak je vada neodstrániteľná a bráni používaniu Platformy Munch, môže Používateľ vymazať svoje konto a odstúpiť tak od Zmluvy so spoločnosťou Munch.

Sťažnosť na Platformu Munch nemôže byť založená na skutočnosti, že Služba Munch nespĺňa subjektívne očakávania Používateľa.

Ak bude Používateľ chcieť podať sťažnosť na Platformu Munch, mal by kontaktovať spoločnosť Munch a poskytnúť nasledujúce informácie: konkrétny problém, na ktorý sa Používateľ sťažuje, a jeho dôvody, kontaktné údaje Používateľa a požadované riešenie reklamácie. Používateľ môže uplatniť reklamáciu elektronicky prostredníctvom kontaktného e-mailu Munch alebo písomne na adresu sídla Munch.

Po podaní reklamácie dostane Používateľ od spoločnosti Munch potvrdenie o tom, kedy bola reklamácia uplatnená, čoho sa týka, spôsob riešenia, ktorý Užívateľ požaduje, a predpokladaný termín vyriešenia.

follow the procedure specified in the Partner’s return policy. The right to withdrawal is conditioned by each Partner’s return policy, and the decision on the possibility of returning lies solely with the Partner, not Munch.

To exercise their right of withdrawal, Users are encouraged to consult and adhere to the specific return policy of the Partner who sold the Product/Package. Munch does not bear responsibility for the return process or for the compliance of the Partner’s return policy with current legislation. However, Munch can facilitate communication between the User and the Partner to manage any potential complaints or disputes. The User is responsible for informing Munch about the solutions proposed by the Partner in case of a conflict.

9.3. The right to delete an account on the Munch Platform and handling of defects of Munch Platform

The User acknowledges that they can delete their account at any time by deleting their profile in their profile setting on the Munch Platform.

Munch provides the User with access to the Munch Platform free of charge. The Munch Platform is offered “as is,” and Munch does not guarantee uninterrupted or defect-free operation. However, if the User considers that the Munch Platform has a defect, the User has the right to file a claim. If the defect is removable, the User may request a repair and Munch will try to remove reported defect in reasonable time. If the defect is irrepable and prevents the use of the Munch Platform, the User may delete their account and thus withdraw from the Agreement with Munch.

A complaint regarding the Munch Platform cannot be based on the fact that the Munch Service does not meet the User’s subjective expectations.

To file a complaint about Munch Platform, the User should contact Munch and provide the following information: the specific issue the User is complaining about and the reasons for it, the User’s contact details, and the desired resolution of the complaint. The User can make a complaint electronically via contact Munch e-mail or in writing to Munch registered office.

Upon filing the complaint, the User will receive a confirmation from Munch stating when the complaint was filed, what it concerns, the resolution method requested by the User and the anticipated timeline for resolution.

Munch will process the complaint promptly, but no later than within 30 calendar days. Munch will issue the User a confirmation detailing the date and method of complaint resolution, any repairs made, the duration of the complaint process, or, if applicable, the reasons for rejecting the complaint. If Munch fails to resolve the complaint within 30

Munch reklamáciu vybaví bezodkladne, najneskôr však do 30 kalendárnych dní. Munch vydá Používateľovi potvrdenie o dátume a spôsobe vybavenia reklamácie, vykonaných opravách, dobe trvania reklamačného konania, prípadne o dôvodoch zamietnutia reklamácie. Ak Munch nevybaví reklamáciu do 30 dní, má Používateľ právo odstúpiť od Zmluvy medzi Používateľom a spoločnosťou Munch.

V prípade oprávnenej reklamácie ohľadom spracovania rezervačnej objednávky má Používateľ nárok na náhradu účelne vynaložených nákladov. Nárok na tieto náklady je potrebné uplatniť do dvoch mesiacov odo dňa vrátenia rezervačného poplatku. V opačnom prípade dôjde k zániku práva Používateľa na náhradu.

days, the User has the right to withdraw from the Agreement between the User and Munch.

In the case of a justified complaint regarding the processing of reservation order, the User is entitled to reimbursement of reasonable incurred costs. These costs must be claimed within two months from the date of the reservation fee refund. Failure to do so will result in the forfeiture of the User’s right to reimbursement.

10. OTÁZKY AUTORSKÝCH PRÁV TÝKAJÚCE SA POUŽÍVANIA ROZHRANÍ MUNCH

10. COPYRIGHT ISSUES RELATING TO THE USE OF THE MUNCH INTERFACES

Rozhrania a obsah spoločnosti Munch, vrátane Platformy, webovej stránky, jej stránok sociálnych sietí a mobilnej aplikácie, sú chránené právnymi predpismi o autorských právach. Zahŕňajú, avšak bez obmedzenia, softvér, texty, obrázky, grafický dizajn, navigačnú štruktúru a všetky informácie dostupné prostredníctvom nich.

Používateľ má právo na prístup, tlač alebo sťahovanie častí tohto obsahu výlučne na osobné a nekomerčné použitie za predpokladu, že budú v plnom rozsahu zachované všetky upozornenia o autorských právach a vlastníctve. Všetky kópie vytvorené Používateľom (okrem tlačenej kópie webovej stránky) musia obsahovať nasledujúce upozornenie o autorských právach: Autorské práva © Munch – Všetky práva vyhradené.

Akékoľvek použitie, ktoré by šlo nad rámec osobných a nekomerčných účelov, vrátane, avšak bez obmedzenia, kopírovania, reprodukovania, opätovného prenosu verejnosti a/alebo akéhokoľvek skresľovania, používania, spracovania, predaja, licencovania alebo používania obsahu alebo softvéru na akýkoľvek iný účel bez predchádzajúceho výslovného písomného súhlasu Munch Europe s.r.o., je prísne zakázané a môže viesť k vzniku zodpovednosti Používateľa voči spoločnosti Munch, Používateľ tak môže byť povinný na úhradu náhrady za škodu spôsobenú Munch.

Používanie Platformy Munch a obsahu Používateľom neznamená vzdanie sa práv duševného vlastníctva alebo prevod, licencovanie alebo postúpenie v akejkoľvek forme práv duševného vlastníctva, ktoré má spoločnosť Munch alebo tretie osoby. Prístup a používanie Platformy Munch sú povolené len v súlade s platnou legislatívou týkajúcou sa ochrany  práv  duševného  a priemyselného  vlastníctva a predpokladá súhlas Používateľa s rešpektovaním týchto práv v plnom rozsahu.

Munch’s interfaces and content including the Platform, website, its social network sites and the mobile app are protected by copyright laws. These include, without limitation, the software, texts, images, graphic design, navigation structure, and all the information available through them.

The User has the right to access, to print or download parts of this content exclusively for personal and non-commercial use, provided that all copyright and property notices are fully retained. All copies made by the User (not including any hard copy of the website) must include the following copyright notice: Copyright ^© Munch – All rights reserved.

Any use that exceeds personal and non-commercial purposes, including, but not limited to, copying, reproducing, retransmitting to the public, and/or distorting in any way, the use, processing, sale, licensing, or using the content or software for any other purpose without prior explicit written consent from Munch Europe s.r.o., is strictly prohibited and may trigger the liability of the User toward Munch, the User can be thus obliged to the payment of damages as per the prejudices caused to Munch.

A User’s use of the Munch Platform and content does not imply a waiver of intellectual property rights or the transfer, licensing, or assignment in any form of the intellectual property rights held by Munch or third parties. Access and use of the Munch Platform are allowed only in accordance with applicable legislation regarding the protection of intellectual and industrial property rights and assumes the User’s full acceptance to respect these rights.

11. VYLÚČENIE POUŽÍVATEĽA Z POUŽÍVANIA PLATFORMY MUNCH

11. EXCLUSION OF THE USER FROM USING THE MUNCH PLATFORM

Munch môže podľa svojho jednostranného uváženia okamžite odstrániť Používateľa zo Služby Munch alebo pozastaviť poskytovanie Služby Munch Používateľovi, alebo odmietnuť alebo zrušiť akúkoľvek rezervačnú objednávku Používateľa, ak:

• Používateľ zneužije Službu Munch alebo spôsobí akúkoľvek škodu alebo ujmu Službe Munch alebo Partnerom a/alebo spoločnosti Munch alebo jej zamestnancom;
• Munch bude mať dôvodné presvedčenie, že Používateľ sa pri používaní Služby Munch dopúšťa podvodného konania; alebo inak neplní svoje povinnosti podľa týchto VOP;
• Používateľ sa zapája do výhražného, obťažovacieho, rasistického, sexistického alebo akéhokoľvek iného správania, ktoré Munch považuje za nevhodné voči Partnerom alebo zamestnancom Munch.

Pre odstránenie pochybností Používateľ berie na vedomie, že situácie obmedzenia prístupu opísané vyššie sú uvedené ako príklady a nie sú vyčerpávajúce.

Munch may, at its unilateral discretion, immediately remove the User from the Munch Service or suspend the User from the Munch Service, or reject or cancel any reservation order of the User, if:

• the User abuses the Munch Service or causes any damage or harm to the Munch Service or the Partners and/or Munch or Munch’s employees;
• Munch has a reasonable belief that the User is engaging in fraudulent conduct in the use of the Munch Service; or otherwise failing to comply with its obligations under these GTC;
• the User engages in threatening, harassing, racist, sexist or any other conduct that Munch considers inappropriate towards the Partners or Munch’s employees.

For the avoidance of any doubt, the User understands that the situations of access restriction or limitation described above are provided as examples and are not exhaustive.

12. VYBAVOVANIE SŤAŽNOSTÍ, VYMÁHANIE, RIEŠENIE SPOROV

12. COMPLAINT HANDLING, ENFORCEMENT, DISPUTE RESOLUTION

Zodpovednosť spoločnosti Munch je obmedzená na aspekty vyplývajúce z dostupnosti a funkčnosti Služby Munch. Partner je plne zodpovedný za plnenie Zmluvy o rezervácii a Kúpnej zmluvy uzavretej medzi Používateľom a Partnerom a za súvisiace okolnosti. Aby sme však vyhoveli Používateľom, Munch poskytuje službu zákazníckej podpory, prostredníctvom ktorej môžu Používatelia podávať akékoľvek sťažnosti alebo správy týkajúce sa Produktu/Balíčka rezervovaného prostredníctvom Platformy Munch  a/alebo  aspektov  súvisiacich  so  vzťahom s Partnerom.

Munch prevezme sťažnosť a/alebo správu predloženú Používateľom, zanalyzuje ju, nakontaktuje Partnera s cieľom zistiť skutkový stav a možné riešenia, a čo najskôr opätovne nakontaktuje Používateľa podľa nasledujúcich ustanovení.

Ak bude mať Používateľ sťažnosť na fungovanie rozhraní Munch, môže to oznámiť spoločnosti Munch prostredníctvom príslušných rozhraní (mobilná aplikácia

Munch’s liability is limited to aspects arising from the availability and functionality of the Munch Service. The Partner is fully responsible for the performance of the Reservation agreement and the Sales contract concluded between the User and the Partner and related circumstances. However, to accommodate Users, Munch provides a customer support service through which Users can submit any complaints or reports they have regarding the Product/Package reserved via the Munch Platform and/or regarding aspects related to the relationship with the Partner.

Munch will take up the complaint and/or report submitted by the User, analyze it, contact the Partner to identify the elements of the factual situation and potential solutions, and will revert to the User as soon as possible, according to the following provisions.

If the User has a complaint about the operation of the Munch interfaces, he/she may report it to Munch through

a webová stránka) alebo prostredníctvom nasledujúcich kontaktných údajov:

Kontaktné údaje centrálneho zákazníckeho servisu:

• Kontaktné údaje centrálneho zákazníckeho servisu: [email protected]
• Používateľ môže tiež využiť funkciu online chatu v Platforme Munch (live chatbox), ktorá je k dispozícii od pondelka do piatka medzi 10:00 a 19:00.

Munch odpovie na písomnú reklamáciu písomne e-mailom alebo prostredníctvom funkcie chatboxu do 30 dní, pričom uvedie dôvody, pre ktoré zamietla reklamáciu. Munch si môže ponechať kópiu odpovede po dobu v súlade so Zásadami ochrany osobných údajov.

Ak námietky vznesené Používateľom nebude možné odstrániť v priebehu reklamačného konania a ak sa iné spory vznesené Používateľom nepodarí vyriešiť v rámci rokovaní medzi zmluvnými stranami, je Používateľ oprávnený použiť nasledujúce fóra a prostriedky na uplatnenie práva.

Vyššie uvedené nemá vplyv na právo Používateľov podávať svoje sťažnosti a/alebo žiadosti akýmikoľvek právnymi prostriedkami dostupnými pre Spotrebiteľov, vrátane orgánov mimosúdneho/alternatívneho riešenia sporov, ktoré legálne poskytujú služby riešenia sporov. Ak Používateľ nebude spokojný so spôsobom vybavenia svojej reklamácie alebo sa bude domnievať, že Munch porušila jeho práva, má právo požiadať Munch o nápravu. Ak Munch odpovie na žiadosť Spotrebiteľa zamietnutím alebo neodpovie do 30 dní odo dňa odoslania žiadosti Používateľom, má Používateľ právo podať návrh na začatie alternatívneho riešenia sporu v zmysle § 12 zákona č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov. Príslušným orgánom na alternatívne riešenie sporov je Slovenská obchodná inšpekcia; e-mail: [email protected],

(https://www.soi.sk/sk/alternativne-riesenie-spotrebitelsky

ch-sporov.soi)

Alternatívne riešenie sporov Používateľa sa začína len na žiadosť Používateľa v prípade, že sa Užívateľovi nepodarilo vyriešiť spor priamo so spoločnosťou Munch. Reklamáciu je možné uplatniť do 1 roka od doručenia zamietnutia žiadosti Používateľa o nápravu zo strany spoločnosti Munch alebo po uplynutí 30-dňovej lehoty odo dňa odoslania žiadosti Používateľa o nápravu spoločnosti Munch. Používateľ môže svoj spor riešiť aj online prostredníctvom platformy RSO (Platforma na riešenie sporov online).

Európske spotrebiteľské centrum Slovenská republika, so sídlom Mlynské nivy 44/A 827 15, Bratislava 212, webová stránka: www.europskyspotrebitel.sk je kontaktným miestom podľa nariadenie Európskeho parlamentu a Rady (EÚ) č. 524/2013 z 21. mája 2013 o riešení spotrebiteľských

the appropriate interfaces (mobile application and website) or through the following contact details:

• Central customer service contact details: [email protected]
• The User may also use the live messaging functionality in the Munch Platform (live chatbox), which is available from Monday to Friday between 10 AM and 7 PM.

Munch shall reply to the written complaint in writing by e-mail or via the chatbox functionality within 30 days, giving reasons for its rejection of the complaint. Munch can keep a copy of the reply for the time period in accordance with the Privacy Policy.

If the objections raised by the User cannot be remedied in the course of the complaint procedure, and if other disputes raised by the User cannot be resolved in the course of negotiations between the parties, the User shall be entitled to use the following enforcement forums and means.

The above does not affect the right of Users to file their complaints and/or requests through any legal means available for Consumers, including through any extrajudicial/alternative dispute resolution bodies that legally provide dispute resolution services. If the User is not satisfied with the manner in which their complaint was handled or believes that Munch has violated their rights, they have the right to request a remedy from Munch. If Munch responds to the Consumer’s request with a refusal or fails to respond within 30 days from the date the request was sent by the User, the User has the right to submit a proposal for initiating alternative dispute resolution pursuant to § 12 of the Slovak Act N. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts. The competent authority for alternative dispute resolution is the Slovak Trade Inspection Authority; email: [email protected],

(https://www.soi.sk/sk/alternativne-riesenie-spotrebitelsky

ch-sporov.soi)

Alternative dispute resolution of the User dispute is initiated only at the User’s request, in the event that the User has not been able to resolve the dispute directly with Munch. The claim may be filed within 1 year from receipt of the Munch’s rejection of the User’s request for remedy, or the expiration of a 30-day period from the date the User sent the request for remedy to Munch. The User can also resolve its dispute online via the ODR platform (Online Dispute Resolution).

European Consumer Centre Slovak Republic, with its registered office at Mlynské nivy 44/A 827 15, Bratislava 212, website: www.europskyspotrebitel.sk is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online

sporov online, ktorým sa mení nariadenie (ES) č. 2006/2004 a smernica 2009/22/ES (nariadenie o riešení spotrebiteľských sporov online).

V krajnom prípade môže Používateľ predložiť vec aj príslušnému súdu.

dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

As a last resort, the User may also bring the matter before the competent court.

13.  OZNAMOVANIE NEZÁKONNÉHO OBSAHU

13.  NOTIFICATION OF THE ILLEGAL CONTENT

Munch, ako poskytovateľ služieb Platformy Munch, má pasívny a neutrálny prístup k obsahu, ktorý vytvárajú a nahrávajú na Platformu Munch Používatelia a Partneri. To znamená, že Munch vo všeobecnosti nemonitoruje obsah ani aktívne nehľadá skutočnosti alebo okolnosti, ktoré by naznačovali, že je nezákonný. Munch môže z vlastnej iniciatívy vykonať dobrovoľné vyšetrovanie alebo prijať iné opatrenia na zistenie, identifikáciu, odstránenie alebo znemožnenie prístupu k nezákonnému obsahu. Munch môže tiež prijať opatrenia nevyhnutné na zabezpečenie súladu s právnymi požiadavkami, týmito VOP alebo príkazmi regulačných orgánov. Munch však nezodpovedá za nezákonnosť, nepresnosť alebo spoľahlivosť obsahu nahraného Používateľmi a Partnermi. Munch na moderovanie obsahu nepoužíva špeciálne nástroje ani rozhodovanie založené na algoritmoch.

Munch prijíma oznámenia o výskyte obsahu v rámci Platformy Munch, ktorý oznamovateľ (napr. návštevník, Používateľ, Partner) považuje za nezákonný. Takéto oznámenie môže byť zaslané na e-mailovú adresu [email protected]. Munch umožňuje, aby oznámenie obsahovalo aspoň tieto informácie:

• dostatočne podložené vysvetlenie, prečo osoba podávajúca oznámenie tvrdí, že predmetný obsah je nezákonný,
• jasné označenie presnej elektronickej polohy obsahu, ako je napr. presná adresa URL, a ak je to potrebné, ďalšie informácie na identifikáciu nezákonného obsahu v závislosti od jeho typu,
• meno a e-mailovú adresu osoby alebo subjektu, ktorý oznámenie podáva, okrem prípadu informácií, ktoré sa považujú za informácie zahŕňajúce jeden z trestných činov uvedených v článkoch 3 až 7 smernice 2011/93/EÚ,
• vyhlásenie potvrdzujúce, že osoba alebo subjekt predkladajúci oznámenie v dobrej viere verí, že informácie a tvrdenia uvedené v oznámení sú presné a úplné.

Munch, as a service provider of the Munch Platform, takes a passive and neutral approach to the content created and uploaded to the Munch Platform by the Users and the Partners. This means that Munch generally does not monitor the content or actively search for facts or circumstances that would indicate that it is illegal. Munch may on its own initiative conduct voluntary investigations or take other measures to detect, identify, remove, or disable access to illegal content. Munch may also take necessary measures to ensure compliance with legal requirements, these GTC or orders from regulatory authorities. However, Munch is not responsible for the illegality, inaccuracy, or reliability of the content uploaded by the Users and the Partners. Munch does not use special tools or decision-making based on algorithms for content moderation.

Munch accepts notices about the appearance of the content within the Munch Platform that the notifier (e.g. visitor, User, Partner) considers to be illegal. Such notice may be sent to the e-mail address [email protected].Munch enables for the notice to contain at least following information:

• a sufficiently substantiated explanation of why the person submitting the notice alleges the content in question to be illegal,
• a clear indication of the exact electronic location of the content, such as the exact URL, and, if necessary, additional information to identify illegal content depending on its type,
• the name and email address of the person or an entity submitting the notice, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU,
• a statement confirming that a person or an entity submitting the notice believes in good faith that the information and allegations contained in the notice are accurate and complete.

If the notice contains electronic contact information of the person submitting it, Munch will send an acknowledgement of receipt of the notice without undue delay. Munch will also

Ak bude oznámenie obsahovať elektronický kontakt na osobu, ktorá ho podáva, Munch bez zbytočného odkladu zašle potvrdenie o prijatí oznámenia. Munch tiež bez zbytočného odkladu informuje takúto osobu o svojom rozhodnutí s ohľadom na informácie, ktorých sa oznámenie týka, a poskytne informácie o ďalších opravných prostriedkoch, ktoré má takáto osoba v súvislosti s týmto rozhodnutím. Ak sa spoločnosť Munch dozvie o nezákonnej činnosti, nezákonnom obsahu alebo obsahu, ktorý nie je v súlade s týmito VOP, môže podniknúť kroky na odstránenie alebo znemožnenie prístupu k nim. Alternatívne môže spoločnosť Munch uložiť používateľovi obmedzenia priradením nižšieho hodnotenia vyhľadávania obsahu, pozastavením, ukončením alebo iným obmedzením peňažných platieb, pozastavením alebo ukončením používania Platformy Munch pre takéhoto Používateľa alebo pozastavením alebo zrušením konta Používateľa. V takom prípade spoločnosť Munch poskytne všetkým dotknutým Používateľom (ak spoločnosť Munch bude mať príslušné elektronické kontaktné informácie) jasné a konkrétne odôvodnenie takéhoto obmedzenia. Ak však spoločnosť Munch dospeje k záveru, že obsah je v súlade so zákonom a týmito VOP, môže sa tiež rozhodnúť, že nebude proti takémuto obsahu konať.

Ak bude Používateľ/Partner často poskytovať zjavne nezákonný obsah, spoločnosť Munch môže pozastaviť poskytovanie svojich služieb takémuto Používateľovi/Partnerovi a prístup k platforme Munch na primeranú dobu, po vydaní predchádzajúceho upozornenia. Okrem toho, ak bude niektorá osoba často podávať zjavne neopodstatnené oznámenia, spoločnosť Munch môže po vydaní predchádzajúceho upozornenia pozastaviť spracovanie upozornení tejto osoby. Pri rozhodovaní o takýchto prípadoch spoločnosť Munch zohľadní počet zjavne nezákonných obsahových položiek alebo zjavne neopodstatnených oznámení predložených v danom časovom období, ich podiel vo vzťahu k celkovému počtu informácií alebo oznámení, závažnosť zneužitia, povahu nezákonného obsahu, dôsledky takéhoto zneužitia a zámer takejto osoby alebo Používateľa / Partnera, ak ho bude možné identifikovať.

inform such person without undue delay of its decision with respect to the information to which the notice relates and provide information on further legal remedies available to such person in relation to that decision. If Munch becomes aware of unlawful activity, illegal content or content that is inconsistent with these GTC, Munch may take action to remove or disable access to it. Alternatively, Munch may impose restrictions on the user by assigning a lower search ranking to the content, suspending, terminating or otherwise restricting monetary payments, suspending, or terminating the use of the Munch Platform to such user, or suspending or terminating user’s account. In such case, Munch will provide all affected users (If Munch has the respective electronic contact information) with a clear and specific justification for such restriction. However, if Munch assesses the content to be compliant with the law and these GTC, Munch may also decide not to act against such content.

If the User / Partner frequently provides manifestly illegal content, Munch may suspend the provision of its services to such User / Partner and access to the Munch Platform for a reasonable period of time and after issuing prior warning. In addition, if any person frequently submits manifestly unfounded notices, Munch may, upon issuance of prior warning, suspend the processing of such person’s notices. When deciding such cases, Munch shall take into account the number of clearly illegal content items or manifestly unfounded notices submitted within a a given time frame, their proportion in relation to the total number of information or the notices, the gravity of the misuse, the nature of the illegal content, the consequences of such misuse and the intent of such person or the User / Partner, if it can be identified.

14. RÔZNE USTANOVENIA

14. MISCELLANEOUS PROVISIONS

Munch je oprávnená tieto VOP kedykoľvek jednostranne zmeniť, pričom v súlade s platnými právnymi predpismi vopred oznámi takéto zmeny, keď sa stanú povinnými.

Nová verzia VOP nadobúda účinnosť ich zverejnením na Platforme Munch. Používateľ, ktorý bude mať v čase zmeny zriadené používateľské konto, dostane oznámenie o zmene VOP  na  kontaktnú  e-mailovú  adresu  uvedenú v používateľskom  konte.  Zdôrazňujeme, že ak bude

Munch is entitled to amend this GTC unilaterally at any time and will provide prior notification of such changes when they become mandatory, in accordance with applicable laws.

The new version of the GTC becomes effective upon publication on Munch Platform. The User, who will have a user account at the time of the change, will receive a notification about the change of the GTC to the contact e-mail address indicated in user account. We emphasize that

e-mailová adresa neplatná alebo sa stane nedostupnou, Munch nemôže niesť zodpovednosť za neprijatie tohto oznámenia.

Používatelia berú na vedomie, že ak nebudú súhlasiť s navrhovanými zmenami, majú možnosť prestať používať Platformu Munch a ukončiť zmluvný vzťah. Ďalšie používanie Platformy Munch alebo Služby Munch po oznámení zmien znamená výslovný súhlas s týmito zmenami.

Munch môže kedykoľvek bez predchádzajúceho upozornenia upraviť alebo odstrániť rôzne časti Platformy Munch alebo zmeniť platformu, jej funkcie alebo výber participujúcich Partnerov na Platforme Munch, a to úplne alebo čiastočne.

Používateľ má prístup k Platforme Munch iba s internetovým pripojením. Neexistujú žiadne špecifické technické požiadavky na internetové pripojenie, ale kvalita služieb Platformy Munch môže byť ovplyvnená rýchlosťou internetu.

Platforma Munch je k dispozícii na zariadeniach so systémom Android a iOS v súlade s najnovšími aktualizáciami softvéru.

Platforma Munch je dostupná vo viacerých jazykoch, ktoré je možné zmeniť v profile Používateľa.

Prezeranie a nakupovanie na Platforme Munch znamená, že Používateľ pozná technické a technologické obmedzenia internetu  a akceptuje  možnosť  chyby,  ktorá  je s technológiou spojená. Munch sa nezaručuje, že Platforma Munch splní očakávania Používateľa alebo že bude dostupná bez prerušenia, bezpečná a bezchybná. Používateľ berie na vedomie, že vzhľadom na povahu internetu môžu byť rozhrania Munch a nepretržité fungovanie Platformy Munch prerušené  aj  napriek  predchádzajúcim  znalostiam a zámerom Munch.

Munch rešpektuje a chráni osobné údaje Používateľa. S poskytnutými  údajmi  sa  bude  zaobchádzať  ako s dôvernými v súlade s platnou legislatívou a ustanoveniami Zásad ochrany osobných údajov spoločnosti Munch, nebudú poskytnuté tretím osobám inak, než ako je to potrebné na poskytovanie služby, s výnimkou prenosu medzi prevádzkovateľom a sprostredkovateľmi a inými príjemcami osobných údajov opísanými v Zásadách ochrany osobných údajov a budú používané výlučne na účely prevádzkovania rozhraní a plnenia ich zákonných povinností.

Munch môže postúpiť alebo previesť všetky alebo niektoré zo svojich práv alebo povinností vyplývajúcich z tejto zmluvy, úplne alebo čiastočne, ktorejkoľvek zo svojich dcérskych spoločností, materských spoločností alebo právnym nástupcom alebo akémukoľvek kupujúcemu alebo nadobúdateľovi obchodného majetku spoločnosti Munch

if the email address is invalid or becomes inaccessible, Munch cannot be held responsible for the non-receipt of this notification.

Users acknowledge that if they do not agree with the proposed changes, they have the option to discontinue using the Munch Platform and terminate the contractual relationship. Continuing to use the Munch Platform or Munch Service after the notification of changes implies explicit acceptance of these changes.

Munch may modify or remove various parts of the Munch Platform or change the platform, its features, or the selection of participating Partners on the Munch Platform, in whole or in part, at any time, without prior notice.

The User can access the Munch Platform only with an internet connection. There are no specific technical requirements for the internet connection, but the quality of the Munch Platform services may be affected by internet speed.

The Munch Platform is available on Android and iOS devices in accordance with the latest software updates.

The Munch Platform is available in multiple languages, which can be changed in the User’s profile.

Viewing and shopping on the Munch Platform implies the User’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology. Munch does not guarantee that the Munch Platform will meet the User’s expectations or that it will be available without interruption, safe and error-free. The User acknowledges that, due to the nature of the Internet, the Munch interfaces and the continuous operation of the Munch Platform may be interrupted despite the prior knowledge and intention of Munch.

Munch shall respect and protect the User’s personal data. The data provided shall be treated confidentially in accordance with the applicable legislation and the provisions of Munch’s Privacy Policy, shall not be disclosed to third parties other than as necessary for the performance of the service, except for the transfer between the data controller and the data processors and other recipients of personal data described in the Privacy Policy, and shall be used solely for the purpose of operating the interfaces and fulfilling their legal obligations.

Munch may assign, transfer or convey all or any of its rights or obligations hereunder, in whole or in part, to any of its subsidiaries, parents or successors in interest or to any purchaser or acquirer of the business assets of Munch in

v súvislosti so Službou bez predchádzajúceho súhlasu Používateľa.

Tieto VOP sú neoddeliteľnou súčasťou Zmluvy uzavretej medzi Používateľom a Munch na používanie Platformy Munch a jej rozhraní s uvedeným transakčným účelom. Rozdelenie tohto dokumentu na sekcie a podnadpisy slúži len na uľahčenie čítania a odkazovania, ale žiadnym spôsobom neovplyvňuje jeho obsah, výklad, aplikáciu alebo zamýšľaný transakčný účel ktorejkoľvek Zmluvnej strany v tejto Zmluve. Preto by sa táto organizácia nemala vykladať spôsobom, ktorý by ovplyvňoval alebo obmedzoval zámery alebo povinnosti strán dohodnuté v týchto VOP.

Ak by sa niektoré ustanovenie týchto VOP považovalo zo zákona za neplatné, uvedené ustanovenie (ustanovenia) sa nebude považovať za ich súčasť. Takéto vyhlásenie neplatnosti nebude mať za následok zrušenie ostatných ustanovení, ktoré zostanú platné a účinné medzi Zmluvnými stranami.

Práva a povinnosti zmluvných strán uložené týmito VOP ako aj všetky právne účinky založené Zmluvou sa budú vykladať a riadiť aktuálnym slovenským právom. Vo veciach neupravených v týchto VOP má prednosť platná slovenská legislatíva.

Zmluvné strany riešia svoje spory predovšetkým priateľskou cestou. Všetky spory vyplývajúce alebo súvisiace s touto Zmluvou (vrátane sporov o mimozmluvné nároky) alebo VOP sa predkladajú príslušnému súdu v súlade s ustanoveniami zákona č. 160/2015 Z. z., Civilný sporový poriadok, v znení neskorších predpisov.

Mobilná aplikácia Munch je dostupná pre operačné systémy iOS aj Android.

Produkty alebo balíčky zobrazené používateľovi na platforme Munch sú dynamicky prispôsobené na základe geografickej polohy používateľa alebo, ak používateľ neumožňuje sledovanie svojej geolokácie prostredníctvom súborov cookie, poradie, v ktorom sa balíčky zobrazujú, je náhodné. Tým sa zabezpečuje, že používateľ má prístup k ponukám, ktoré sú pre neho najrelevantnejšie a najvhodnejšie. Platforma Munch uprednostňuje a výrazne zobrazuje produkty alebo balíčky od partnerov, ktorí sú najbližšie k aktuálnej polohe používateľa, čím mu uľahčuje vyhľadávanie a rezerváciu položiek, ktoré si môže pohodlne vyzdvihnúť.

connection with the Service without the prior consent of the User.

These GTC are intergal part of the Agreement concluded between the User and Munch for the use of the Munch Platform and its interfaces, with the specified transactional purpose. The structuring of this document into sections and subheadings is for convenience of reading and reference only, but shall in no way affect its content, interpretation, application or the intended transactional purpose of either Party in this Agreement. Therefore, this organization should not be interpreted in a manner that affects or limits the intentions or obligations of the parties agreed upon in these GTC.

Should any provision of these GTC be deemed voidable or null and void by law, such provision(s) shall be deemed as not included. Such declaration of nullity shall not result in the nullification of the other provisions, which shall remain valid and in effect between the Parties.

The rights and obligations of the parties, imposed by these GTC, as well as all the legal effects produced by the Agreement, will be interpreted and governed by the current Slovak law. In matters not regulated in this GTC, the applicable Slovak legislation shall prevail.

The Parties shall settle their disputes primarily by amicable means. All disputes arising from or related to this Agreement (including disputes about non-contractual claims) or GTC shall be submitted to the competent court in accordance with the provisions of Act No. 160/2015 Coll. Civil Dispute Procedure, as amended.

The Munch mobile application is available for both iOS and Android operational systems.

The products or packages displayed to the user on the Munch platform are dynamically customized based on the user’s geographic location or, if the user does not allow cookies to track their geolocation, the order in which the packages are displayed is random. This ensures that the user has access to the offers that are most relevant and suitable for them. The Munch platform prioritizes and prominently displays products or packages from partners that are closest to the user’s current location, making it easier for them to find and book items that they can conveniently pick up.

PRÍLOHA I: FORMULÁR ŽIADOSTI O ODSTÚPENIE OD ZMLUVY

ANNEX I: THE WITHDRAWAL REQUEST FORM

Tento formulár je určený výhradne pre spotrebiteľov.

Vyplňte tento formulár a odošlite ho prostredníctvom chatu alebo e-mailom na adresu [email protected], iba ak si želáte odstúpiť od rezervácie:

Predmet: Žiadosť o stiahnutie

This Form is intended for use by Consumers only.

Please complete and send this form via chat or e-mail to [email protected], only if you wish to withdraw from Reservation agreement:

Subject: Withdrawal request

Dátum uzavretia rezervácie:

Meno:

Číslo objednávky:

Dôvod zrušenia:

Date of conclusion of Reservation agreement:

Name:

Order number:

Reason of the cancelation:

Date of conclusion of Reservation agreement:

Name:

Order number:

Reason of the cancelation:

Termene çi condiții generale (TCG) pentru Utilizatori Bonapp.eco SRL

În vigoare: 12.02.2026

General Terms and Conditions (GTC) for Users Bonapp.eco SRL

Effective: 12.02.2026

I. DEFINIȚII

I. DEFINITIONS

Termene çi condiții generale (TCG) – reprezintă setul de reguli și dispoziții juridice stabilite de Bonapp pentru a reglementa utilizarea platformei sale de către Utilizatori, Parteneri și orice alte părți interesate.

BonApp by Munch (denumit în continuare și “Furnizorul de servicii”) este denumirea comercială a Bonapp.eco SRL, persoana juridică de nationalitate romana, avand sediul social in România, mun. Bucuresti, Calea Victoriei nr. 190, Corp B, Etaj 1, Ap 5, Sector 1, înregistrată în Registrul Comerțului sub nr. J2021006055409, CUI 44043836. Datele de contact complete ale BonApp by Munch se regăsesc la secțiunea „Contactează-ne”.

Serviciului BonApp by Munch – ansamblul activităților și operațiunilor prin care BonApp by Munch facilitează accesul Utilizatorilor la ofertele de Produse oferite de Parteneri, prin intermediul unei platforme digitale. Această platformă este concepută pentru a oferi soluții de reducere a risipei, în special alimentare prin conectarea Utilizatorilor cu Partenerii care oferă Produse alimentare la prețuri reduse. Platforma funcționează ca un serviciu al societății informaționale, oferind posibilități variate de comandă și achiziție, cum ar fi comanda și ridicarea directă de la Parteneri.

Platforma BonApp by Munch – website-ul www.bonapp.eco, respectiv aplicația mobilă de comenzi online BonApp by Munch, disponibilă gratuit în Google Play și AppStore.

Utilizator – orice persoană fizică sau juridică care deține un cont de utilizator în cadrul Platformei BonApp by Munch accesează și folosește Platforma BonApp by Munch pentru a vizualiza și achiziționa Produse / Pachete oferite de Parteneri la prețuri avantajoase.

Partener – persoană juridică precum ar fi restaurante, magazine alimentare sau orice alt furnizor de Produse, care colaborează cu BonApp by Munch pentru a oferi Produse la prețuri avantajoase prin intermediul Platformei BonApp by Munch.

Produs: reprezintă orice Bun sau articol alimentar care este aproape de termenul de expirare sau în surplus oferite spre vânzare de către Parteneri prin intermediul Platformei BonApp by Munch. În sensul acestei definiții, Bun se referă la orice articol care este vândut de obicei de către Partener pe propriile canale de vânzare cu amănuntul, vânzarea acestuia nu este restricționată de lege (de exemplu, arme, medicamente eliberate pe bază de rețetă) și este un produs conform în conformitate cu orice reglementare aplicabilă pentru respectivul articol;

Produse cu Stoc Fluctuant: Produse care sunt disponibile pentru achiziție o perioadă de mai multe zile;

Pachet – un Produs sau o combinație selectată de Produse, oferite de către Parteneri, destinate vânzării prin intermediul platformei BonApp by Munch la prețuri avantajoase. Pachetele sunt compuse din produse care sunt aproape de termenul de expirare sau în surplus, contribuind astfel la reducerea risipei.

Contractul de vânzare – desemnează contractul încheiat între Utilizator și Partener, prin intermediul Platformei BonApp by Munch, având ca obiect unul sau mai multe Produse și/sau Pachete dintre cele oferite spre vânzare de către Partener.

Preț de bază – desemnează prețul aplicabil unui Produs / Pachet în mod obișnuit, conform deciziei și strategiei comerciale adoptate și aplicate de către Partenerul care oferă Produsul / Pachetul spre comercializare, în cadrul spațiului său propriu de vânzare (fizic și/sau online);

Preț avantajos – desemnează prețul aplicabil unui Produs / Pachet în cadrul Platformei BonApp by Munch, conform deciziei și strategiei comerciale a Partenerului, în considerarea scopului și misiunii Platformei BonApp by Munch, la care Partenerul aderă prin înrolare, de combatere și reducere a risipei, în special alimentare.

General Terms and Conditions (GTC) – represent the set of rules and legal provisions established by Bonapp to regulate the use of its platform by Users, Partners, and any other interested parties.

BonApp by Munch (also referred to as “Service Provider“) is the trade name of Bonapp.eco SRL, a Romanian legal entity with its registered office in Romania, Municipality of Bucharest, 1st District, Victory Street, No. 190, Corp B, Apartment 5, 1st Floor, registered at Trade Registry under the no. J2021006055409, CUI 44043836. The complete contact details of BonApp by Munch are available in the “Contact Us” section.

BonApp by Munch Service – the ensemble of activities and operations through which BonApp by Munch facilitates Users’ access to Product offers provided by Partners, via a digital platform. This platform is designed to offer solutions for reducing general waste, especially food waste by connecting Users with Partners who offer Products at reduced prices. The platform operates as an information society service, providing various ordering and purchasing options, such as direct order and pick-up from Partners.

BonApp by Munch Platform – the website www.bonapp.eco, respectively the BonApp by Munch mobile ordering application, available for free in Google Play and AppStore.

User – any natural or legal person who owns a user account within the BonApp by Munch Platform and accesses and uses the BonApp by Munch Platform to view and purchase Products / Packages offered by Partners at advantageous prices.

Partner – legal entity such as restaurants, food stores, or any other Product supplier, collaborating with BonApp by Munch to offer Products at advantageous prices through the BonApp by Munch Platform.

Product: represents any Good or food item that is close to their expiration date or in surplus, offered for sale by Partners through the BonApp by Munch Platform. For the purpose of this definition, Good shall refer to any item that it is usually sold by the Partner on its own retail channels, its selling is not restricted by the law (e.g. weapons, prescription drugs) and it is a compliant product according to any applicable regulation for that said item;

Products with Rolling Stock: Products available for purchase over multiple days;

Package – a Product or a selected combination of Products, offered by Partners, intended for sale through the BonApp by Munch platform at advantageous prices. Packages consist of products that are close to expiration or in surplus, thereby contributing to reducing waste.

Sales Contract – designates the contract concluded between the User and the Partner, through BonApp by Munch Platform, with respect to one or more Products and/or Packages, as offered for sale by the Partner

Standard Price – designates the price that usually applies for a Product / Package, in accordance with the commercial strategy and decision of the Partner offering the Product / Package for sale, within the Partner’s sale premises (physical and/or online);

Advantageous Price – designates the applicable price for a Product

/ Package commercialized by the Partner through BonApp by Munch Platform, in accordance with the Partner’s commercial strategy and decision, considering the purpose and mission of the BonApp by Munch Platform to which the Partner adheres to when enrolling, to prevent and combat general waste, especially food waste.

Preautorizare – reprezintă blocarea temporară a unei sume maxime potențiale pe metoda de plată a Utilizatorului la plasarea unei comenzi pentru anumite Produse sau Parteneri. Această sumă nu reprezintă o debitare finală; valoarea reală a tranzacției este stabilită ulterior, la momentul ridicării, iar orice diferență între suma blocată și valoarea finală va fi deblocată în favoarea Utilizatorului.

Bonapp Market / Delivery – reprezintă serviciul prin care Utilizatorul poate comanda Produse de la Parteneri cu opțiunea de livrare la domiciliu la o adresă specificată. Spre deosebire de Pachetele standard, aceste comenzi pot include taxe de livrare specifice și reguli diferite privind dreptul de retragere pentru produsele neperisabile. Serviciul este furnizat și operat exclusiv de către Munch Europe Kft. (o societate înmatriculată în Ungaria, cu sediul social în 1075 Budapesta, Madách Imre út 13-14, Cod de înregistrare fiscală: 27958376-2-42), distinct de Serviciul Bonapp standard furnizat de Bonapp.eco SRL.

Bonapp Club – un serviciu suplimentar oferit de Furnizorul de Servicii care completează Serviciul Bonapp, disponibil Utilizatorilor pe bază de abonament.

Taxa de utilizare a sistemului – o taxă care poate fi percepută de către Furnizorul de Servicii pentru operarea tehnică și întreținerea Platformei, care este distinctă de prețul Produselor/Pachetelor.

Pre-authorization – represents the temporary blocking of a maximum potential amount on the User’s payment method upon placing an order for specific Products or Partners. This amount does not constitute a final charge; the actual transaction value is determined later, at the time of pick-up, and any difference between the blocked amount and the final value will be released to the User.

Bonapp Market / Delivery – represents the service through which the User can order Products from Partners with the option of home delivery to a specified address. Unlike standard Packages, these orders may include specific delivery fees and different rules regarding the right of withdrawal for non-perishable items. The service is provided and operated exclusively by Munch Europe Kft. (a company incorporated in Hungary, with its registered office at 1075 Budapest, Madách Imre út 13-14, Tax ID: 27958376-2-42), distinct from the standard Bonapp Service provided by Bonapp.eco SRL.

Bonapp Club – an additional service offered by the Service Provider that supplements the Bonapp Service, available to Users on a subscription basis.

System Usage Fee – a fee that may be charged by the Service Provider for the technical operation and maintenance of the Platform, which is separate from the price of the Products/Packages

II. DESCRIEREA SERVICIULUI ȘI IDENTITATEA LUI BONAPP BY MUNCH

II. DESCRIPTION OF THE SERVICE AND THE IDENTITY OF BONAPP BY MUNCH

BonApp by Munch este un operator economic ce abordează o problemă socială și de conștientizare tot mai accentuată, respectiv risipa, în special risipa alimentară. În contextul în care legislația și normele sociale se îndreaptă spre promovarea sustenabilității și reducerea irosirii resurselor, BonApp by Munch își propune să faciliteze salvarea și valorificarea alimentelor care altfel ar fi destinate irosirii.

Platforma BonApp by Munch permite Partenerilor să ofere spre vânzare la prețuri avantajoase Produse, în special alimente aproape de termenul de expirare sau în exces, într-un mod care respectă atât nevoile consumatorilor, cât și condițiile de sustenabilitate. Astfel, BonApp by Munch contribuie la crearea unui lanț alimentar responsabil și eficient, oferind o soluție practică și convenabilă de reducere a risipei, în special alimentare, în armonie cu tendințele legislative și cu nevoia tot mai mare de conștientizare și acțiune în domeniul protecției mediului și al responsabilității sociale.

BonApp by Munch ia măsuri riguroase pentru a se asigura că toate produsele oferite prin intermediul platformei sale sunt sigure pentru consum, astfel că BonApp by Munch se angajează să colaboreze numai cu Parteneri care respectă standardele stricte privind siguranța Produselor, în special a alimentelor, Partenerii garantând astfel că produsele disponibile pe platforma BonApp by Munch sunt nu doar de calitate, dar și conform cu toate reglementările aplicabile privind siguranța alimentară.

Platforma BonApp by Munch facilitează interacțiunea între Utilizatori și Parteneri, oferindu-le acestora posibilitatea de a achiziționa Produse, în special produse alimentare printr-un proces simplu și eficient.

BonApp by Munch acționează ca un intermediar între Utilizatori și Parteneri, fără a fi implicat în producția, furnizarea, pregătirea sau orice alt aspect legat de Produse, în special produse alimentare. BonApp by Munch nu produce, nu vinde, nu achiziționează, nu stochează, nu pregătește, nu procesează, nu etichetează, nu ambalează, nu livrează și nu manipulează Produsele și/sau Pachetele. Rolul său se limitează exclusiv la oferirea unui serviciu al societății informaționale, facilitând astfel vânzarea de produse alimentare de către Parteneri către Utilizatori prin intermediul platformei sale. Toate responsabilitățile legate de executarea

BonApp by Munch is a business operator tackling a growing awareness and social problem, namely general waste, especially food waste. With legislation and social norms moving towards promoting sustainability and reducing resource wastage, BonApp by Munch aims to facilitate the saving and recovery of food that would otherwise go to waste.

BonApp by Munch platform enables Partners to offer Products, especially food for sale at favourable prices close to its expiry date or in excess, in a way that respects both consumer needs and sustainability conditions. In this way, BonApp by Munch contributes to the creation of a responsible and efficient food chain, offering a practical and convenient solution to reduce general waste, especially food waste, in line with legislative trends and the growing need for environmental and social awareness and action.

BonApp by Munch takes rigorous measures to ensure that all products offered through its platform are safe for consumption, so BonApp by Munch is committed to working only with Partners that meet strict food safety standards, thus the Partners ensuring that the products available on the BonApp by Munch platform are not only of high quality, but also compliant with all applicable Product, especially food safety regulations.

BonApp by Munch Platform facilitates interaction between Users and Partners, enabling them to purchase Products, especially food products through a simple and efficient process.

BonApp by Munch acts as an intermediary between Users and Partners, without being involved in the production, supply, preparation or any other aspect of the foods. BonApp by Munch does not manufacture, sell, purchase, store, prepare, process, label, package, deliver or handle the Products and/or Packages. Its role is limited exclusively to offering an information society service, thus facilitating the sale of Products, especially food products by Partners to Users through its platform. All responsibilities related to the

Contractului de vânzare, inclusiv calitatea și siguranța alimentelor, revin în întregime Partenerului.

Platforma BonApp by Munch prezintă Produse și Pachete ce pot fi achiziționate de către Utilizator, de la Partener, ce acționează în calitate de vânzător. În considerarea misiunii și scopului Platformei BonApp by Munch, respectiv acelea de a combate și preveni fenomenul risipei alimentare, Produsele și Pachetele prezentate în cadrul Platformei BonApp by Munch vor fi însoțite de descrieri aproximative în ceea ce privește caracteristicile acestora, urmând ca Utilizatorul să identifice în mod precis Produsele și/sau Pachetele achiziționate în momentul ridicării comenzii de la Partener. Pentru a asigura o informare corectă și completă în cadrul Platformei BonApp by Munch, Partenerii sunt solicitați să prezinte o listă de produse și/sau pachete. Produsele și/sau Pachetele achiziționate de Utilizator vor consta în / vor include produse dintre cele indicate în cadrul listei prezentate de către Partener.

Acceptarea TCG este o condiție prealabilă pentru utilizarea Platformei BonApp by Munch, care trebuie efectuată în mod expres de către Utilizator în momentul utilizării interfețelor BonApp by Munch și a Serviciului BonApp by Munch. Prin utilizarea Platformei BonApp by Munch, Utilizatorul acceptă și este de acord să fie obligat să respecte prezentele TCG și confirmă că a parcurs integral și a înțeles prevederile acestora. Totodată, Utilizatorul va confirma că a citit și a înțeles prevederile Politicii de confidențialitate BonApp by Munch, parte integrantă din aceste TCG.

Aceste TCG se aplică tuturor serviciilor de comerț electronic furnizate în România prin intermediul Platformei BonApp by Munch.

execution of the Sales Contract, including the quality and safety of the food, rest entirely with the Partner.

BonApp by Munch Platform presents Products and / or Packages that may be purchased by the User, from the Partner, acting as a seller. In consideration of the mission and purpose of BonApp by Munch Platform, to prevent and reduce the food waste phenomenon, the Products and / or Packages presented within the BonApp by Munch Platform will be accompanied by approximate descriptions with respect to their characteristics, the User will be able to precisely identify the Products and /or Packages at the moment of their pick-up from the Partner. In order to ensure a correct and complete information of the consumer within the BonApp by Munch Platform, Partners are required to present a list of products and / or packages. The Products and / or Packages purchased by the User will reside in

/ include products of those indicated within the list presented by the Partner.

Acceptance of the GTC is a prerequisite for the use of the BonApp by Munch Platform, which must be expressly done by the User when using the BonApp by Munch interfaces and the BonApp by Munch Service. By using the BonApp by Munch Platform, the User accepts and agrees to be bound by these GTC and confirms that it has fully read and understood its provisions. Also, the User will confirm that they read and understood the provisions of the BonApp by Munch’s Privacy Policy, which is an integral part of these GTC.

This GTC applies to all e-commerce services provided in Romania through the BonApp by Munch Platform.

III. CONDIȚII GENERALE DE UTILIZARE ALE PLATFORMEI BONAPP BY MUNCH

III. GENERAL CONDITIONS FOR THE USE OF BONAPP BY MUNCH PLATFORM

III.1.   Înregistrarea pe Platforma BonApp by Munch

3.1.1 Accesul la Serviciul BonApp by Munch

Accesul la funcționalitățile complete ale platformei BonApp by Munch este posibil doar pentru Utilizatorii înregistrați. Înregistrarea unui cont BonApp by Munch se poate realiza prin intermediul site-ul web BonApp by Munch și în aplicația mobilă.

3.1.2. Condiții de înregistrare

Pentru a fi un Utilizator al Platformei BonApp by Munch, este esențială îndeplinirea următoarelor cerințe:

• Utilizatorul este persoană fizică cu vârsta de peste 18 ani la momentul înregistrării;
• Utilizatorul furnizează datele de înregistrare indicate în câmpurile obligatorii. Utilizatorii se pot înregistra pe platformă doar cu propriile date personale; înregistrarea în numele unei alte persoane este interzisă.
• Utilizatorul acceptă aceste GTC și confirmă parcurgerea în integralitate și înțelegerea dispozițiilor acestora. Prin bifarea căsuțelor relevante, Utilizatorul declară că a citit, a înțeles, a acceptat și a respectat pe deplin toate dispozițiile prezentelor TCG și acceptă să fie obligat să respecte toate dispozițiile acestora.
• Utilizatorul declară că a citit și a înțeles prevederile Politicii de confidențialitate și de protecție a datelor.

• • Registration on the BonApp by Munch Platform
    • Access to the BonApp by Munch Service

Access to the full functionalities of the BonApp by Munch platform is possible only for registered users. The account can be registered via the BonApp by Munch website and mobile application.

• • • Registration Conditions

To be a User of the BonApp by Munch Platform, the following requirements must be met:

• • • • The User is a natural person over the age of 18 at the moment of the registration.
      • The User provides the registration data indicated in the mandatory fields. Users must register on the platform with their personal data only; registration in another person’s name is prohibited.
      • The user agrees to these GTC and confirms understanding and complete reading of its provisions. By checking the relevant boxes, the User declares having read, understood, accepted, and fully complied with all the provisions of these GTC and agrees to adhere to all its provisions.
      • The User declares that has read and understood the Privacy and Data Protection Policy.

În timpul procesului de înregistrare, Utilizatorul are posibilitatea de a se abona la mesajele de marketing trimise de Furnizorul de servicii sub formă de solicitări de marketing direct (newsletter) prin bifarea căsuței relevante, dar abonarea nu este o condiție pentru înregistrarea cu succes.

• • • Modalități de înregistrare

Utilizatorii se pot înregistra prin:

• • • • Prin completarea în întregime a câmpurile obligatorii ale formularului de înregistrare prin care se solicită detalii personale, cum ar fi numele de Utilizator, adresa de e-mail și numărul de telefon;
      • folosind profilul lor de Facebook, prin care utilizatorul autorizează accesul la următoarele date furnizate pe Facebook: date publice de profil, adresa de e-mail și lista de prieteni. În cazul înregistrării prin intermediul legăturii Facebook, dacă oricare dintre datele personale ale utilizatorului incluse în respectivă înregistrare pe Facebook lipsește sau este incorectă, datele personale lipsă sau incorecte trebuie să fie furnizate separat sau modificate de către utilizator în timpul procesului de înregistrare. Legătura Facebook poate fi întreruptă în orice moment prin modificarea setărilor profilului Facebook al Utilizatorului, disponibile la “Setări”.
      • folosind contul de Gmail și contul Apple ID prin care utilizatorul autorizează accesu la datele relevante pentru finalizarea înregistrării.
    • Finalizarea înregistrării

Odată ce un Utilizator îndeplinește condițiile de înregistrare și finalizează procesul de înregistrare folosind una dintre metodele indicate, contul său devine activ, permițându-i astfel să plaseze comenzi prin intermediul Platformei BonApp by Munch.

Anterior plasării unei prime comenzi prin intermediul Platformei BonApp by Munch, Utilizatorul va fi solicitat să furnizeze informații cu privire la cardul bancar ce va fi utilizat pentru efectuarea de plăți în cadrul Platformei BonApp by Munch.

• • Contractul dintre BonApp by Munch çi Utilizator

Prin finalizarea înregistrării, între Utilizator și Furnizorul de servicii se încheie un contract având ca obiect furnizarea unui serviciu al societății informaționale, în conformitate cu prevederile acestor TCG, ale oricăror alte documente ce fac parte integrantă din aceste TCG și ale cadrului legal aplicabil.

Utilizatorul recunoaște că:

• • • Furnizorul de servicii acționează ca un intermediar, facilitând interacțiunea între Utilizatori și Parteneri și oferind posibilitatea Utilizatorilor de a achiziționa produse alimentare într-un mod eficient.
    • Nu există nicio relație contractuală între Furnizorul de servicii și Utilizator în legătură cu orice aspecte ce privesc și/sau derivă din vânzarea Produselor/Pachetelor.
    • Furnizorul de servicii nu este răspunzător în legătură cu cu orice aspecte ce privesc executarea contractului încheiat între Utilizator și Partener, inclusiv dar fără a se limita la aspecte ce țin de disponibilitatea Produselor/Pachetelor, conformitatea Produselor/Pachetelor cu specificațiile furnizate și/sau cu orice cerințe legale aplicabile și/sau aspecte ce țin de securitatea/siguranța Produselor/Pachetelor, Partenerul fiind unicul responsabil în a asigura executarea contractului de vânzare încheiat cu Utilizatorul în deplină conformitate cu specificațiile furnizate prin intermediul Platformei BonApp by

During the registration process, the User has the option to subscribe to marketing messages sent by the Service Provider in the form of direct marketing requests (newsletter) by checking the relevant box, but subscription is not a condition for successful registration.

• • • Registration Methods

Users can register by:

• • • • Fully completing the mandatory fields of the registration form, requesting personal details such, email address and telephone number,
      • By using their Facebook profile, whereby the User authorises access to the following data provided on Facebook: public profile data, e-mail address and list of friends. In the case of registration using Facebook linking, if any of the User’s personal data included in the said Facebook registration is missing or incorrect, the missing or incorrect personal data must be separately provided or modified by the User during the registration process. The Facebook link can be terminated at any time by changing the settings of the User’s Facebook profile available under

„Settings”.

• • • • By using their Gmail account and Apple ID accountthrough which the user authorizes access to the relevantdata for completing the registration.
    • Completion of Registration

Once a User meets the registration conditions and completes the registration process using one of the indicated methods, their account becomes active, thus allowing them to place orders through the BonApp by Munch Platform.

Before placing a first order through the BonApp by Munch Platform, the User will be required to provide information on the bank card that will be used for payments via BonApp by Munch Platform.

3.2. The contract between BonApp by Munch and the User

By completing the registration, the User and the Service Provider shall enter into a contract having as its object the provision of an information society service, in accordance with the provisions of these GTC, any other documents that form an integral part of these GTC, and the applicable legal framework.

The User acknowledges that:

• the Service Provider acts as an intermediary, facilitatinginteraction between Users and Partners, and providing Usersthe opportunity to purchase food products efficiently.
• There is no contractual relationship between the Service Provider and the User in relation to the sale of the Products/Packages.
• The Service Provider shall not be liable in connection with for any aspects regarding the execution of the contract concluded between the User and the Partner, including but not limited to aspects related to the availability of the Products/Packages, the compliance of the Products/Packages with the provided specifications and/or any applicable legal requirements, and/or aspects related to the safety/security of the Products/Packages. The Partner is the sole responsible for ensuring the execution of the sales contract concluded with the User in full compliance with the specifications provided through the BonApp by Munch

Munch, în cadrul locației de desfacere precum și cu prevederile legale aplicabile.

• • Utilizarea Platformei BonApp by Munch

Utilizatorul se poate înregistra și naviga gratuit pe Platforma BonApp by Munch.

Utilizatorul are dreptul de a modifica/completa datele contului său în orice moment.

Utilizatorul are dreptul de a-și șterge contul înregistrat fără nicio limitare.

Furnizorul de servicii nu este răspunzător pentru niciun prejudiciu rezultat din uitarea parolei Utilizatorului sau din accesarea contului de Utilizator de către persoane neautorizate.

Utilizatorul nu se va angaja în niciun comportament care contravine prevederilor acestor TCG, ale legislației aplicabile și/sau normelor de ordine socială și bună morală, inclusiv dar fără a se limita la comportamente care:

• • • Promovează discriminarea, intoleranța, rasismul, ura, hărțuirea sau abuzul împotriva oricărui individ sau grup.
    • Încurajează un comportament care ar putea duce la răspundere civilă sau care încalcă legile sau reglementările aplicabile.
    • Încalcă sau deturnează drepturile de proprietate intelectuală, brevetele, drepturile de autor, mărcile comerciale, secretele comerciale, drepturile morale, drepturile de publicitate sau de confidențialitate ale oricărei terțe părți.
    • Promovează activități sau materiale ilegale sau dăunătoare.
    • Publică conținut violent sau amenințător sau incită la violență sau la acte de amenințare împotriva unor persoane sau entități.
    • Conține materiale defăimătoare, obscene, pornografice, vulgare sau jignitoare.
    • Conține informații frauduloase, false, înșelătoare sau înșelătoare.

• • Termeni suplimentari pentru Bonapp Market / Delivery: Utilizarea serviciului Bonapp Market / Delivery este supusă unor Termeni și Condiții Generale specifice, disponibile la https://munch.eco/terms-and-conditions/ . Utilizatorul ia la cunoștință și este de acord că serviciul Bonapp Market / Delivery este furnizat și operat exclusiv de către Munch Europe Kft. și nu de către Bonapp.eco SRL. În consecință, pentru orice tranzacție care implică Market/Livrare, relația contractuală este stabilită direct între Utilizator și Munch Europe Kft. Prin plasarea unei comenzi prin intermediul acestui serviciu, Utilizatorul ia la cunoștință și acceptă acești termeni suplimentari, care includ reguli specifice privind logistica de livrare, taxele și dreptul de retragere pentru bunurile neperisabile. În cazul unor discrepanțe privind tranzacțiile Bonapp Market / Delivery, termenii suplimentari vor prevala. Bonapp.eco SRL nu va fi trasă la răspundere pentru nicio obligație, daună sau reclamație rezultată din serviciul Market/Delivery.
  • Termeni suplimentari pentru Bonapp Club

Condițiile de utilizare a serviciului Bonapp Club, care este disponibil pe bază de abonament și completează Serviciul Bonapp, sunt reglementate de termeni și condiții separate (disponibile la: https://munch.eco/terms-and-conditions/)

Platform, at the point of sale location, and with the applicable legal provisions.

3.3.Using the BonApp by Munch Platform

The User may register and browse the BonApp by Munch Platform free of charge.

The user has the right to modify/complete their account data at any time.

The user has the right to delete their registered account without any restrictions.

The Service Provider shall not be liable for any damage resulting from the User’s forgotten password or from its access by unauthorised persons.

The User shall not engage in any conduct that contravenes the provisions of this GTC, the applicable legislation or the social order norms and good morale, including without being limited to conducts that:

• Promotes discrimination, bigotry, racism, hatred, harassment or abuse against any individual or group.
• Encourages conduct that could lead to civil liability or violates applicable laws or regulations.
• Infringes or misappropriates the intellectual property rights, patents, copyrights, trademarks, trade secrets, moral rights, rights of publicity or privacy of any third party.
• Promotes illegal or harmful activities or materials.
• Publishes violent or threatening content or incites violence or threatening acts against persons or entities.
• Contains defamatory, obscene, pornographic, vulgar or offensive material.
• Contains fraudulent, false, misleading or deceptive information.

3.4 Supplemental Terms for Bonapp Market / Delivery:

The use of the Bonapp Market / Delivery service is subject to specific General Terms and Conditions available at https://munch.eco/terms-and-conditions/ . The User acknowledges and agrees that the Bonapp Market / Delivery service is provided and operated solely by Munch Europe Kft. and not by Bonapp.eco SRL. Consequently, for any transactions involving Market/Delivery, the contractual relationship is established directly between the User and Munch Europe Kft. By placing an order through this service, the User acknowledges and agrees to these supplemental terms, which include specific rules regarding delivery logistics, fees, and the right of withdrawal for non-perishable goods. In case of discrepancies regarding Market transactions, the supplemental terms shall prevail.Bonapp.eco SRL shall not be held liable for any obligations, damages, or claims arising from the Market/Delivery service.

3.5 – Supplemental Terms for Bonapp Club:

The terms and conditions for using the Bonapp Club service, which is available on a subscription basis and supplements the Bonapp Service, are governed by separate terms and conditions at https://munch.eco/terms-and-conditions/

IV. TERMENE ȘI CONDIȚII PENTRU COMENZI PLASATE ȘI ACHIZIȚII EFECTUATE ÎN RELAȚIA CU PARTENERII ÎN CADRUL PLATFORMEI BONAPP BY MUNCH

IV. TERMS AND CONDITIONS FOR ORDERS PLACED AND PURCHASES MADE IN RELATION TO PARTNERS WITHIN THE BONAPP BY MUNCH PLATFORM

Comenzile pot fi plasate numai pe cale electronică prin intermediul Platformei BonApp by Munch. Furnizorul de servicii acceptă comenzi prin intermediul Platformei BonApp by Munch numai de la Utilizatorii înregistrați și numai dacă Utilizatorul furnizează toate datele necesare pentru comandă în întregime.

IV.1. Oferta de Produse/Pachete prezentată prin intermediul Platformei BonApp by Munch

Serviciul BonApp by Munch pune la dispoziția Utilizatorilor săi o platformă dinamică și interactivă prin care Partenerii noștri își prezintă ofertele de Produse/Pachete de Produse, inclusiv cele alimentare. Aceste Produse/Pachete conțin, în general, Bunuri sau alimente aproape de termenul de expirare sau în exces, oferite la prețuri avantajoase pentru a reduce risipa, în special cea alimentară.

Fiecare Partener își expune oferta în Platforma BonApp by Munch. BonApp by Munch redă în cadrul interfeței dedicate Produsului/Pachetului informațiile furnizate de către Partener cu privire la Produs/Pachet. Având în vedere scopul principal al Serviciului BonApp by Munch, acela de a susține combaterea și prevenirea risipei alimentare, Produsele/Pachetele pe care Partenerul le oferă prin intermediul Platformei BonApp by Munch nu pot fi identificate în mod precis la momentul plasării ofertei în cadrul Platformei, fiind astfel redate doar o serie de caracteristici generale ale Produselor/Pachetelor, fără a putea fi indicate toate informațiile privind caracteristicile Produselor/Pachetelor. Fără a aduce atingere celor de mai sus, anumite Produse disponibile pe Platforma BonApp by Munch pot fi vândute ca articole individuale, identificabile. În astfel de cazuri, aceste Produse vor fi prezentate în mod clar Utilizatorului, împreună cu toate caracteristicile și descrierile relevante furnizate de Partener. Utilizatorul va avea acces la informații complete cu privire la aceste Produse înainte de cumpărare, asigurând o transparență totală. Utilizatorul va putea identifica însă toate caracteristicile specifice ale Produselor/Pachetelor la momentul ridicării comenzii.

Pentru a menține o comunicare comercială consecventă și clară, denumirile Produselor/Pachetelor includ indicația “BonApp by Munch”, dar produsele nu sunt fabricate sau distribuite de BonApp by Munch.

Utilizatorii interesați de un anumit Produs/Pachet pot accesa detalii suplimentare făcând click pe acesta. În secțiunea „Ce ai putea primi”, Partenerii oferă informații detaliate despre Produse sau despre produsele care ar putea fi incluse în Pachet. Această secțiune este menită să ofere utilizatorilor o idee cât mai clară despre ce pot aștepta de la achiziționarea Produsului/Pachetului. Cu toate acestea, pentru produsele vândute individual, este posibil ca unele informații să lipsească sau să fie limitate, în funcție de detaliile furnizate de Partener.

În situația în care alergenii efectivi ai Produselor vândute individual sau incluse în Pachet nu sunt identificați în mod clar și neechivoc în Platformă, Utilizatorii sunt informați că rezervarea se realizează pe baza informațiilor disponibile în aplicație. Cu toate acestea, decizia finală de a accepta sau refuza Pachetul aparține Utilizatorului la momentul ridicării acestuia din locația Partenerului, unde poate verifica lista completă a alergenilor aferenți fiecărui Produs. Această procedură are rolul de a preveni orice neclarități sau discuții ulterioare privind prezența alergenilor.

În măsura în care o sumă de bani a fost blocată sau reținută la momentul rezervării, iar Utilizatorul refuză Pachetul la momentul ridicării din motivul menționat anterior, suma respectivă va fi deblocată sau restituită de îndată.

Dreptul Utilizatorului de a refuza un Pachet la punctul de ridicare din cauza informațiilor privind alergenii nu este aplicabil serviciului Bonapp Market / Delivery. Pentru comenzile Bonapp Market/Delivery, toate informațiile obligatorii, inclusiv alergenii, sunt furnizate direct pe Platformă. Având în vedere logistica livrării prin

Orders can only be placed electronically via the BonApp by Munch Platform. The Service Provider accepts orders via the BonApp by Munch Platform only from registered Users and only if the User provides all the data required for the order in full.

4.1 The offer of Products/Packages presented through the BonApp by Munch Platform

The BonApp by Munch service provides its Users with a dynamic and interactive platform through which our Partners present their offers of Products/Packages, including food Products/Packages. These Products/Packages generally contain Goods or food close to expiration or in excess, offered at advantageous prices to reduce general waste, especially food waste.

Each Partner presents their offer on the BonApp by Munch Platform. BonApp by Munch displays on the dedicated Product/Package interface the information provided by the Partner regarding the Product/Package. Given the main purpose of the BonApp by Munch Service, which is to support the fight against and prevention of food waste, the Products/Packages offered by the Partner through the BonApp by Munch Platform cannot be precisely identified at the time of placing the offer on the Platform. Therefore, only a series of general characteristics of the Products/Packages are provided, without being able to indicate all the information regarding the characteristics of the Products/Packages. Notwithstanding the above, certain Products available on the BonApp by Munch Platform may be sold as single, identifiable items. In such cases, these Products will be clearly presented to the User, along with all relevant characteristics and descriptions provided by the Partner. The User will have access to complete information regarding these Products prior to purchase, ensuring full transparency. The User will be able however to identify all the specific characteristics of the Products/Packages at the moment of pick-up.

To maintain consistent and clear commercial communication, the Products/Package names include the „BonApp by Munch” indication, but the products are not manufactured or distributed by BonApp by Munch.

Users interested in a specific Product/Package can access additional details by clicking on it. In the „What you might receive” section, Partners provide detailed information about the products that might be included in the Package. This section is intended to give users as clear as possible an idea of what to expect from purchasing the package. However, for single Products sold individually, some information may occasionally be missing or limited, depending on the details provided by the Partner.

If the actual allergens contained in the Products sold individually or included in the Package are not clearly and unequivocally identified on the Platform, Users are informed that the booking is made based on the information available in the application. However, the User retains the final decision to accept or decline the Package upon collection at the Partner’s location, where they can review the complete list of allergens for each Product. This procedure is intended to prevent any misunderstandings or disputes regarding the presence of allergens.

If an amount has been blocked or charged at the time of booking, and the User declines the Package upon collection for the aforementioned reason, the respective amount will be immediately unblocked or refunded.

The User’s right to decline a Package at the point of collection due to allergen information is not applicable to the Bonapp Market / Delivery service. For Bonapp Market/Delivery orders, all mandatory information, including allergens, is provided directly on the Platform. Due to the logistics of third-party delivery, Products cannot be

terți, Produsele nu pot fi refuzate, returnate sau rambursate la ușă în momentul livrării. Orice problemă privind informațiile despre Produsele livrate trebuie adresată prin canalul de Suport, conform definiției din Termenii suplimentari Bonapp Market / Delivery.

Datorită naturii Produselor, în special a produselor alimentare și a obiectivului nostru de a reduce risipa, conținutul Pachetelor poate varia. Nu putem oferi predictibilitate exactă privind produsele care nu se vând într-un anumit interval, astfel încât conținutul Pachetului poate diferi de la o comandă la alta. Aceasta abordare flexibilă și adaptabilă este esențială pentru îndeplinirea misiunii noastre de a minimiza risipa alimentară și de a oferi produse la prețuri accesibile clienților noștri.

• • Prețul Pachetelor

Platforma BonApp by Munch oferă Partenerilor posibilitatea de a permite Utilizatorilor să achiziționeze Produse/Pachete de produse alimentare comercializate de către Parteneri, la Prețuri avantajoase, având în vedere natura acestora – fie că sunt aproape de expirare, fie că sunt în exces. Prin intermediul Prețurilor avantajoase oferite, Partenerii urmăresc să accelereze vânzarea acestor produse, contribuind astfel la reducerea risipei alimentare.

Utilizatorul va fi informat în interfața Platformei BonApp by Munch atât despre Prețul de bază al Produsului/Pachetului, cât și despre prețul avantajos aplicabil pentru comercializarea Produsului/Pachetului prin Platforma BonApp by Munch, prețul avantajos fiind cel care va fi efectiv prețul de achitat.

Toate prețurile menționate în Platforma BonApp by Munch includ orice comisioane care pot fi aplicabile în funcție de teritoriul din care operează Utilizatorul și vor fi în moneda în vigoare pe teritoriul respectiv.

Utilizatorul recunoaște că prețurile produselor și serviciilor indicate de comercianți în Platforma BonApp by Munch nu includ întotdeauna prețul ambalajului acestora, care poate fi facturat separat Utilizatorului, dacă legislația și/sau standardele aplicabile o solicită. În mod special, dar fără a exclude orice alt caz, Utilizatorul admite că i se poate percepe separat prețul oricărui ambalaj din plastic care însoțește comanda sa.

Pentru anumiți Parteneri și anumite Produse, Prețul Avantajos afișat în Aplicație reprezintă valoarea maximă potențială a comenzii, sub rezerva procesului de preautorizare descris în Secțiunea 4.4.

Prețul Avantajos afișat pentru un Produs/Pachet reprezintă costul articolelor furnizate de Partener și nu include Taxa de utilizare a sistemului, care poate fi adăugată separat conform descrierii din Secțiunea 4.4.

• • Plasarea comenzii

Utilizatorul poate adăuga în coșul său Produsul/Pachetul selectat din oferta curentă și cantitatea acesteia și o poate comanda. Conținutul coșului poate fi modificat până la trimiterea comenzii și nu poate fi modificat după ce aceasta a fost trimisă. Trimiterea comenzii creează o obligație de plată pentru Utilizator.

Înainte de finalizare, Utilizatorul va fi redirecționat către o pagină de sumar unde poate revizui detaliile comenzii, incluzând Produsele/Pachetele selectate, cantitățile acestora și prețul total, incluzând orice taxe suplimentare sau reduceri aplicate. În această etapă, utilizatorul are oportunitatea să verifice acuratețea comenzii și să facă ajustările necesare sau să confirme comanda așa cum este.

În aceeași comandă pot fi adăugate pachete oferite de Parteneri diferiți, oferind Utilizatorilor flexibilitatea de a alege dintr-o gamă variată de produse și de a beneficia de oferte multiple într-un singur proces de cumpărare.

Ulterior, Utilizatorul trebuie să selecteze metoda preferată de plată din opțiunile disponibile pe platforma BonApp by Munch.

declined, returned, or refunded at the door upon delivery. Any issues regarding Product information for delivered items must be addressed via the Support channel as defined in the supplemental Bonapp Market / Delivery Terms.

Due to the nature of Products, especially food products and our goal to reduce waste, the content of the Packages may vary. We cannot provide exact predictability regarding the products that are not sold within a certain interval, so the content of the Package may differ from one order to another. This flexible and adaptable approach is essential for fulfilling our mission to minimize food waste and offer products at accessible prices to our consumers.

4.2. Package Price

The BonApp by Munch platform offers Partners the opportunity to provide the Users the chance to purchase Produse/Packages of food products at Advantageous Prices, considering their nature – whether they are close to expiration or in excess. Through Advantageous Prices, Partners aim to accelerate the sale of these products, thus contributing to the reduction of food waste. Users will be informed in the BonApp by Munch Platform interface about both the Standard Price of the Product/Package and the Advantageous Price applicable within BonApp by Munch Platform, which will be the actual price to be paid.

All prices mentioned on the BonApp by Munch Platform include any commissions that may be applicable depending on the territory from which the User operates and will be in the currency in force in that territory.

Users acknowledge that the prices of products and services indicated by merchants on the BonApp by Munch Platform do not always include the price of their packaging, which may be billed separately to the User if the legislation and/or applicable standards require it. In particular, but without excluding any other case, Users admit that they may be charged separately for the price of any plastic packaging that accompanies their order.

For specific Partners and Products, the Advantageous Price displayed in the App represents the maximum potential value of the order, subject to the pre-authorization process described in Section 4.4.

The Advantageous Price displayed for a Product/Package represents the cost of the items provided by the Partner and does not include the System Usage Fee, which may be added separately as described in Section 4.4.

4.3. Placing the Order

The User can add the Product/Package selected from the current offer and its quantity to his basket and order it. The contents of the basket can be changed until the order is sent, and cannot be changed after the order has been sent. The sending of the order creates a payment obligation for the User.

Before finalizing the order, the User will be redirected to a summary page where they can review the details of the order, including the selected Products/Packages, their quantities, and the total price, including any additional taxes or applied discounts. At this stage, the User has the opportunity to verify the accuracy of the order and make any necessary adjustments or confirm the order as is.

Packages offered by different partners can be added to the same order, providing Users with the flexibility to choose from a wide range of products and benefit from multiple offers in a single purchasing process.

Subsequently, the User must select their preferred payment method from the options available on the BonApp by Munch platform.

Odată ce informațiile privind plata sunt trimise și verificate, utilizatorul va primi un mesaj de confirmare pe platforma BonApp by Munch și prin email, confirmând detaliile comenzii și oferind un interval în care comanda poate fi ridicată de la Partener.

IV.4.   Plata comenzii

Plata pentru alimentele comandate se face cu cardul de credit sau cu un voucher (denumit în continuare BonApp by Munch Money) (anexa 1). În urma plății cu cardul de credit, BonApp by Munch va confirma comanda prin trimiterea unui număr de cod și va indica unde și în ce interval de timp poate fi ridicată mâncarea cu numărul de cod primit.

Utilizatorul plătește în avans prețul de achiziție al Produselor/Pachetelor. Utilizatorul poate plăti prețul de achiziție în RON prin intermediul unei plăți cu cardul de credit disponibilă prin interfața BonApp by Munch sau prin utilizarea unui voucher BonApp by Munch Money deținut. Chitanța (în toate cazurile) va fi emisă de către Partener și înmânată Utilizatorului în același timp cu primirea alimentelor. În cazul în care Utilizatorul dorește o factură, acesta va solicita acest lucru în mod expres de la Partener.

Documentul de atestare a procesării plății este emis de BonApp by Munch și transmis prin e-mail utilizatorului, având caracter pur consultativ. Acest document confirmă că plata a fost procesată, dar nu înlocuiește documentele fiscale oficiale aferente achiziției Produselor/Pachetelor.

La locația de ridicare a Produselor/Pachetelor, de la Partener, Utilizatorul va primi un bon fiscal. Acest bon fiscal este documentul fiscal justificativ care atestă achiziția și constituie dovada efectuării plății. Este responsabilitatea Partenerului să asigure că toate tranzacțiile sunt înregistrate corespunzător și că Utilizatorii primesc documentele fiscale necesare conform legislației în vigoare.

Utilizatorul recunoaște că Furnizorul de servicii poate fi îndreptățit să emită o chitanță sau o factură în numele Partenerului pe baza unui contract între Furnizorul de servicii și Partener, fără că prin această să fie prejudiciată în orice fel calitatea Furnizorului de servicii de intermediar, conform prevederilor acestor TCG.

Termenii și condițiile generale și politică de confidențialitate ale Sistemului de plăți electronice Stripe sunt disponibile în permanență pe https://stripe.com/en-ro/privacy și https://stripe.com/spc/legal. Sistemul de plăți electronice Stripe este operat de Stripe, Inc., Stripe Payments Company, 354 Oyster Point Boulevard, South San Francisco, California, 94080. Stripe este un serviciu de plată electronică care oferă o modalitate convenabilă și sigură de a plăti cu cardul de credit pe site-ul și aplicația BonApp by Munch. Furnizorul de servicii nu stochează datele instrumentului de plată, deoarece acest lucru este realizat de furnizorul de servicii de plată (Stripe).

Utilizatorul își poate îndeplini obligația de plată numai prin utilizarea metodelor de plată furnizate în cadrul Serviciului BonApp by Munch. Furnizorul de servicii are dreptul de a introduce, modifică și înceta unilateral metodele de plată individuale.

Preautorizarea plății cu preț variabil: Pentru anumiți Parteneri, Platforma va preautoriza (bloca) suma maximă afișată pe metoda de plată a Utilizatorului la plasarea comenzii. O notificare va fi afișată în Aplicație cu privire la această blocare. Valoarea finală a Pachetului este determinată înainte de sau în timpul ridicării de către angajatul Partenerului prin intermediul aplicației de partener. Utilizatorului i se va debita doar contravaloarea reală a produselor primite, orice diferență între suma blocată și prețul final fiind deblocată/rambursată. Decontarea finală și debitarea tranzacției poate avea loc în termen de 48 de ore de la momentul ridicării. Utilizatorul ia la cunoștință faptul că timpul necesar pentru deblocarea diferenței preautorizate depinde în întregime de banca

Once the payment information is submitted and verified, the user will receive a confirmation message on the BonApp by Munch platform and by email, confirming the details of the order and providing an interval in which the order can be picked up from the Partner.

4.4. Payment of the Order

Payment for the ordered food is made by credit card or by a voucher (hereinafter referred to as BonApp by Munch Money) (Annex 1). Following payment by credit card, BonApp by Munch will confirm the order by sending a code number and indicating where and within what timeframe the meal can be collected with the code number received.

The User shall pay the purchase price of the Products/Packages in advance. The User may pay the purchase price in RON by means of a credit card payment available through the BonApp by Munch interface or by a voucher BonApp by Munch Money. The receipt (in all cases) will be issued by the Partner and handed over to the User at the

same time as the food is received. If the User wants an invoice, he will expressly request this from the Partner.

The payment processing confirmation document is issued by BonApp by Munch and sent to the user via email, having a purely consultative character. This document confirms that the payment has been processed, but does not replace the official fiscal documents.

At the collection location of the Products/Packages, from the Partner, the User will receive a fiscal receipt. This fiscal receipt is the justifying fiscal document that attests the purchase and constitutes proof of payment. It is the responsibility of the Partner to ensure that all transactions are properly recorded and that Users receive the necessary fiscal documents according to the applicable legislation.

The User acknowledges that the Service Provider may be entitled to issue a receipt or invoice on behalf of the Partner on the basis of a

contract between the Service Provider and the Partner, without thereby being prejudiced in any way to the quality of the Service Provider as an intermediary, according to the provisions of these TCG.

Stripe’s electronic payment system ’General Terms and Conditions and Privacy Policy are permanently available on https://stripe.com/en-ro/privacy and https://stripe.com/spc/legal. Stripe’s electronic payment system is operated by Stripe, Inc., Stripe Payments Company, 354 Oyster Point Boulevard, South San Francisco, California, 94080. Stripe is an electronic payment service that provides a convenient and secure way to pay by credit card on the BonApp by Munch website and app. The Service Provider does not store the payment instrument data, as this is done by the payment service provider (Stripe).

The User may only fulfil his payment obligation by using the payment methods provided in the BonApp by Munch Service, the Service Provider is entitled to unilaterally introduce, change and terminate the individual payment methods.

Variable Price Pre-authorization: For specific Partners, the Platform will pre-authorize (block) the maximum displayed amount on the User’s payment method upon placing the order. A notification will be shown in the App regarding this block. The final value of the Package is determined before or during pick-up by the Partner’s employee via the B2B app. The User will be charged only for the actual value of the items received, with any difference between the blocked amount and the final price being released/refunded. The final settlement and debiting of the transaction may occur within 48 hours following the pick-up. The User acknowledges that the time required to release the pre-authorized difference depends entirely on the User’s card-issuing

emitentă a cardului Utilizatorului și de procedurile interne ale acesteia. Furnizorul de Servicii nu va fi tras la răspundere pentru nicio întârziere în disponibilitatea fondurilor deblocate cauzată de instituțiile bancare

Pentru comenzile plasate prin Bonapp Market / Delivery, se pot aplica taxe suplimentare, cum ar fi taxe de livrare sau taxe de utilizare a sistemului. Acestea vor fi afișate clar în interfața Aplicației înainte de finalizarea Comenzii și sunt reglementate suplimentar de termenii specifici Bonapp Market / Delivery.

În cazul serviciului Bonapp Club, plata taxei se efectuează pe bază de abonament, conform condițiilor specifice ale respectivului serviciu.

Taxa de utilizare a sistemului: Furnizorul de Servicii își rezervă dreptul de a introduce o Taxă de Utilizare a Sistemului pentru fiecare Comandă efectuată cu succes prin intermediul Platformei. Această taxă, dacă este aplicată, are scopul de a susține operarea tehnică, întreținerea și dezvoltarea Platformei. Cuantumul taxei este determinat de Furnizorul de Servicii ca o proporție din valoarea totală a comenzii, sub rezerva unei limite minime și maxime. Dacă este cazul, valoarea specifică a Taxei de Utilizare a Sistemului va fi afișată clar Utilizatorului în ecranul de sumar din Aplicație înainte de finalizarea Comenzii.

• • Încheierea contractului cu Partenerul

La confirmarea comenzii de către Furnizorul de servicii, se încheie un contract la distanță între Utilizator și Partenerul conectat la sistem. Data încheierii contractului este data confirmării comenzii.

• • Ridicarea comenzii

Utilizatorul poate fie să consume mâncarea în incintă, fie să o ridice, după cum decide Partenerul. În cazul luării la pachet, Partenerul are dreptul de a percepe o taxă de ambalare pe loc. Furnizorul de servicii va indica acest lucru, în măsura în care știe, pe interfața de cumpărare, dar hotărârea Partenerului va prevala.

Utilizatorii pot ridica Pachetele achiziționate de la restaurante, magazine în timpul orelor de deschidere a restaurantelor, magazinelor – valabile în ziua comenzii – în intervalul orar indicat în intervalul orar de colectare furnizat de Partener, magazin, dar nu mai târziu de sfârșitul intervalului orar de colectare.

Pentru Produsele cu Stoc Fluctuant, Utilizatorii recunosc că, deși aceste produse beneficiază de o disponibilitate extinsă pentru achiziție, acestea trebuie ridicate în ziua achiziției sau, cel târziu, în ziua următoare, în funcție de disponibilitatea Pachetului/Produsului selectat. Ridicarea trebuie efectuată în intervalul de timp specificat pe platformă pentru respectivul Pachet/Produs. Cu excepția cazului în care Utilizatorul anulează comanda în conformitate cu Secțiunea IX, neprezentarea pentru ridicarea Produsului în termenii stabiliți poate duce la pierderea dreptului asupra produsului achiziționat, fără posibilitatea de rambursare.

În momentul ridicării comenzii, Utilizatorul trebuie să prezinte Partenerului, dovada achiziției și a cantității achiziționate, prin prezentarea informațiilor aferente comenzii plasate, astfel cum acestea sunt redate în cadrul Platformei BonApp by Munch.

Este posibil ca Produsele/Pachetele să nu fie întotdeauna gata pregătite când ajunge Utilizatorul, astfel încât ridicarea acestora poate dura câteva minute. În funcție de Partener, în măsura în care acesta are mai multe produse de inclus în Pachete, poate oferi la fața locului posibilitatea Utilizatorului de a alege dintre acestea.

Tot la momentul ridicării comenzii, Utilizatorii trebuie să se asigure că produsele primite corespund din toate punctele de vedere și să pună toate întrebările referitoare la alergeni și alte aspecte, în cazul în care aceste informații nu au fost deja incluse în descrierea oferită de Partener în cadrul platformei BonApp by Munch.

bank and its internal procedures. The Service Provider shall not be held liable for any delays in the availability of the released funds caused by banking institutions.

For orders placed via Bonapp Market / Delivery, additional fees such as delivery charges or system usage fees may apply. These will be clearly displayed in the App interface prior to the finalization of the Order and are further regulated by the supplemental Bonapp Market / Delivery terms.

In the case of the Bonapp Club service, the fee is settled on a subscription basis, according to the specific terms of that service.

System Usage Fee: The Service Provider reserves the right to introduce a System Usage Fee for each successful Order placed through the Platform. This fee, if applied, is intended to support the technical operation, maintenance, and development of the Platform. The amount of the fee is determined by the Service Provider as a proportion of the total order value, subject to a minimum and maximum limit. If applicable, the specific amount of the System Usage Fee will be clearly displayed to the User in the App summary screen before the finalization of the Order.

4.5. Conclusion of the contract with the Partner

Upon confirmation of the order by the Service Provider, a distance contract is concluded between the User and the Partner connected to the system. The date of conclusion of the contract is the date of confirmation of the order.

4.5. Order Pickup

The User may either consume the food on the premises or take it away, as determined by the Partner. In the case of takeaway, the Partner is entitled to charge a packing fee on the spot. The Service Provider shall, to the best of its knowledge, indicate this on the purchase interface, but the Partner’s determination shall prevail.

The Users may collect the purchased Packages from the restaurants, shops during the opening hours of the restaurants, shops – valid on the day of ordering – in the time slot indicated in the collection time slot provided by the Partner, shop, but no later than the end of the collection time slot.

For Products with Rolling Stock, Users acknowledge that, despite the extended purchase availability, they must collect the Product on the day of purchase or, at the latest, on the following day (depending on Package / Product) availability, within the time interval specified for that Package/Product on the platform. Unless the User cancels the order in accordance with Section IX, failure to collect the Product as required,may result in the forfeiture of the purchased Product without the right to a refund.

Upon collecting the order, The User must provide proof of his purchase and the quantity thereof, by showing the order-related information as displayed on the BonApp by Munch Platform.

It is possible that the packages may not always be ready when the User arrives, thus picking them up might take a few minutes. Depending on the partner, if they have multiple products to include in the Packages, they may offer the User the opportunity to choose among these at the pickup location.

Utilizatorul ia la cunoștință faptul că stocul disponibil la Parteneri se schimbă în mod constant, stoc asupra căruia BonApp by Munch nu are niciun control, astfel încât este posibil ca Produsul comandat sau unul sau mai multe produse din Pachetul comandat să nu mai fie disponibile la momentul prezentării Utilizatorului în locația Partenerului pentru ridicare. BonApp by Munch depune toate eforturile pentru a opera actualizările necesare în cadrul Platformei BonApp by Munch, însă nu pot fi excluse situațiile în care dinamica modificărilor de stocuri intervenite la Parteneri să nu permită operarea de actualizări în cadrul Platformei BonApp by Munch în timp util.

În cazul în care, la momentul prezentării Utilizatorului spre ridicarea comenzii, Partenerul îl informează pe acesta că Produsul / Pachetul comandat nu mai este disponibil, Utilizatorul va putea solicita Furnizorului de servicii rambursarea întregii sume plătite prin Platforma BonApp by Munch.

În situația în care Partenerul îi oferă Utilizatorului și acesta acceptă un alt produs dintre cele comercializate de Partener, Utilizatorul nu mai poate solicita Furnizorului de servicii nicio rambursare.

În situația în care Utilizatorul primește de la Partener un produs/pachet cu o valoare mai mică decât produsul/pachetul comandat prin intermediul Platformei BonApp by Munch, Utilizatorul poate solicita Furnizorului de servicii să ramburseze o sumă care este calculată proporțional cu diferența de valoare față de valoarea inițială, respectiv față de Prețul Standard (i.e. suma de rambursat este egală cu diferența dintre prețul efectiv plătit de către Utilizator, pe de o parte, și prețul de bază al produsului / produselor oferite ca alternativă, astfel cum este indicat/practicat în cadrul locației Partenerului, redus cu procentul de reducere aplicabil pentru Produsul / Pachetul achiziționat de Utilizator în cadrul platformei BonApp by Munch, pe de altă parte).

La primirea Produsului/Pachetului, Utilizatorul trebuie să schimbe statusul comenzii din „Comandă acceptată” în „Completat” pe loc. În cazuri independente de voința Utilizatorului (acoperire insuficientă, achiziție de pe site-ul BonApp by Munch, lipsa internetului mobil), Utilizatorul este obligat să schimbe statusul comenzii din „Acceptat” în „Completat” cât mai curând posibil după primirea produsului/Pachetului. În cazul în care Utilizatorul nu poate face dovada primirii comenzii la fața locului, Partenerul poate refuză să livreze comanda la propria discreție. Coletele pot fi acceptate numai în ziua în care se face comanda.

Utilizatorul recunoaște că prețul de achiziție al Produsului/Pachetului care nu sunt ridicate within the pick-up interval indicated in the BonApp by Munch Platform nu va fi rambursat.

BonApp by Munch își propune să evite risipa de alimente. Prin urmare, Partenerii nu au dreptul de a produce alimente excedentare în scopul servirii Utilizatorului. Utilizatorul recunoaște că, din motivele menționate mai sus, Partenerul poate fi obligat să anuleze o comandă din cauza lipsei neprevăzute de produse vândute pe platformele BonApp by Munch. În acest caz, Utilizatorul poate solicita Furnizorului de servicii să ramburseze prețul plătit.

Este interzisă orice distribuire ulterioară în restaurante sau în scopuri comerciale a alimentelor achiziționate prin intermediul Platformei BonApp by Munch!

Also, at the time of order pickup, Users must ensure that the products meet all expectations and ask any questions regarding allergens and other aspects, in case this information was not already included in the description provided by the Partner on the BonApp by Munch Platform.

The User acknowledges that the available stock at the Partners is constantly changing, stock over which the BonApp by Munch has no control, so it is possible that the Products ordered or one or more products in the Package ordered may not longer be available at the time when the User arrivers at the Partner’s location for pick-up. BonApp by Munch makes every effort to operate the necessary updates within the BonApp by Munch Platform, but situations cannot be excluded where the dynamics of stock changes at Partners may not allow for timely updates to be operated within the BonApp by Munch Platform.

If the Partner informs the User that the Product/Package ordered is no longer available when the User presents the order for pick-up, the User may request a refund from the Service Provider of the full amount paid via the BonApp by Munch Platform.

If the Partner offers the User and the User accepts a different product from those marketed by the Partner, the User may no longer request a refund from the Service Provider.

If the User receives from the Partner a product/package of a lower value that the Product/Package ordered via BonApp by Munch Platform, the User may request the Service Provider to refund an amount that is calculated proportionally to the value difference compared to the original value (i.e. the amount to be reimbursed is an amount equal to the difference between the price actually paid by the User, on the one hand, and the Standard price of the product/package offered by the Partner, as indicated/practiced at the Partner’s location, reduced by the discount percentage applicable in the BonApp by Munch Platform to the Product/Package purchased by the User, on the other hand).

Upon receipt of the Product/Package, the User must change the status of the Order from “Order Accepted” to “Completed” on the spot,. In cases beyond the User’s control (insufficient coverage, purchase on the BonApp by Munch website, lack of mobile internet), the User shall be obliged to change the status of the order from “Accepted” to “Completed” as soon as possible after receipt of the Product/Package. If the User is unable to provide proof of receipt of the order on the spot, the Partner may refuse to deliver the order at its own discretion. The Parcels may only be accepted on the day the order is placed.

The User acknowledges that the purchase price of Product/Package not picked up within the pick-up interval indicated within the BonApp by Munch Platform will not be refunded.

BonApp by Munch aims to avoid food waste. Therefore, the Partners are not entitled to produce surplus food for the purpose of serving the User. The User acknowledges that, for the aforementioned reasons, the Partner may be forced to cancel an order due to unforeseen shortage of products sold on the BonApp by Munch platforms. In this case, the User may request the Service Provider to refund the paid price.

Any further restaurant or commercial distribution of food purchased through the BonApp by Munch Platform is prohibited!

V.  CUPOANE BONAPP BY MUNCH

V. BONAPP BY MUNCH COUPONS

Utilizatorul Serviciului BonApp by Munch poate obține un cupon BonApp by Munch prin intermediul unor campanii periodice (exemplu de campanie: Utilizatorul invită noi Utilizatori să se înregistreze la Serviciul BonApp by Munch). Utilizatorul poate utiliza

The User of the BonApp by Munch Service may obtain a BonApp by Munch Coupon through periodic campaigns (example campaign: the User invites new Users to register for the BonApp by Munch Service.)

Cuponul BonApp by Munch pentru a obține reduceri la achizițiile efectuate prin intermediul Serviciului BonApp by Munch.

Furnizorul de servicii poate stabili în mod unilateral condițiile de distribuire, utilizare și valabilitate a Cuponului BonApp by Munch conform termenelor și condițiilor specifice aplicabile fiecărui voucher ce va fi disponibil în cadrul Serviciului BonApp by Munch. Prin acceptarea acestor TCG, Utilizatorul recunoaște că Cuponul BonApp by Munch nu poate fi preschimbat în bani.

Cuponul BonApp by Munch, inclusiv „BonApp by Munch Money” astfel cum acesta este definit în Anexa 1 la prezentele GTC, vor fi distruse în cazul în care Furnizorul de servicii descoperă, suspectează sau constată că cuponul BonApp by Munch sau BonApp by Munch Money au fost utilizați în mod abuziv. În astfel de cazuri, Furnizorul de servicii poate poate solicita repararea prejudiciului cauzat.

The User may use the BonApp by Munch Coupon to obtain discounts on purchases made through the BonApp by Munch Service.

The Service Provider may unilaterally determine the conditions of distribution, use and validity of the BonApp by Munch Coupon, in accordance with the specific terms and conditions applicable to each voucher that will be available within the BonApp by Munch Service.

By accepting these GTC, the User acknowledges that the BonApp by Munch Coupon is not redeemable for cash.

The BonApp by Munch Coupon, including BonApp by Munch Money , as it is defined in Annex 1 of this TCG, will be destroyed if the Service Provider discovers, suspects or discovers that the BonApp by Munch Coupon or BonApp by Munch Money has been misused. In such cases, the Service Provider may request compensation for the damage caused.

VI. RECENZII BONAPP BY MUNCH

VI. BONAPP BY MUNCH REVIEWS

Furnizorul de servicii poate, la discreția sa, să permită Utilizatorului să partajeze conținut prin intermediul Platformei – incluzând, dar fără a se limita la, recenzii text, comentarii, fotografii, videoclipuri, înregistrări audio („Conținutul Utilizatorului”).

Conținutul Utilizatorului comunicat în acest mod reprezintă proprietatea dumneavoastră; cu toate acestea, prin comunicarea acestuia, vă exprimați acordul ca Furnizorul de servicii să utilizeze, să copieze, să dezvolte, să distribuie, să dezvăluie sau să obțină în orice alt mod un beneficiu economic de pe urma Conținutului Utilizatorului, la nivel mondial, fără limită de timp, cu rezervarea dreptului de transfer, fără obligația de a plăti redevențe și într-o manieră care se extinde la sublicențierea ulterioară, pe interfețele sale disponibile în prezent sau în viitor, chiar și în absența unei notificări sau a unui consimțământ suplimentar din partea Utilizatorului și fără a datora nicio taxă Utilizatorului sau oricărei alte persoane sau organizații. În acest caz, Utilizatorul garantează că este îndreptățit să transfere drepturile menționate mai sus și, de asemenea, că acest Conținut al Utilizatorului nu este ofensator, defăimător sau obscen și nu încalcă sau amenință drepturile terților referitoare la proprietate intelectuală, dreptul de proprietate sau viața privată, și nu are ca rezultat încălcarea legilor aplicabile. Trimiterea unei opinii este voluntară; Furnizorul de servicii nu își asumă nicio obligație pentru analizarea și afișarea continuă a recenziilor trimise.

Utilizatorul este singurul responsabil pentru oricare și toate elementele Conținutului Utilizatorului.

Furnizorul de servicii are dreptul de a monitoriza și edita Conținutul Utilizatorului, dar nu este obligat să facă acest lucru.

Furnizorul de servicii își rezervă dreptul în toate cazurile de a elimina orice Conținut al Utilizatorului sau de a dezactiva accesul la acesta, în special, dar nu exclusiv, în cazul în care:

• încalcă dreptul sau interesul legitim al oricărei persoane, așadar în special, dar nu exclusiv, dacă modul său de comunicare este profan, vulgar sau discriminatoriu, sau este capabil să aducă atingere reputației oricărei persoane, a Partenerului sau a Furnizorului de servicii;
• încalcă sau amenință drepturile unei terțe părți legate de proprietatea intelectuală; sau
• conform propriei aprecieri a Furnizorului de servicii, încalcă prevederile acestor TCG.

Utilizatorul garantează că deține dreptul deplin de dispoziție asupra Conținutului Utilizatorului pe care l-a încărcat pe Platformă (reprezentând propria sa creație intelectuală originală) sau că deține toate drepturile și permisiunile necesare din partea terților, cerute pentru transferul drepturilor ample de utilizare către Furnizorul de servicii, astfel cum sunt definite în aceste TCG.

Utilizatorul garantează, de asemenea, că încărcarea conținutului și orice utilizare a acestuia de către Furnizorul de servicii nu încalcă drepturile de autor, drepturile asupra mărcilor comerciale, drepturile personalității (inclusiv drepturile terților la propria imagine) sau alte drepturi ale unor terțe părți.

Pentru toate daunele directe și indirecte, precum și pentru pretențiile formulate de terțe părți (inclusiv amenzile administrative și costurile rezonabile de reprezentare legală) care decurg din încălcarea acestei garanții, Utilizatorul poartă întreaga răspundere și are obligația de a despăgubi Furnizorul de servicii.

The Service Provider may, at its sole discretion, allow the Usershare content through the Platform – including, but not limited to, text reviews, comments, photographs, videos, audio recordings (“User Content”).

The User Content communicated in this way is your property; however, by communicating it, you consent to the Service Provider using, copying, further developing, distributing, disclosing, or otherwise realizing economic benefit from the User Content worldwide, without time limits, reserving the right of transfer, without the obligation to pay a royalty fee, and in a manner extending to further sublicensing, whether on its currently available or future interfaces, even in the absence of further notification or consent of the User, and without owing any fee to the User or any person or organization. The User in this case warrants that they are entitled to transfer the above rights, and further, that the User Content is not offensive, defamatory, or obscene, and does not violate or threaten the rights of third parties related to intellectual property, ownership, or privacy, and does not result in the violation of applicable laws. The submission of an opinion is voluntary; the Service Provider undertakes no obligation for the continuous analysis and display of the submitted reviews.

The User is solely responsible for any and all elements of the User Content.

The Service Provider has the right to monitor and edit User Content, but is not obligated to do so. The Service Provider reserves the right in all cases to remove any User Content or disable access to it, particularly, but not exclusively, if it:

• violates the right or legitimate interest of any person, thus particularly, but not exclusively, if its manner of communication is profane, vulgar, or discriminatory, or is capable of damaging the reputation of any person, Partner, or the Service Provider;
• violates or threatens the rights of a third party related to intellectual property; or
• according to the Service Provider’s own judgment, violates the provisions of this GTC.

The User warrants that they have full right of disposal over the User Content they have uploaded to the Platform (it is their own original intellectual creation), or they possess all necessary rights and permissions from third parties required for the transfer of the broad usage rights to the Service Provider as defined in this GTC. The User further warrants that the uploading of the content and any use of it by the Service Provider does not violate the copyrights, trademark rights, personality rights (including third parties’ rights to their image), or other rights of third parties. For all direct and indirect damages and claims raised by third parties (including administrative fines and reasonable legal representation costs) arising from the breach of this warranty, the User holds full liability and liability for damages towards the Service Provider.

VII. GEOLOCAȚIA

VII. GEOLOCATION

Utilizatorul își exprimă consimțământul explicit pentru ca BonApp by Munch să acceseze datele de geolocație ale dispozitivului mobil în scopul de a identifica și afișa oferte și Parteneri locali relevanți. Acest acces se bazează exclusiv pe permisiunea activă a Utilizatorului, care poate fi revocată în orice moment prin setările dispozitivului.

Datele de geolocație pot fi partajate cu Partenerii BonApp by Munch doar în măsura necesară pentru furnizarea serviciilor solicitate de utilizator, în conformitate cu Politica de Confidențialitate a aplicației. BonApp by Munch se angajează să nu partajeze datele de geolocație cu terțe părți în scopuri comerciale fără consimțământul explicit al Utilizatorului.

The user explicitly consents for BonApp by Munch to access the mobile device’s geolocation data for the purpose of identifying and displaying relevant offers and local Partners. This access is based solely on the active permission of the User, which can be revoked at any time through the device’s settings.

Geolocation data may be shared with BonApp by Munch Partners only to the extent necessary to provide the services requested by the user, in accordance with the application’s Privacy Policy. BonApp by Munch commits not to share geolocation data with third parties for commercial purposes without the User’s explicit consent.

VIII. PROBLEME DE RĂSPUNDERE

VIII. LIABILITY ISSUES

• • Răspunderea pentru funcționalitatea Platformei BonApp by Munch

Furnizorul de servicii este responsabil exclusiv pentru funcționarea tehnică a interfețelor BonApp by Munch.

BonApp by Munch asigură accesul la Platforma BonApp by Munch Utilizatorilor înregistrați, fără a garanta funcționarea neîntreruptă sau lipsa erorilor. Este responsabilitatea Utilizatorilor să se asigure că dispun de conectivitate la internet și echipamente compatibile pentru accesarea Platformei BonApp by Munch, astfel ca BonApp by Munch nu va fi responsabilă pentru vreo întrerupere de serviciu, erori de conexiune, indisponibilitate sau erori ale acestuia, acces serviciu Internet sau întreruperi Internet sau pentru orice alte situații în afara controlului său..

Furnizorul de servicii are dreptul de a suspenda Platforma BonApp by Munch în totalitate sau parțial pentru întreținerea Platformei BonApp by Munch sau a interfețelor BonApp by Munch sau din alte motive de siguranță, fără notificare sau informare prealabilă, fără a putea fi obligat la plata vreunei despăgubiri.

• • Răspunderea pentru conținutiul din Platforma BonApp by Munch

Furnizorul de servicii nu este responsabil pentru corectitudinea, adecvarea și caracterul complet al informațiilor încărcate pe Platforma BonApp by Munch cu privire la Produse / Pachete și orice alte informații privind identitatea sau alte aspecte ce privesc Partenerii înrolați.

Utilizatorii recunosc că BonApp by Munch acționează ca simplu intermediar între ei și Partenerii, facilitând astfel posibilitatea achiziționării de produse alimentare printr-un proces simplu și eficient. Prin urmare, BonApp by Munch nu își asumă responsabilitatea pentru acuratețea informațiilor furnizate de Parteneri sau pentru orice pierdere sau prejudiciu ce ar putea rezulta din nerespectarea acestor TCG. Când o Comandă este dată prin intermediul Platformei BonApp by Munch și este acceptată de un Partener, se încheie un contract direct între Utilizator și Partenerul respectiv, iar BonApp by Munch nu este parte din acest contract.

• • Răspunderea pentru produsele oferite de către Parteneri prin intermediul Platformei BonApp by Munch

Responsabilitatea pentru caracterul adecvat și calitatea Produselor achiziționate prin intermediul Serviciului BonApp by Munch, precum și pentru caracterul adecvat al ambalajului, precum și pentru comportamentul și buna funcționare a Partenerului față de Utilizatori revine exclusiv Partenerului respectiv.

• • Responsibility for the Functionality of the BonApp by Munch Platform

The Service Provider is exclusively responsible for the technical operation of the BonApp by Munch interfaces.

BonApp by Munch ensures access to BonApp by Munch Platform for registered Users, without guaranteeing uninterrupted functioning or the absence of errors. It is the responsibility of Users to ensure they have internet connectivity and compatible equipment for accessing the Platform BonApp by Munch, thus BonApp by Munch will not be liable for any service interruption, connection errors, unavailability or errors thereof, internet service access interruptions, or for any other situations beyond its control.

The service provider has the right to suspend the BonApp by Munch Platform in whole or in part for maintenance of the BonApp by Munch Platform or the BonApp by Munch interfaces or for other security reasons, without prior notice or information, and without being obliged to pay any compensation.

• • Responsibility for the Content on the BonApp by Munch Platform

The Service Provider is not responsible for the correctness, adequacy and completeness of the information uploaded to the BonApp by Munch Platform with respect to Products/Packages and any other information regarding the identity or other aspects related to the enrolled Partners.

Users acknowledge that BonApp by Munch acts as a simple intermediary between them and the Partners, thereby facilitating the possibility of purchasing food products through a simple and efficient process. Therefore, BonApp by Munch does not assume responsibility for the accuracy of the information provided by Partners or for any loss or damage that may result from non-compliance with these GTC. When an Order is placed through the BonApp by Munch Platform and is accepted by a Partner, a direct contract is concluded between the User and the respective Partner, and BonApp by Munch is not a part of this contract.

• • Liability for products offered by Partners through the BonApp by Munch Platform

The responsibility for the suitability and quality of the Products purchased through the BonApp by Munch interfaces, as well as for the suitability of the packaging, and for the conduct and proper functioning of a Partner towards the Users, rests solely with the respective Partner.

Furnizorul de servicii facilitează contactul dintre Utilizator și Partener doar prin intermediul Platformei BonApp by Munch. Partenerul este obligat prin contractul cu Furnizorul de servicii să respecte pe deplin legislația aplicabilă funcționării acestuia, în special reglementările privind siguranța alimentară.

Partenerul este responsabil pentru furnizarea și conținutul corect al informațiilor prevăzute de lege pentru Produse/Pachete. Prestatorul de servicii acționează doar ca intermediar pentru comenzi și, prin urmare, nu este implicat în asamblarea și producerea Pachetelor, nu are nicio influență sau perspectivă asupra acestora și, prin urmare, nu este supus obligațiilor de informare prevăzute în prezenta clauză. Partenerul va furniza Furnizorului de servicii informațiile prevăzute de legislația aplicabilă înainte de publicarea acestora pe interfețele BonApp by Munch și va notifica imediat Furnizorul de servicii în cazul în care apar modificări. Partenerul este singurul responsabil pentru legalitatea, integralitatea și acuratețea comunicării datelor.

Partenerul este răspunzător față de Utilizator pentru orice obligație legală ce îi incumbă în conformitate cu legislația națională și UE aplicabilă, inclusiv dar fără a se limita la obligații legale aplicabile cu privire la informarea conformă a consumatorilor cu privire la Produse, în special produsele alimentare, inclusiv dar fără a se limita la informarea consumatorilor prin indicarea: alergenilor, substanțelor care provoacă intoleranță, coloranților alimentari, îndulcitorilor, zahărului adăugat.

Furnizorul de servicii sau Partenerul nu este responsabil pentru consecințele oricăror vicii în livrarea sau depozitarea alimentelor primite de către Utilizator. Transportul, depozitarea și utilizarea corespunzătoare a alimentelor primite sunt responsabilitatea exclusivă a Utilizatorului.

The Service Provider shall only facilitate contact between the User and the Partner through the BonApp by Munch Platform. The Partner is obliged, by the applicable law and by the contract with the Service Provider, to comply fully with the legislation applicable to their operation, in particular food safety regulations.

The Partner shall be responsible for the provision and correct content of the information required by law for the Products/Packages. The Service Provider only acts as an intermediary for orders and is therefore not involved in the assembly and production of the Packages, has no influence or insight into them and is therefore not subject to the information obligations under this clause. The Partner shall provide the Service Provider with the information required by the applicable legislation prior to its publication on the BonApp by Munch interfaces and shall notify the Service Provider immediately in the event of any changes. The Partner shall be solely responsible for the legality, completeness and accuracy of the data communication.

The Partner shall be liable to the User for any legal obligation incumbent in accordance with the applicable national and EU legislation, including but not limited to applicable legal obligations regarding the accurate information of consumers about the Products, especially food products, including but not limited to informing consumers through the indication of: allergens, intolerance causing substances, food colours, sweeteners, added sugar.

The Service Provider or the Partner shall not be liable for the consequences of any defects in the delivery or storage of the food received by the User. The proper transport, storage and use of the food received is the sole responsibility of the User.

IX. ANULAREA COMENZILOR. EXERCITAREA DREPTUL DE RETRAGERE

IX. CANCELLATION OF ORDERS. THE RIGHT OF WITHDRAWAL

IX.1.   Anularea Comenzii

Utilizatorul, în calitate de consumator, își poate anula comanda cu până la 3 ore înainte de sfârșitul intervalului de ridicare, indicate în cadrul interfeței dedicate Produsului/Pachetului oferit de Partener, cu condiția să informeze Furnizorul de servicii despre acest lucru prin intermediul serviciului pentru clienți, disponibil la adresa de e-mail: [email protected] sau prin utilizarea funcționalității de mesagerie de tip chatbot, disponibilă în cadrul aplicației între orele 10 – 19.

Anularea cu succes a comenzii va fi indicată în cadrul Platformei BonApp by Munch.

În cazul în care, în timpul recepției la fața locului, starea Produsului/Pachetului achiziționat este într-o stare improprie consumului uman, Partenerul poate oferi un produs de înlocuire. În cazul în care Utilizatorul acceptă produsul de înlocuire, executarea contractului va continua fără modificări, așa cum este descris mai sus, ținând cont de orice modificări specifice efectuate de către Utilizator.

În cazul în care Utilizatorul și Partenerul nu identifică o soluție de înlocuire, Utilizatorul va face fotografii Produsului/Pachetului și le va trimite serviciului pentru clienți, cu solicitarea de rambursare a prețului achitat. BonApp by Munch va analiza solicitarea Utilizatorului, va lua legătură cu Partenerul și va transmite Utilizatorului un răspuns în cel mai scurt timp posibil.

În cazul anulării cu succes a unei Comenzi pentru care a fost efectuată o preautorizare (conform descrierii din Secțiunea 4.4), Furnizorul de servicii va iniția deblocarea sumei preautorizate. Utilizatorul ia la cunoștință faptul că timpul efectiv necesar pentru ca sumele deblocate să devină vizibile și disponibile în contul său bancar depinde în întregime de banca emitentă a cardului Utilizatorului și de procedurile interne de procesare ale acesteia.

9.1. Cancellation Of Orders

The User as a consumer may cancel his order up to 3 hours before the end of the given pick-up window indicated on within the interface dedicated to the Product/Package offered by the Partner, provided that he informs the Service Provider via the customer service , available at the e-mail address [email protected] or by using the chatbox functionality in the BonApp by Munch Platform, available between 10AM – 7PM .

The successful cancellation of the order will be indicated within the BonApp by Munch Platform.

Product/Package is is unsuitable for human, the Partner may offer a replacement product. If the User accepts the replacement product, the performance of the contract shall continue unchanged as described above, taking into account any specific changes made by the User.

If the User and the Partner do not identify a replacement solution, the User should take photos of the Product/Package and send them to the customer service, with a request for a refund of the price paid. BonApp by Munch will review the User’s request, will contact the Partner, and will provide the User with a response as soon as possible.

In the event of a successful cancellation of an Order for which a pre-authorization was performed (as described in Section 4.4), the Service Provider will initiate the release of the pre-authorized amount. The User acknowledges that the actual time required for the released funds to become visible and available in their bank account depends entirely on the User’s card-issuing bank and its internal processing procedures.

În cazul anulării unei Comenzi de către Utilizator, Taxa de utilizare a sistemului poate fi nerambursabilă, deoarece reprezintă costul serviciului tehnic deja prestat de Platformă la momentul tranzacției. Dacă o Comandă este anulată din vina Partenerului sau a Furnizorului de Servicii, Taxa de utilizare a sistemului va fi rambursată integral.

IX.2. Dreptul de retragere

În conformitate cu legislația aplicabilă, Utilizatorul are dreptul de a se retrage dintr-un contract, adică de a returna un Produs/Pachet comandat prin intermediul Platformei BonApp by Munch, fără a invoca niciun motiv, în termen de 14 zile calendaristice de la data intrării in posesia bunurilor.

Utilizatorul înțelege și acceptă că, având în vedere scopul și misiunea Platformei BonApp by Munch, cele mai multe (sau chiar toate) dintre Produsele/Pachetele oferite la un moment dat prin intermediul Platformei BonApp by Munch sunt produse susceptibile a se deteriora sau expira rapid. Astfel, conform prevederilor legale aplicabile, ca regulă, Produsele/Pachetele oferite prin intermediul Platformei BonApp by Munch sunt exceptate de la dreptul de retragere dintr-un contract la distanță.

Cu toate acestea, în cazurile extrem de rare în care un Produs/Pachet oferit prin intermediul Platformei BonApp by Munch nu se încadrează în categoria unor produse susceptibile a se deteriora sau expira rapid iar Utilizatorul are astfel dreptul de a se retrage din contractul încheiat cu Partenerul, Utilizatorul va exercita acest drept de retragere în conformitate cu prevederile ce urmează.

Utilizatorul înțelege că BonApp by Munch acționează ca intermediar între Utilizator și Partener. Prin urmare, în situația în care Utilizatorul dorește să exercite dreptul de retragere, acesta trebuie să urmeze procedura specificată în politică de retur a Partenerului. Dreptul de retragere va fi condiționat de politică de retur a fiecărui Partener, iar decizia privind posibilitatea returnării aparține exclusiv Partenerului, nu BonApp by Munch.

Pentru a-și exercita dreptul de retragere, Utilizatorii sunt încurajați să consulte și să respecte politică de retur specifică a Partenerului care a vândut Produsul/Pachetul. BonApp by Munch nu poartă responsabilitatea pentru procesul de returnare sau pentru conformitatea politicii de retur a Partenerului cu legislația în vigoare. Totuși, BonApp by Munch poate facilita comunicarea între Utilizator și Partener pentru a gestiona orice potențiale reclamații sau diferende. Utilizatorul este responsabil să informeze BonApp by Munch despre soluțiile propuse de Partener în cazul apariției unui conflict.

In the event of an Order cancellation by the User, the System Usage Fee may be non-refundable, as it represents the cost of the technical service already provided by the Platform at the time of the transaction. If an Order is cancelled due to the fault of the Partner or the Service Provider, the System Usage Fee will be refunded in full.

9.2. The right of withdrawal

In accordance with applicable legislation, the User has the right to withdraw from a contract, meaning they can return a product ordered through the BonApp by Munch Platform, without stating any reason, within 14 calendar days from the date of taking possession of the goods.

The user understands and agrees that, given the purpose and mission of the BonApp by Munch Platform, most (or even all) of the Products/Packages offered at any given time through the BonApp by Munch Platform are goods that are likely to deteriorate or expire rapidly. Thus, according to applicable legal provisions, as a rule, the Products/Packages offered through the BonApp by Munch Platform are excluded from the right of withdrawal from a distance contract.

However, in the extremely rare cases where a Product/Package offered through the BonApp by Munch Platform does not fall into the category of goods likely to deteriorate or expire rapidly and the user thus has the right to withdraw from the contract concluded with the Partner, the user will exercise this right of withdrawal in accordance with the following provisions.

The User understands that BonApp by Munch acts as an intermediary between the User and the Partner. Therefore, should the User wish to exercise their right of withdrawal, they must follow the procedure specified in the Partner’s return policy. The right to withdrawal is conditioned by each Partner’s return policy, and the decision on the possibility of returning lies solely with the Partner, not BonApp by Munch.

To exercise their right of withdrawal, Users are encouraged to consult and adhere to the specific return policy of the Partner who sold the Product/Package. BonApp by Munch does not bear responsibility for the return process or for the compliance of the Partner’s return policy with current legislation. However, BonApp by Munch can facilitate communication between the User and the Partner to manage any potential complaints or disputes. The User is responsible for informing BonApp by Munch about the solutions proposed by the Partner in case of a conflict..

X. ASPECTE PRIVIND DREPTURILE DE AUTOR LEGATE DE UTILIZAREA INTERFEȚELOR BONAPP BY MUNCH

X. COPYRIGHT ISSUES RELATING TO THE USE OF THE BONAPP BY MUNCH INTERFACES

Interfețele și conținutul BonApp by Munch, inclusiv site-ul web, rețelele de socializare și aplicația mobilă sunt opere protejate prin drepturi de autor. Acestea cuprind, fără limitare, software-ul, textele, imaginile, designul grafic, structura de navigare și toate informațiile disponibile prin intermediul acestora.

Utilizatorul are dreptul de a accesa, de a imprima sau de a descărca părți ale ale acestui conținut exclusiv pentru uz personal și necomercial, cu condiția păstrării integrale a tuturor notificărilor de drepturi de autor și proprietate. Toate copiile realizate de către Utilizator (fără a include orice copie pe suport de hârtie a site-ului web) trebuie să includă următoarea mențiune privind drepturile de autor: Copyright ^© BonApp by Munch – Toate drepturile rezervate.

Orice utilizare care depășește scopul personal și necomercial, inclusiv, dar fără a se limita la copierea, reproducerea, retransmiterea către public și/sau denaturarea în orice mod, utilizarea, prelucrarea, vânzarea, licențierea sau utilizarea conținutului sau software-ului în orice alt scop fără obținerea prealabilă a unui consimțământ scris

BonApp by Munch’s interfaces and content including the website, its social network sites and the mobile app are protected by copyright laws. These include, without limitation, the software, texts, images, graphic design, navigation structure, and all the information available through them.

The User has the right to access, to print or download parts of this content exclusively for personal and non-commercial use, provided that all copyright and property notices are fully retained. All copies made by the User (not including any hard copy of the website) must include the following copyright notice: Copyright ^© BonApp by Munch – All rights reserved.

Any use that exceeds personal and non-commercial purposes, including, but not limited to, copying, reproducing, retransmitting to the public, and/or distorting in any way, the use, processing, sale, licensing, or using the content or software for any other purpose without prior explicit written consent from Bonapp.ecoSRL, is strictly

explicit de la Bonapp.eco SRL, este strict interzisă și poate angaja răspunderea Utilizatorului față de BonApp by Munch, acesta din urmă putând fi obligat la plata de daune-interese în mod corespunzător oricărui prejudiciu cauzat BonApp by Munch. .

Utilizarea de către un Utilizator a Platformei BonApp by Munch nu implică renunțarea la drepturile de proprietate intelectuală sau transferul, licențierea, sau cesionarea în orice formă a drepturilor de proprietate intelectuală deținute de BonApp by Munch sau de terți. Accesul și utilizarea Platforma BonApp by Munch sunt permise doar în conformitate cu legislația aplicabilă privind protecția proprietății intelectuale și industriale și presupune acceptul total al Utilizatorului de a respecta aceste drepturi.

prohibited and may trigger the liability of the User toward BonApp by Munch, the User can be thus obliged to the payment of damages as per the prejudices caused to BonApp by Munch.

A User’s use of the BonApp by Munch Platform and content does not imply a waiver of intellectual property rights or the transfer, licensing, or assignment in any form of the intellectual property rights held by BonApp by Munch or third parties. Access and use of the BonApp by Munch Platform are allowed only in accordance with applicable legislation regarding the protection of intellectual and industrial property rights and assumes the user’s full acceptance to respect these rights.

XI. VII. EXCLUDEREA UTILIZATORULUI DE LA UTILIZAREA PLATFORMEI BONAPP BY MUNCH

XI. VII. EXCLUSION OF THE USER FROM USING THE BONAPP BY MUNCH PLATFORM

Furnizorul de servicii poate, la discreția sa unilaterală, să elimine imediat Utilizatorul din Serviciul BonApp by Munch sau să suspende Utilizatorul din Serviciul BonApp by Munch, sau să respingă sau să anuleze orice comandă a Utilizatorului, dacă:

• Utilizatorul abuzează de Serviciul BonApp by Munch sau cauzează daune sau prejudicii Serviciului BonApp by Munch sau Partenerilor și/sau Furnizorului de servicii sau angajaților Furnizorului de servicii;
• Furnizorul de servicii are o convingere rezonabilă că Utilizatorul are un comportament fraudulos în utilizarea Serviciului BonApp by Munch; sau că nu își respectă obligațiile care îi revin în temeiul prezentelor TCG;
• Utilizatorul are un comportament amenințător, hărțuitor, rasist, sexist sau orice alt comportament pe care Furnizorul de servicii îl consideră nepotrivit față de Parteneri sau față de angajații Furnizorului de servicii.

Pentru evitarea oricărui dubiu, Utilizatorul înțelege că situațiile de excludere sau limitare a accesului redate mai sus sunt enumerate cu titlu exemplificativ, și nu exhaustiv.

The Service Provider may, at its unilateral discretion, immediately remove the User from the BonApp by Munch Service or suspend the User from the BonApp by Munch Service, or reject or cancel any Order of the User, if

• the User abuses the BonApp by Munch Service or causes any damage or harm to the BonApp by Munch Service or the Partners and/or the Service Provider or the Service Provider ‘s employees;
• the Service Provider has a reasonable belief that the User is engaging in fraudulent conduct in the use of the BonApp by Munch Service; or otherwise failing to comply with its obligations under these GTC;
• the User engages in threatening, harassing, racist, sexist or any other conduct that the Service Provider considers inappropriate towards the Partners or the Service Provider ‘s employees.

For the avoidance of any doubt, the User understands that the situations of access restriction or limitation described above are provided as examples and are not exhaustive.

XII. TRATAREA PLÂNGERILOR, APLICAREA LEGII, SOLUȚIONAREA LITIGIILOR

XII. VIII. COMPLAINT HANDLING, ENFORCEMENT, DISPUTE RESOLUTION

Răspunderea Furnizorului de servicii se limitează la aspecte ce derivă din disponibilitatea și funcționalitatea Serviciului BonApp by Munch. Cu toate acestea, pentru a veni în preîntâmpinarea Utilizatorilor, BonApp by Munch oferă serviciul de asistență clienți cu ajutorul căruia Utilizatorii pot transmite către BonApp by Munch orice plângeri sau sesizări pe care le au cu privire la Produsul/Pachetul comandat prin intermediul Platformei BonApp by Munch și/sau cu privire la aspecte ce țin de relația cu Partenerul.

BonApp by Munch va prelua plângerea și/sau sesizarea formulată de Utilizator, o va analiza, va contacta Partenerul în scopul identificării elementelor situației de fapt și a potențialelor soluții și va reveni către Utilizator în cel mai scurt timp posibil, conform prevederilor ce urmează.

În cazul în care Utilizatorul are o plângere cu privire la funcționarea interfețelor BonApp by Munch, acesta o poate raporta Furnizorului de servicii prin intermediul interfețelor corespunzătoare (aplicația mobilă și site-ul web) sau prin intermediul următoarelor date de contact:

Detalii de contact ale serviciului central de relații cu clienții: e-mail: [email protected]

Utilizatorul poate folosi de asemenea funcționalitatea de mesagerie live din cadrul Platformei BonApp by Munch (live chatbox) disponibil intre orele 10 – 19.

Furnizorul de servicii va răspunde în scris, prin e-mail sau prin intermediul funcționalității de mesagerie live (chatbox), în termen de

The Service provider’s liability is limited to aspects arising from the availability and functionality of the BonApp by Munch Service. However, to accommodate Users, BonApp by Munch provides a customer support service through which users can submit any complaints or reports they have regarding the Product/Package ordered via the BonApp by Munch Platform and/or regarding aspects related to the relationship with the Partner.

BonApp by Munch will take up the complaint and/or report submitted by the user, analyze it, contact the Partner to identify the elements of the factual situation and potential solutions, and will revert to the user as soon as possible, according to the following provisions.

If the User has a complaint about the operation of the BonApp by Munch interfaces, he/she may report it to the Service Provider through the appropriate interfaces (mobile application and website) or through the following contact details:

Central customer service contact details: e-mail: [email protected]

The User may also use the live messaging functionality in the BonApp by Munch Platform (live chatbox), available between 10AM – 7PM.

The Service Provider shall reply to the written complaint in writing by e-mail or via the chatbox functionality within 30 days, giving reasons

30 de zile, la reclamația scrisă, motivând respingerea acesteia. Furnizorul de servicii păstrează o copie a răspunsului timp de 3 ani și o prezintă autorităților de control la cerere.

În cazul în care obiecțiile ridicate de Utilizator nu pot fi remediate în cursul procedurii de reclamație și dacă alte litigii ridicate de Utilizator nu pot fi soluționate în cursul negocierilor dintre părți, Utilizatorul are dreptul de a utiliza următoarele foruri și mijloace de executare.

Toate cele de mai sus nu aduc atingere dreptului Utilizatorilor de a-și depune reclamațiile și/sau cererile prin orice mijloace legale disponibile pentru consumatori, inclusiv prin orice organisme extrajudiciare/alternative de soluționare a litigiilor care oferă în mod legal servicii de soluționare a litigiilor, disponibile prin accesarea următoarelor link-uri:

SAL: https://anpc.ro/ce-este-sal/ SOL:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.h ome2.show&lng=RO

De asemenea, Utilizatorii pot formula Reclamații la Autoritatea Națională privind Protecția Consumatorilor. În cazul în care utilizatorul constată o încălcare a drepturilor sale de consumator, acesta are dreptul de a depune o plângere la autoritatea de protecție a consumatorilor competentă pentru locul său de reședință. Datele de contact ale Autorității Naționale pentru Protecția Consumatorilor: Bulevardul Aviatorilor 72, București, 021 9551, https://sesizari1.anpc.ro/.

În ultimă instanță, Utilizatorul poate, de asemenea, să sesizeze instanța competentă.

for its rejection of the complaint. The Service Provider shall keep a copy of the reply for 3 years and shall present it to the inspection authorities upon request.

If the objections raised by the User cannot be remedied in the course of the complaint procedure, and if other disputes raised by the User cannot be resolved in the course of negotiations between The parties, the User shall be entitled to use the following enforcement forums and means.

The above does not affect the right of Users to file their complaints and/or requests through any legal means available for consumers, including through any extrajudicial/alternative dispute resolution bodies that legally provide dispute resolution services, available by accessing the following links:

SAL: https://anpc.ro/ce-este-sal/ SOL:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.h ome2.show&lng=RO

Also, Users can formulate complaints to the National Authority for Consumer Protection. If the User detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority competent for his/her place of residence. Contact details of the National Authority for Consumer Protection: Boulevard Aviatorilor 72, Bucharest, 021 9551, https://sesizari1.anpc.ro/.

As a last resort, the User may also bring the matter before the competent court.

XIII. IX. DISPOZIȚII DIVERSE

XIII. IX. MISCELLANEOUS PROVISIONS

Furnizorul de servicii are dreptul de a modifica unilateral prezentele TCG în orice moment și va notifica în prealabil aceste modificări atunci când acestea sunt obligatorii, în conformitate cu legile aplicabile.

Utilizatorii vor fi informați cu privire la modificarea TCG prin trimiterea unei notificări la adresa de email asociată contului fiecărui utilizator. Subliniem faptul că, în situația în care adresa de email nu este validă sau devine inaccesibilă, BonApp by Munch nu va putea fi ținut responsabil pentru nerecepționarea acestei notificări.

Utilizatorii recunosc că, dacă nu sunt de acord cu modificările propuse, au opțiunea de a renunța la utilizarea serviciului. Continuarea utilizării Platforma BonApp by Munch după momentul notificării modificărilor implică acceptul expres al acestora.

BonApp by Munch poate modifica sau elimina diferite părți ale Platformei BonApp by Munch sau poate schimba platforma și transfera datele Utilizatorilor, funcțiile acesteia sau selecția de Parteneri participanți pe Platforma BonApp by Munch parțial sau integral în orice moment, fără notificare prealabilă, asigurând continuitatea Serviciului, comunicare transparentă și tratament echitabil.

Utilizatorii pot accesa Platforma BonApp by Munch doar cu o conexiune la internet. Nu există cerințe tehnice specifice pentru conexiunea la internet, însă calitatea serviciilor platformei BonApp by Munch poate fi afectată de viteza internetului.

Platforma BonApp by Munch este disponibilă pe dispozitivele Android și IOS în conformitate cu cele mai recente actualizări software.

Platforma BonApp by Munch este disponibilă în mai multe limbi, care pot fi schimbate în profilul Utilizatorului.

Vizualizarea și efectuarea de cumpărături pe Platforma BonApp by Munch implică cunoașterea de către Utilizator a limitărilor tehnice și tehnologice ale internetului și acceptarea potențialului de eroare inerent tehnologiei. Furnizorul de servicii nu garantează că Platforma BonApp by Munch va satisface așteptările Utilizatorului sau că acesta

The Service Provider is entitled to amend this GTC unilaterally at any time and will provide prior notification of such changes when they become mandatory, in accordance with applicable laws.

Users will be informed about the changes to the GTC by sending a notification to the email address associated with each User’s account. We emphasize that if the email address is invalid or becomes inaccessible, BonApp by Munch cannot be held responsible for the non-receipt of this notification.

Users acknowledge that if they do not agree with the proposed changes, they have the option to discontinue using the BonApp by Munch Platform. Continuing to use the BonApp by Munch Platform after the notification of changes implies explicit acceptance of these changes.

BonApp by Munch may modify or remove various parts of the BonApp by Munch platform or change the platform and transfer the User data, its features, or the selection of participating Partners on the BonApp by Munch platform, in whole or in part, at any time, without prior notice, ensuring the continuity of the Service, transparent communication and fair treatment.

Users can access the BonApp by Munch Platform only with an internet connection. There are no specific technical requirements for the internet connection, but the quality of the BonApp by Munch Platform services may be affected by internet speed.

The BonApp by Munch Platform is available on Android and IOS devices in accordance with the latest software updates.

The BonApp by Munch Platform is available in multiple languages, which can be changed in the User’s profile.

Viewing and shopping on the BonApp by Munch Platform implies the User’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology. The Service Provider does not guarantee that the BonApp by Munch Platform will meet the User’s expectations or that it will be available without interruption, safe and error-free. The User

va fi disponibil fără întreruperi, sigur și fără erori. Utilizatorul recunoaște că, din cauza naturii internetului, interfețele BonApp by Munch și funcționarea continuă a Platformei BonApp by Munch pot fi întrerupte în ciuda cunoașterii și intenției prealabile a Furnizorului de servicii.

Furnizorul de servicii este operatorul de date în ceea ce privește datele cu caracter personal colectate prin intermediul platformelor și așa cum se prevede în Notificarea privind confidențialitatea. În ceea ce privește procesarea datelor, în cazul unui conflict între acest document și Politică de Confidențialitate, Politică de Confidențialitate va prevala.

Furnizorul de servicii respectă și protejează datele cu caracter personal ale Utilizatorului. Datele furnizate vor fi tratate în mod confidențial, în conformitate cu legislația aplicabilă și cu prevederile Politicii de confidențialitate a Furnizorului de servicii, nu vor fi dezvăluite către terți decât în măsura în care este necesar pentru prestarea serviciului, cu excepția transferului între operatorul de date și persoanele împuternicite de operator, și vor fi utilizate exclusiv în scopul operării interfețelor și al îndeplinirii obligațiilor legale ale acestora.

Furnizorul de servicii poate cesiona, transfera sau transmite toate sau oricare dintre drepturile sau obligațiile sale în temeiul prezentului document, în totalitate sau parțial, către oricare dintre filialele, societățile-mamă sau succesorii săi în drepturi sau către orice cumpărător sau dobânditor al activelor comerciale ale BonApp by Munch în legătură cu serviciul, fără acordul prealabil al Utilizatorului.

Prezentele TCG reprezintă un contract între Utilizator și BonApp by Munch pentru utilizarea interfețelor BonApp by Munch, având scopul tranzacțional specificat. Structurarea documentului în secțiuni și subtitluri este doar pentru a facilita lectura și trimiterea, dar nu afectează în niciun fel conținutul, interpretarea, aplicarea sau scopul tranzacțional urmărit de oricare dintre părți .Prin urmare, această organizare nu trebuie interpretată într-un mod care să afecteze sau să limiteze intențiile sau obligațiile părților convenite în aceste TCG.

Dacă oricare dintre prevederile prezentelor TCG este considerată anulabilă sau nulă de lege, respectivă(-ele) prevedere(-eri) se va(vor) considera ca neincluse. O astfel de declarare a nulității nu va duce la anularea celorlalte prevederi, care vor rămâne valabile și în vigoare între Părți.

Prin postarea de recenzii, comentarii sau evaluări, sau prin încărcarea de fotografii ale Produselor/Pachetelor pe Platformă sau pe canalele de social media asociate, menționând Serviciul, Utilizatorul acordă Furnizorului de Servicii o licență neexclusivă, gratuită, perpetuă, irevocabilă și universală de a utiliza, reproduce, modifica, adapta, publica și afișa acest conținut în scopuri de marketing, promovare și îmbunătățire a platformei. Utilizatorul ia la cunoștință faptul că nu va primi nicio compensație financiară pentru această utilizare. Utilizatorul declară și garantează că deține toate drepturile necesare asupra conținutului furnizat și că publicarea acestuia nu încalcă drepturile niciunei terțe părți. Furnizorul de Servicii își rezervă dreptul de a elimina orice conținut al Utilizatorului care este considerat inadecvat, ofensator sau care încalcă acești TCG, fără notificare prealabilă.

Bonapp.eco SRL și Munch Europe Kft. sunt entități juridice distincte în cadrul aceluiași grup de companii. Prestarea Serviciului Bonapp (ridicare personală) intră în responsabilitatea Bonapp.eco SRL, în timp ce prestarea serviciilor Bonapp Market/Delivery intră în responsabilitatea Munch Europe Kft.

Drepturile și obligațiile părților, impuse de prezentele Termene și Condiții, precum și toate efectele juridice pe care le produce prezentul acord, vor fi interpretate și guvernate de legea română în vigoare. În toate aspectele neclarificate în cadrul acestor TCG, se va face referire directă la legislația română în vigoare pentru clarificare și aplicare.

acknowledges that, due to the nature of the Internet, the BonApp by Munch interfaces and the continuous operation of the BonApp by Munch Platform may be interrupted despite the prior knowledge and intention of the Service Provider.

The Service Provider is the data controller in respect of the personal data collected through the Platforms and as set out in the Privacy Notice. Regarding data processing, in the event of any conflict between this document and the Privacy Notice, the Privacy Notice provisions shall prevail.

The Service Provider shall respect and protect the User’s personal data. The data provided shall be treated confidentially in accordance with the applicable legislation and the provisions of the Service Provider’s Privacy Policy, shall not be disclosed to third parties other than as necessary for the performance of the service, except for the transfer between the data controller and the data processors, and shall be used solely for the purpose of operating the interfaces and fulfilling their legal obligations.

The Service Provider may assign, transfer or convey all or any of its rights or obligations hereunder, in whole or in part, to any of its subsidiaries, parents or successors in interest or to any purchaser or acquirer of the business assets of BonApp by Munch in connection with the Service without the prior consent of the User.

This GTC a contract between the User and BonApp by Munch for the use of the BonApp by Munch interfaces, with the specified

transactional purpose. The structuring of this document into sections and subheadings is for convenience of reading and reference only, but shall in no way affect its content, interpretation, application or the

intended transactional purpose of either Party in this Agreement. Therefore, this organization should not be interpreted in a manner that affects or limits the intentions or obligations of the parties agreed upon in these GTC.

Should any provision of these GTC be deemed voidable or null and void by law, such provision(s) shall be deemed as not included. Such declaration of nullity shall not result in the nullification of the other provisions, which shall remain valid and in effect between the Parties.

By posting reviews, comments, or ratings, or by uploading photos of the Products/Packages on the Platform or related social media channels mentioning the Service, the User grants the Service Provider a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, and display such content for marketing, promotional, and platform improvement purposes. The User acknowledges that they will not receive any financial compensation for this use. The User represents and warrants that they hold all necessary rights to the content provided and that its publication does not violate the rights of any third party. The Service Provider reserves the right to remove any User content that is deemed inappropriate, offensive, or in violation of these GTC without prior notice.

Bonapp.eco SRL and Munch Europe Kft. are separate legal entities within the same group of companies. The provision of the Bonapp Service (pick-up) is the responsibility of Bonapp.eco SRL, while the provision of Bonapp Market/Delivery services is the responsibility of Munch Europe Kft.

The rights and obligations of the parties, imposed by these GTC, as well as all the legal effects produced by this agreement, will be interpreted and governed by the current Romanian law. In matters not regulated in this GTC, the applicable Romanian legislation shall prevail.

The Parties shall settle their disputes primarily by amicable means. The User and the Service Provider agree that the courts at the

Părțile își soluționează litigiile în principal pe cale amiabilă. Utilizatorul și furnizorul de servicii sunt de acord că instanțele

premises of the Service Provider shall have exclusive jurisdiction over disputes within the scope of this Terms and Conditions.

judecătorești de la sediul Furnizorului de servicii să aibă jurisdicție

exclusivă în cazul litigiilor din domeniul de aplicare al prezentului

contract.

Anexa I: Reguli de utilizare a cuponului cadou “BONAPP BY MUNCH Money”.

Annex I: Rules of use of the “BONAPP BY MUNCH Money” gift voucher

Scopul acestei Politici este de a defini modul în care voucherul cadou “BONAPP BY MUNCH Money” emis de BONAPP.ECO SRL (denumit în continuare “Emitent”) poate fi emis și utilizat în platforma online operat sub numele de domeniu https://BonApp by Munch.eco/ și în celelalte Puncte de Acceptare, astfel cum acestea sunt definite în cele ce urmează.

The purpose of this Policy is to define how the „BONAPP BY MUNCH Money” gift voucher issued by BONAPP.ECO SRL (hereinafter referred to as the „Issuer”) may be issued and used in the web platform operated under the domain name https://BonApp by Munch.eco/ and in the other Acceptance Points, as defined in the following.

I. Definitii

I. DEFINITIONS

Voucher Cadou: un document necondiționat, tipărit sau generat electronic, produs de către Emitent, cu semne unice de identificare, al cărui deținător are dreptul de a plăti prețul de achiziție al produselor comercializate de către Parteneri, la Punctele de Acceptare în Perioada de valabilitate, până la Valoarea de emitere.

Emitent: Bonapp.eco SRL (sediul social: România, mun. Bucuresti, Calea Victoriei nr. 190, Corp B, Etaj 1, Ap 5, Sector 1, înregistrată în Registrul Comerțului sub nr. J2021006055409, CUI 44043836)

Puncte de Acceptare: Parteneri din cadrul Platformei BonApp by Munch, unde tichetele cadou BonApp by Munch Money pot fi valorificate de către Utilizatori

Client: persoana fizică sau juridică sau altă entitate fără personalitate juridică care achiziționează, deține sau utilizează Voucherul Cadou.

Perioada de valabilitate: perioada de timp în care poate fi utilizat Voucherul Cadou, așa cum este indicat pe Voucherul Cadou prin dată sau alte mijloace clar definite.

Valoare de emitere: limita valorii Voucherului Cadou care poate fi utilizată pentru a achiziționa produse comercializate de către Parteneri prin intermediul Platformei BonApp by Munch.

Cod cupon: codul unic de identificare de pe cuponul cadou care este utilizat pentru a răscumpăra cuponul cadou în momentul achiziționării în Webshop sau în alt punct de acceptare.

Gift Voucher: a non-denominated, printed or electronically generated document produced by the Issuer with unique identification marks, the holder of which is entitled to pay the purchase price of products commercialized by Partners at the Acceptance Points within the Validity Period, up to the Issuing Value.

Issuer: Bonapp.eco SRL (registered office: Romania, Municipality of Bucharest, 1st District, Victory Street, No. 190, Corp B, Apartment 5, 1st Floor, registered at Trade Registry under the no. J2021006055409 , CUI 44043836)

Acceptance Points: Partners within the BonApp by Munch Platform where BonApp by Munch Money gift vouchers can be redeemed by Users.

Customer: the natural or legal person or other entity without legal personality who purchases, holds or uses the Gift Voucher.

Validity Period: the period of time within which the Gift Voucher can be used, as indicated on the Gift Voucher by date or other clearly defined means.

Issue Value: the limit of the value of the Gift Voucher that can be used to purchase products commercialized by Partners within the BonApp by Munch Platform.

Coupon Code: the unique identification code on the Gift Voucher which is used to redeem the Gift Voucher at the time of purchase in the Webshop or other Acceptance Point.

II. EMITEREA CUPONULUI CADOU

II. ISSUING THE GIFT VOUCHER

Un cupon cadou este un document nenominativ, care este produs prin imprimare sau prin mijloace electronice. Un cupon cadou nu reprezintă bani sau valori mobiliare.

Clientul poate achiziționa Voucherul Cadou în cadrul Platformei BonApp by Munch sau la diferitele Puncte de Acceptare.

Conținutul voucherului cadou:

• Denumirea voucherului cadou (“BONAPP BY MUNCH Money”).
• Detalii despre Emitent (denumirea societății, sediul social, numărul de identificare fiscală)
• Valoarea de emitere a cuponului cadou, care va fi stabilită în RON

A Gift Voucher is a non-nominative document, which is produced by printing or electronic means. A Gift Voucher is not money or securities.

The Customer can purchase the Gift Voucher in the BonApp by Munch Platform or at the various Acceptance Points.

Content of the Gift Voucher:

• The name of the gift voucher (“BONAPP BY MUNCH Money”)
• Details of the Issuer (company name, registered office, tax number)

• Codul cuponului
• Perioada de valabilitate
• Indicarea Punctelor de Acceptare (dacă nu este indicat, poate fi utilizat liber)

Emitentul are dreptul de a emite Voucherul cadou în valoarea stabilită de către Emitent. Emitentul poate decide unilateral să suspende sau să înceteze vânzarea Voucherelor Cadou în orice moment și fără notificare prealabilă.

Emitentul poate distruge în orice moment orice Vouchere Cadou nevândute aflate în posesia sa.

Falsificarea unui Voucher Cadou este o infracțiune și se pedepsește conform legii

Emitentul emite Voucherul cadou în diferite valori nominale. Valoarea de emitere indicată pe voucher include TVA.

Prețul de achiziție al voucherului cadou este egal cu valoarea de emitere a voucherului cadou.

Pierderea sau distrugerea voucherului cadou nu vă dă dreptul să solicitați un voucher de înlocuire sau să solicitați restituirea prețului de achiziție. Factura pentru Voucherul cadou nu înlocuiește Voucherul cadou.

Voucherul cadou nu poate fi răscumpărat.

Sunt valabile numai acele Vouchere Cadou care au fost validate de către Emitent la momentul emiterii, adică care poartă marca de emitere a Emitentului și perioada de valabilitate.

Prin achiziționarea sau obținerea unui voucher cadou în orice mod, cumpărătorul este de acord să respecte regulile în vigoare la momentul achiziționării sau obținerii voucherului cadou.

• The issue value of the Gift Voucher, which will be determined in RON
• The Coupon Code
• Validity period
• Indication of the Acceptance Points (If not indicated, it can be used freely)

The Issuer shall be entitled to issue the Gift Voucher in the amount determined by the Issuer. The Issuer may unilaterally decide to suspend or terminate the sale of the Gift Vouchers at any time without prior notice.

The Issuer may destroy any unsold Gift Vouchers in its possession at any time.

Forgery of a Gift Voucher is a criminal offence and shall be punished in accordance with the law.

The issuer issues the voucher in different denominations. The issue amount indicated on the voucher includes VAT.

The purchase price of the Gift Voucher is equal to the Issue Value of the Gift Voucher.

The loss or destruction of the Gift Voucher does not entitle you to request a replacement voucher or to claim back the purchase price. The invoice for the Gift Voucher does not replace the Gift Voucher.

The Gift Voucher may not be redeemed.

Only those Gift Vouchers are valid that were validated by the Issuer at the time of issue, i.e. that bear the Issuer’s issue mark and the validity period.

By purchasing or obtaining a gift voucher in any way, the purchaser agrees to be bound by the rules in force at the time of the purchase or obtaining the gift voucher.

III. UTILIZAREA ȘI RĂSCUMPĂRAREA VOUCHERULUI CADOU

III. USE AND REDEMPTION OF THE GIFT VOUCHER

Voucherul cadou poate fi utilizat numai în cadrul Platformei BonApp by Munch și la Punctele de acceptare prin validarea Codului de cupon de pe voucherul cadou, exclusiv pentru plata prețului de achiziție a produselor vândute acolo. Voucherul Cadou nu poate fi răscumpărat în numerar și nu se poate returna niciun ban din Voucherul Cadou.

Voucherul Cadou nu este personal și este liber transferabil. Persoana care deține Voucherul cadou este considerată titularul Voucherului cadou.

Deținătorul Voucherului Cadou are dreptul de a achiziționa produse la valoarea de emitere a Voucherului Cadou prin răscumpărarea Voucherului Cadou în perioada de valabilitate a Voucherului Cadou.

Răscumpărarea Voucherului Cadou prin introducerea Codului de cupon pe interfața pusă la dispoziție în momentul efectuării unei achiziții în cadrul Platformei BonApp by Munch.

Voucherul Cadou este utilizat de către Client prin răscumpărarea voucherului pentru un produs în cadrul Platformei BonApp by Munch sau la Punctul de Acceptare.

În timpul procesului de achiziție, valoarea de emitere de pe Voucherul Cadou, sau o parte a acesteia, va fi dedusă din suma totală de plată în funcție de suma totală. Cumpărătorul are opțiunea de a răscumpăra Voucherul Cadou în mai multe tranșe, adică, dacă nu se utilizează întreaga valoare de emisiune, suma rămasă poate fi utilizată în viitor.

În cazul în care suma de pe Voucherul Cadou nu acoperă valoarea totală a produsului achiziționat, diferența trebuie rambursată în bani.

Mai multe Vouchere Cadou pot fi răscumpărate în același timp în timpul procesului de plată în cadrul Platformei BonApp by Munch sau la Punctul de Acceptare.

The Gift Voucher can only be used in the BonApp by Munch Platform and at the Points of Acceptance by validating the Coupon Code on the Gift Voucher, exclusively for the payment of the purchase price of the products sold there. The Gift Voucher is not redeemable for cash and no money may be returned from the Gift Voucher.

The Gift Voucher is not personal and is freely transferable. The person holding the Gift Voucher shall be deemed to be the holder of the Gift Voucher.

The holder of the Gift Voucher is entitled to purchase products at the Issue Value of the Gift Voucher by redeeming the Gift Voucher within the Validity Period of the Gift Voucher.

Redeeming the Gift Voucher by entering the Coupon Code on the interface provided when making a purchase in the BonApp by Munch Platform.

The Gift Voucher is used by the Customer redeeming the voucher for a product on the BonApp by Munch Platform or at the Point of Acceptance.

During the purchase process, the issue value on the Gift Voucher, or a part thereof, will be deducted from the total amount payable based on the total amount. The Buyer has the option to redeem the Gift Voucher in several installments, i.e. if the full Issue Value is not used, the remaining amount can be used in the future.

If the amount on the Gift Voucher does not cover the total amount of the product purchased, the balance must be refunded in money.

Multiple Gift Vouchers may be redeemed at one time during the checkout process within the BonApp by Munch Platform or at the Acceptance Point.

Perioada de valabilitate a Voucherelor Cadou este perioada indicată pe Voucherul Cadou. În cazul în care perioada de valabilitate indicată pe Voucherul cadou expiră, posibilitatea de utilizare a Voucherului cadou încetează, iar Voucherul cadou devine invalid. Nu este posibilă prelungirea perioadei de valabilitate a voucherului cadou.

Voucherul cadou nu este legat de o persoană, este liber transferabil oricui și poate fi utilizat liber de oricine. Ca urmare a prevederilor acestei clauze, Emitentul nu va fi răspunzător în niciun fel în legătură cu utilizarea Voucherului Cadou de către o altă persoană decât cea îndreptățită să îl utilizeze. În acest context, Emitentul nu va fi obligat să verifice dacă persoana care răscumpără Voucherul Cadou este de fapt îndreptățită să beneficieze de răscumpărarea Voucherului Cadou.

Posesorul Voucherului Cadou este obligat să păstreze confidențialitatea Codului de cupon necesar pentru răscumpărare. Emitentul își declină în totalitate orice responsabilitate și exclude plata oricărei compensații sau despăgubiri și furnizarea unui nou Voucher cadou în cazul în care Codul cuponului este răscumpărat de o terță parte, alta decât deținătorul Voucherului cadou.

The validity period of the Gift Vouchers is the period indicated on the Gift Voucher. If the validity period indicated on the Gift Voucher expires, the possibility of using the Gift Voucher ceases and the Gift Voucher becomes invalid. It is not possible to extend the validity period of the Gift Voucher.

The Gift Voucher is not linked to a person, it is freely transferable to anyone and can be freely used by anyone. As a result of the provisions of this clause, the Issuer shall not be liable in any respect in connection with the use of the Gift Voucher by any person other than the person entitled to use it. In this context, the Issuer shall not be obliged to verify whether the person redeeming the Gift Voucher is in fact entitled to the benefit of the redemption of the Gift Voucher.

The holder of the Gift Voucher is obliged to keep the Coupon Code required for redemption confidential. The Issuer fully disclaims any liability and excludes the payment of any compensation or indemnity and the provision of a new Gift Voucher in the event that the Coupon Code is redeemed by a third party other than the holder of the Gift Voucher.

IV. DISPOZIȚII DIVERSE

IV. MISCELLANEOUS PROVISIONS

Prin cumpărarea sau obținerea în orice mod a unui voucher cadou, clientul este de acord să respecte prevederile prezentului regulament.

Cu excepția cazului în care se prevede altfel în prezentele Reguli, relația de vânzare pentru achiziționarea unui Voucher cadou și relația de vânzare pentru răscumpărarea unui Voucher cadou sunt guvernate de prevederile Termenilor și condițiilor generale ale magazinului online și de regulile aferente.

Emitentul își rezervă dreptul de a modifica unilateral și în orice moment dispozițiile prezentului Regulament, fără a aduce atingere perioadei de valabilitate a Voucherelor Cadou achiziționate înainte de modificare.

By purchasing or obtaining a Gift Voucher in any way, the Customer agrees to be bound by the provisions of these Rules.

Unless otherwise provided for in these Rules, the sales relationship for the purchase of a Gift Voucher and the sales relationship for the redemption of a Gift Voucher shall be governed by the provisions of the General Terms and Conditions of the Webshop and its related rules.

The Issuer reserves the right to unilaterally amend the provisions of these Rules at any time, without prejudice to the validity period of the Gift Vouchers purchased prior to the amendment of these Rules or the basic rights of the Buyer to use them.